1 Exhibit 10.16 COMPENSATION, CONSULTATION AND SEVERANCE AGREEMENT AGREEMENT made this 23rd day of July, 1999 ("Agreement"), but effective as of the Effective Date (as defined below), by and between SERVICEWARE, INC., a Pennsylvania corporation, with...Compensation, Consultation and Severance Agreement • April 7th, 2000 • Serviceware Com Inc • Services-prepackaged software • New Jersey
