SUNY ONLINE SERVICE LEVEL AGREEMENTOnline Service Level Agreement • September 10th, 2020
SUNY Online celebrates, connects, and supports effective online faculty, and those who support online instruction across the SUNY system, while also furthering our collective knowledge of the most effective teaching and learning practices in online education. SUNY Online provides expertise and resources that assist SUNY campuses to ensure quality in their online teaching and learning environments and supports.
Online Service Level AgreementOnline Service Level Agreement • July 2nd, 2014
Abstract— SLA (Service level agreement) is defined by an organization to fulfil its client requirements, the time within which the deliverables should be turned over to the clients. Tracking of SLA can be done manually by checking the status, priority of any particular task. Manual SLA tracking takes time as one has to go over each and every task that needs to be completed.
