EFT Arcus Service Level Agreement (SLA)Arcus Service Level Agreement • February 6th, 2019
This Service Level Agreement (“SLA”) sets forth Globalscape, Inc.’s (“Globalscape”) service level policy, terms and conditions for the production version of the EFT Arcus system to which You have subscribed (“EFT Arcus”) pursuant to the terms set forth in the Enhanced File Transfer Server End User License and Arcus Subscription Agreement (“EULA”), a copy of which is available at www.globalscape.com/EULA. This SLA shall not apply if service levels for EFT Arcus have been explicitly agreed to in a separate written agreement executed by You and Globalscape (“Other Agreement”). Any terms used herein, but not defined herein shall have the meaning set forth in the EULA.
