Colocation Services Service Level AgreementColocation Services Service Level Agreement • September 27th, 2022
This Service Level Agreement (“SLA”) defines the performance parameters and quality level of the Colocation Services provided by DCLUX to the Customer under the Agreement. This document clarifies both Parties’ responsibilities and procedures to ensure the Customer needs are met in a timely manner.
COLOCATION SERVICES SERVICE LEVEL AGREEMENTColocation Services Service Level Agreement • December 6th, 2022
General Service Levels. This Service Level Agreement ("SLA") communicates the standard levels of Colocation Services (the “Service Levels”) provided by Aventus as set forth in the Colocation Service Agreement between Aventus and the Customer (the “Agreement”). The Aventus Data Centers Network Operating Center (“NOC”) monitors the Service Levels on a continuous basis, utilizing industry standard monitoring tools and methods. Unless defined in this SLA, all defined terms have the meaning set forth in the Agreement.
