IT Service Level AgreementIt Service Level Agreement • October 5th, 2016
Title IT Service Level Agreement Date Approved Sep 2016 Approving Bodies Executive Group Implementation Date September 2016 Supersedes N/A Supporting Policy N/A Review Date September 2019 Author Colin Watson, Head of IT and Systems Date of Impact Assessment tbc Benchmarking UCISA Service Desk Institute
Manassas Campus IT Service Level AgreementIt Service Level Agreement • March 27th, 2019
All requests for assistance should be logged by contacting the IT Help Desk at (703) 426-4141. All reported problems shall be assigned a help desk activity number and shall be referred to the appropriate personnel to solve the problem.
Department or Program Name [IT Service Level Agreement]It Service Level Agreement • October 15th, 2020
A Service Level Agreement (SLA) defines the relationship between an IT service provider and the business customer and/or external customer. An SLA clarifies the responsibilities between the IT service provider and the customer and it provides a framework and a common understanding for both parties. An SLA is most effective when the IT service provider and the business customer collaborate on what should be included. Any SLA needs to be agreed upon by both parties. This becomes a guideline for managing the relationship between the customer and the IT Service Provider.
IT Service Level AgreementIt Service Level Agreement • April 20th, 2016
Author Release Date Reason for Changes Version # Approval Scott Davis 01, May 14 Accepted Release 1.0 MR Scott Davis 15, Apr 16 Revision 1.1 MR
Annandale Campus IT Service Level AgreementIt Service Level Agreement • April 28th, 2017
Our customers are encouraged to call the college's IT Help Desk, 703 426 ‐4141 and/or e‐mail the IT Help Desk at ithelpdesk@nvcc.edu for IT support. Customers may call IT Staff directly on 703.323.3099, including the IT Manager, if they are teaching in classroom or this is an urgent issue that needs to be addressed right away.
IT SLAIt Service Level Agreement • September 22nd, 2010
Comprehensive IT Service Level AgreementIt Service Level Agreement • October 24th, 2022
EXHIBIT 2.9 MASTER IT SERVICE LEVEL AGREEMENT This IT Service Level Agreement (the "Agreement") is effective as of __________, 1999 (the "Effective Date"), between HEWLETT-PACKARD COMPANY, a Delaware corporation ("HP"), having an office at 3000...It Service Level Agreement • August 16th, 1999 • Agilent Technologies Inc • California
Bracknell Forest Council School IT Service Level AgreementsIt Service Level Agreement • April 24th, 2009
Information Technology (IT) Service Level Agreement for Fiscal Year 2013It Service Level Agreement • September 14th, 2012
This document outlines the services provided by the Desktop Support Program for [Organization] (hereinafter referred to as Customer) at Carnegie Mellon University.
IT Service Level AgreementIt Service Level Agreement • May 19th, 2015
Author Steve RothwellSteve Rothwell, Service Delivery Manager May 19, 201Date Approved Tony Healy Tony Healy, Group IT Director May 19, 201Date Approved Paul ChambersPaul Chambers, Chief Financial Officer May 19, 201Date
IT Service Level AgreementIt Service Level Agreement • June 27th, 2017
Author Releas e Date Reason for Changes Version # Approval Scott Davis 01, May 14 Accepted Release 1.0 MR Scott Davis 15, Apr 16 Revision 1.1 MR
