AVAILABILITY SLAAvailability Service Level Agreement • February 16th, 2024
Elastx strives to maintain as high availability of its public cloud platforms as possible. If we do not achieve and maintain service levels described in this SLA, you might be eligible for deduction from the next monthly invoice, see section compensation.
runZero Availability Service Level AgreementAvailability Service Level Agreement • June 5th, 2024
This runZero Availability Service Level Agreement (“SLA”) is incorporated into the runZero Master Subscription Agreement located at www.runzero.com/legal/terms/ (the “Agreement”). All terms that are capitalized but not defined in this SLA will have the same meaning as ascribed to those in the Agreement. During the term of the Agreement and the applicable Subscription Term, the Covered Services web interface will be operational and available to Customer at least 99.9% of the time in any calendar month. If runZero does not meet the uptime commitment in this SLA, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Service Credits described below. This SLA states Customer's sole and exclusive remedy for any failure by runZero to meet the SLA uptime commitments.
