Service Level AgreementsService Level Agreements • August 31st, 2021
Line Item Stop Clock Condition (SCC) SCC Definition 1 END-USER REQUEST Periods when a restoration or testing effort is delayed at the specific request of the End-User. The SCC shall exist during the period the Contractor was delayed, provided that the End-User’s request is documented and time stamped in theContractor’s trouble ticket or Service Request system and shows efforts are made to contact the End-User during the applicable Stop Clock period. 2 OBSERVATION Time after a service has been restored but End-User request ticket is kept open for observation. If the service is later determined by the End-User to not have been restored, the Stop Clock shall continueuntil the time the End-User notifies the Contractor that the Service has not been restored. 3 END-USER NOT AVAILABLE Time after a service has been restored but End-User is not available to verify that the Service is working. If the service is later determined by the End-User to not have been restored, the Stop Clock shall ap
TOTALService Level Agreements • December 23rd, 2010
UNIVERSITY OF MACEDONIA MASTER INFORMATION SYSTEMSService Level Agreements • January 22nd, 2007
SERVICE LEVEL AGREEMENTS FOR 2018/19 (REP1606)Service Level Agreements • March 5th, 2018
