Generic Service Level Agreement Sample Contracts

Generic Service Level Agreement
Generic Service Level Agreement • November 6th, 2020
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Armed Forces Personnel Administration Agency Generic Service Level Agreement
Generic Service Level Agreement • June 8th, 2007

Version/ Change No Change date Section/Annex Amendment 0.1 25 Feb 05 Entire Document First draft of new Generic SLA for the JPA era. 0.2 1 Apr 05 Entire Document Incorporation of Customer comments from Version 0.1. 0.3 14 Jun 05 Entire Document Incorporation of Customer comments from Version 0.2 and Workshop 3.1. 0.4 23 Aug 05 Entire Document Incorporation of Customer comments from Version 0.3 1.0 01 Sep 05 Entire Document Incorporation of Customer comments from Version 0.4 and Workshop 4.1 1.1 07 Oct 05 Entire Document Internal Review 1.2 12 Jan 06 Entire Document Further Review 1.3 09 Feb 06 Entire Document Further review and amendments 1.4 05 Jul 06 Entire Document Further review. Review comments and actions undertaken to main body document & suite of Annexes contained at Version 1.4 of Issues Log for ease of reference. 1.5 06 Oct 06 Entire Document Review comments to Workshop 4.2 and Version 1.5 of Issues Log 2.0 16 Oct 06 Entire Document Incorporation of agreed Customer commen

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