MANAGED SERVICES CUSTOMER AGREEMENTManaged Services Customer Agreement • April 30th, 2015
This Managed Services Customer Agreement (the “Agreement”) is entered into by and between Iron Mountain Information Management Services Canada, Inc. and its Affiliates, with a principal place of business at One Federal Street, Boston, MA 02110 (“Iron Mountain”) and the Customer (each a “Party” and collectively the “Parties”). The Schedule(s) to this Agreement shall set forth whether Customer is licensing Services, Software, or related hardware as part of Iron Mountain’s provision of managed services. By signing the initial Schedule under this Agreement, Customer agrees to be bound by the terms set forth in this Agreement. This Agreement shall be effective as of the date of Customer’s signature on the initial Schedule executed under this Agreement (“Effective Date”).
Appendix 1 to Managed Services Customer AgreementManaged Services Customer Agreement • November 10th, 2023
Remote Helpdesk and Vendor Management of the Client’s IT networks will be provided to the Client by TOTLCOM Inc. through remote means between the hours of 8:00 am – 5:00 pm Monday through Friday, excluding TOTLCOM holidays unless other provisions are made for specific services. Network Monitoring Services are provided 24/7/365.
