INFORMATION TECHNOLOGY SERVICE LEVEL AGREEMENTInformation Technology Service Level Agreement • May 10th, 2021
This Information Technology Service Level Agreement ("SLA") is between Westchester Library System (the "System") and System member NAME OF LIBRARY ("Supported Library").
Information Technology Service Level AgreementInformation Technology Service Level Agreement • September 12th, 2007
This is a Service Level Agreement between Information Technology (IT) and the Wofford campus community. It defines the level of service that the college community can and should expect from IT for critical and basic services – the periods during which we will be able to respond to problems, the response time that can be expected when problems do occur, and the strategy that IT will use to respond. This agreement will serve as a measure of IT effectiveness. It also will help the college community understand what IT can and cannot do.
Item: WLS Service Level Agreement (SLA) / IT Billing StructureInformation Technology Service Level Agreement • May 25th, 2021
This proposed SLA offers more flexible service options to the member libraries that required review of the factors to be used in the billing structure that will determine the pricing for the following categories of service: ILS Maintenance; Network Managed Services; Device Support and Maintenance; and Wireless Service.
Information Technology Service Level AgreementInformation Technology Service Level Agreement • April 12th, 2023
This Information Technology Service Level Agreement (Information Technology SLA) establishes the overall support levels for Information Technology supported systems and services within the Thunder Bay Catholic District School Board.
Information Technology Service Level AgreementInformation Technology Service Level Agreement • September 7th, 2004
A Service Level Agreement is a contract between a provider of service (Information Technology) and a consumer of service (your Department) that establishes measurable agreed-to targets of performance.
