KFN Transport Service Level AgreementKFN Transport Service Level Agreement • February 1st, 2012
This Service Level Agreement (“SLA”) outlines the minimum service that a Customer may expect from Kansas Fiber Network (“KFN”) for KFN Transport Services. This SLA is applicable only for KFN Customers that execute a Master Services Agreement (“Agreement”) and this SLA is incorporated into that Agreement. The credit allowances and the rights provided in this SLA and the Agreement are Customer’s sole and exclusive remedies for failure of KFN to comply with the Service Levels provided in this SLA. If Customer and KFN have negotiated an SLA on an individual case basis (“ICB SLA”) and such ICB SLA is incorporated into the Agreement, the ICB SLA shall control the rights and obligations rather than this Transport SLA.
