Operating Level Agreement Sample Contracts

Form of Operating Level Agreement
Operating Level Agreement • November 13th, 2017

This OPERATING LEVEL AGREEMENT (this "OLA") is dated [ ] (the "OLA Effective Date"), by and between [ ] (the "MSI") and [ ] ("Service Component Provider") (each a "Party" and together, the "Parties").

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Operating Level Agreement for NYU Login Service
Operating Level Agreement • September 7th, 2022

This Operating Level Agreement (OLA) documents the agreement regarding support of Single Sign-On (SSO) services for the (Partner Service), which has been integrated with the NYU Login Service managed by the Identity and Database Services group within NYU Information Technology Services.

OPERATING LEVEL AGREEMENT (Sample)
Operating Level Agreement • May 5th, 2020
Operating Level Agreement By
Operating Level Agreement • September 16th, 2013
Netflix Open Connect Appliance Operating Level Agreement
Operating Level Agreement • November 7th, 2020

This Operating Level Agreement (OLA) summarizes our processes and procedures for maintenance and outage communications, and Open Connect Appliance (OCA) Return Material Authorizations (RMA). It also serves as a reference for the Netflix Network Operations Center (Netflix NOC) and Netflix Partner Operations, to support the goal of ensuring maximum service availability and experience quality for our joint customers.

Operating Level Agreement (OLA) for Iveda Solutions, Digital Ally and Tecnología y Diagnósticos del Norte S.A. de C.V. (TDN) in Support of Servicio de Administracion Tributaria (SAT)
Operating Level Agreement • November 12th, 2010 • Iveda Corp • Operative builders

This Operating Level Agreement (OLA) documents the support services provided by Iveda Solutions, Digital Ally and Tecnología y Diagnósticos del Norte S.A. de C.V. (TDN) for support of Servicio de Administracion Tributaria (SAT). The ultimate objective of this Agreement is to document internal support-group services and processes to ensure high-quality and timely delivery of Video Hosting, Video Archive and Remote Data Retrieval Services to customers in the SAT community. This OLA directly addresses the Video Hosting, Video Archive, In-Car Video Recordings, Software for Computer Viewing, and Remote Data Retrieval Services structure required to support Customer SAT requirements. For details on Customer requirements, see related Service Level Agreement (SLA).

Operating Level Agreement for NYU Login Service
Operating Level Agreement • May 12th, 2022

This Operating Level Agreement (OLA) documents the agreement regarding support of Single Sign-On (SSO) services for a Partner Service, which has been integrated with the NYU Login Service managed by the Identity and Database Services group within NYU Information Technology Services.

Service Component Provider Master Services Agreement
Operating Level Agreement • November 10th, 2017

In order to ensure the integrated and seamless delivery of the Services, pursuant to Section 9.15, Multi- Supplier Integration and Cooperation, of the Agreement, the Service Provider is required to enter into an Operating Level Agreement ("OLA") with other Service Component Providers and the MSI, as necessary.

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