Common Contracts

1 similar Service Level Agreement contracts

Service Level Agreements Subcategory 6.1 – Hosted IVR/ACD
Service Level Agreement • March 5th, 2019

The following conditions shall be allowed to stop the trouble ticket Outage Duration for CALNET 3 Contractor trouble tickets. The Contractor shall document the trouble ticket Outage Duration using the Stop Clock Condition (SCC) listed in Table 6.1.3.7 and include start and stop time stamps in the Contractor’s Trouble Ticket Reporting Tool for each application of a SCC.

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