Common Contracts
1 similar Facilities Management Services Framework Agreement contracts
KPI MatrixFacilities Management Services Framework Agreement • July 27th, 2012
Introduction The management of the Contract is supported by Key Performance Indicators. Performance failure against the KPI's may result in payment deduction.The maximum deduction equates to the percentage of contract value that is put at risk. Deductions for individual KPI failures are set by allocating relative weightings to services and KPI's. This KPI Matrix has a number of functions:- To identify the KPI's set by the Customer- To enable the Customer to allocate weightings to each KPI to reflect their relative importance- To demonstrate to the Customer and Contractor the cost implications of KPI failure- To allow the Customer and Contractor to scenario test possible failure situations- To enable the Contractor to build an appropriate Payment Mechanism into the helpdesk / CAFM system- To enable the Customer to sense-check help-desk reports Cells that require Customer input are shaded in light yellow.
