Project: DIGNITY|www.dignity-project.eu Project duration: 01.01.2020 – 31.12.2022 Grant Agreement N°: 875542Customer Journey Mapping • December 20th, 2021
Contract Type FiledDecember 20th, 2021Customer Journey Mapping is a tool to obtain micro-level data about the interactions between the customer and the provider and the experiences the customer takes along its journey (Følstad & Kvale, 2018).