Service Level Agreement (Sla), Operational Level Agreement (Ola), Underpinning Contract (Uc) Sample Contracts

SO) (SLM & Leveranciersmanagement [UC]) Checklist SLA OLA UC
Service Level Agreement (Sla), Operational Level Agreement (Ola), Underpinning Contract (Uc) • June 14th, 2010

Source: Checklist "Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC)" from the ITIL Process Map V3

Sample 1
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