Nitel Dedicated Internet Service Level AgreementNitel • October 30th, 2020
This SLA provides Customers purchasing Nitel’s Dedicated Internet Service with certain rights and remedies regarding the performance of the Nitel Network and underlying network components. (i.e., POP’s, routers, backbone) The Nitel Network is defined as the Nitel owned and operated Data (IP) routing infrastructure consisting of Network to Network interfaces and Nitel points of presence (POPS) as well as the connections utilized between them. Local access and connection facilities (i.e., the local loop or tail circuits) (“Local Access”) used to access the Nitel Network or vendor networks and any Customer equipment are not included as components of the Nitel Network for purposes of this SLA with the following exception: when Local Access is provided by Nitel, the “Network Availability SLA” set forth below will apply to the Local Access and Customer’s remedies will include Service Credits based on the availability of the Local Access. Under no circumstances will the SLA apply to any Local
