Common Contracts
1 similar Service Level Agreement contracts
HelpDesk Service Level AgreementService Level Agreement • November 7th, 2020
This document serves as a set of guidelines to inform decision making within New Age Information Systems Ltd (NAIS) as well as a guide for clients to better understand the Information Systems support services provided by NAIS. The document is limited in scope in that it sets official policy for providing help through the HelpDesk.
