IP CONTACT CENTER SERVICES +Ip Contact Center Services Agreement • October 18th, 2016
Administrative and SupplementalCharges Amount Service Change(For example, bill payer name/address change, or adding a trusted entity to the Service Controller table.) $60.00 per change Expedite ChargesDuring Normal Working Hours Outside Normal Working Hours $700.00 per expedited activity $1,050.00 per expedited activity After Hours Charges $400.00 per occurrence Premium Services – U.S. Locations Enterprise Activity Charge Administrator Activity ChargeUser Charge Onsite SupportRemote Support $200.00 per instance$100.00 per instance$50.00 per instance$125.00 per hour*$175.00 per hour* * These charges will be rounded and billed to the next higher 30-minute increment. For example, 1 hour and 32 minutes of Onsite Support will be rounded and billed to Customer at 2hours.
