Call Center BPO Agreement Between China Mobile Group Shandong Province Company Limited And Shandong Taiying Technology Co., Ltd. [CONFIDENTIAL INFORMATION REDACTED; SUBJECT TO A RULE 406 REQUEST FOR CONFIDENTIAL TREATMENT]Call Center Bpo Agreement • January 18th, 2011 • Tai Shan Communications, Inc. • Services-business services, nec
In accordance with the development plan of customer service hotline of China Mobile Group Shandong Province Company Limited, for the purpose of enhancing the customer satisfaction, ensuring the long, continuous, and stable services with the hotline, improving operational efficiency of the hotline of China Mobile Group Shandong Province Company Limited, and in view of Party B having better operation and management experience on the call center, good financial condition, human resources, credibility, business service management and control, the capacity for long-term outsourcing and so on, both parties hereto, on the principle of complementary advantages, resources sharing and win-win cooperation, have hereby reached the agreement on the customer service and operation management and other matters of the customer service hotline of China Mobile Group Shandong Province Company Limited (hereinafter referred to as “China Mobile Shandong”) as follows:
