Procedure: Acceptance, safeguarding and distributing client mail 2 AGREEMENT TO ACCEPT CLIENT MAIL 3 Procedure: Client complaints 4 PATH Home Referral and Linkage 5 PROCEDURE: Clinic Flow 5 Multnomah County HIV Clinic Staff Debrief Guidelines 7...Sample Policies and Procedures • October 15th, 2019
Rationale: Without a physical address, homeless clients do not have a way to receive important documents through the mail. A procedure was developed to reduce this barrier and allow staff to receive mail on behalf of the client. The mail is stored securely and held intact by the Program Director. Care Coordinators give the mail to clients when they meet for appointments and obtain a “Receipt of Tangible Goods” form.
