ETHERNET SERVICE LEVEL AGREEMENTEthernet Service Level Agreement • October 1st, 2020
This ETHERNET SERVICE LEVEL AGREEMENT (“SLA”) applies to Ethernet Services ordered pursuant to an E-LINE Ethernet Virtual Private Line (EVPL), Ethernet Private Line (EPL), or Ethernet Internet Access (EIA) Schedule executed by and between Customers and Northwest Fiber, LLC. (“Ziply Fiber”). The terms of this SLA apply exclusively to the Ethernet network elements directly within Ziply Fiber’s management responsibility and control (“E- E-LINE Service”).
