Annual Performance PlanAnnual Performance Plan • September 29th, 2016
TERM DEFINITION ADR Alternative Dispute Resolution AGSA Auditor-General of South Africa APP Annual Performance Plan CCRD Consumer and Corporate Regulation Division CFO Chief Financial Officer CMS Case Management System COO Chief Operating Officer CPA Consumer Protection Act (“Act No 68 of 2008”) DRA Debt Re-arrangement Agreement EAF Enterprise Architecture Framework ESS Employee Self-Service GRAP Generally Recognised Accounting Practice HR Human Resources ICT Information and Communications Technology IT Information Technology MIS Management Information System MTEF Medium Term Expenditure Framework MTSF Medium Term Strategic Framework NCA National Credit Act (“Act No 34 of 2005”) NCC National Consumer Commission NCR National Credit Regulator NCT National Consumer Tribunal NDP National Development Plan OECD Organisation for Economic Co-operation and Development PAJA Promotion of Administrative Justice Act (“Act No 3 of 2000”) PDP Personal
