Applicant/Client Complaints ProcedureClient Complaints Procedure • February 1st, 2017
Medical Detection Dogs’ Applicant and Client Complaints Procedure is designed to enable applicants who have a complaint in relation to the application process activity or for clients with one of the charity’s assistance dog partnerships to raise the matter and for it to be investigated and dealt with in a timely, fair and equitable manner. The purpose of this procedure is to provide a fair and effective method of resolving grievances within a reasonable time of any issue being raised.
