HelpDesk Service Level Agreement for StudentsHelpdesk Service Level Agreement • November 14th, 2017
This document covers the policy for providing support through the HelpDesk. The Technology HelpDesk is located in 2A-306D, and also operates the IT Doctor located on the first floor of the Library near the Library Reference Desk.
HelpDesk Service Level Agreement for Faculty and StaffHelpdesk Service Level Agreement • November 14th, 2017
This document covers the policy for providing support through the HelpDesk. The Technology HelpDesk is located in 2A-306D, and also operates the IT Doctor located on the first floor of the Library near the Library Reference Desk.
HELPDESK SERVICE LEVEL AGREEMENT (SLA)Helpdesk Service Level Agreement • October 25th, 2016
HelpDesk Service Level AgreementHelpdesk Service Level Agreement • November 7th, 2020
This document serves as a set of guidelines to inform decision making within New Age Information Systems Ltd (NAIS) as well as a guide for clients to better understand the Information Systems support services provided by NAIS. The document is limited in scope in that it sets official policy for providing help through the HelpDesk.
