GovDocs Service Level AgreementGovdocs Service Level Agreement • February 9th, 2018
At GovDocs our policy is to provide reliable and consistent support for our industry-leading Products and Services. This Service Level Agreement (“SLA”), which is incorporated into the GovDocs Agreement for Services and Products between us (the “Agreement”) and is made a part of it, sets forth the service levels we strive to achieve and maintain when Products and Services are properly licensed and fully paid by the Customer. Terms not defined in this SLA have the definitions set out in the Agreement. While we will not modify this SLA arbitrarily, we may do so from time-to-time.
