Platform Service Level Agreement Sample Contracts

UNIVERGE BLUE® INTEGRATION PLATFORM SERVICE LEVEL AGREEMENT
Platform Service Level Agreement • August 2nd, 2022

This Services Level Agreement (the “SLA”) is between NEC Cloud Communications America, inc. (“NEC Cloud) and enduser customers (“End Users”), who execute an NEC UNIVERGE Integration Platform Service (“UIP” or on NEC UNIVERGE BLUE “UIP on BLUE”) End-User Agreement and/or a Services

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UNIVERGE BLUE® INTEGRATION PLATFORM SERVICE LEVEL AGREEMENT
Platform Service Level Agreement • July 15th, 2021

This Services Level Agreement (the “SLA”) is between NEC Corporation of America. (“NECAM) and end- user customers (“End Users”), who execute an NEC UNIVERGE Integration Platform Service (“UIP” or on NEC UNIVERGE BLUE “UIP on BLUE”) End-User Agreement and/or a Services Activation Form (collectively, the “Order”) for the purchase of certain UIP or UIP on BLUE services (the “Services” as identified in the Order, which is incorporated herein by reference. This Service Level Agreement is for the UIP and UIP on BLUE Services and is the limit of liability by NECAM. Any NEC affiliate or NEC resale partner who offers additional or broader rights than contained herein are solely liable for those rights.

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