SERVICE LEVEL AGREEMENTSService Level Agreements • February 27th, 2024
This extensive diversity is precisely why Howard Medical has developed the Care Protection Service Solutions. These solutions are ideal for customers of all sizes, from the smallest rural clinics to the largest major metropolitan healthcare networks. Care Protection Service Solutions give any facility the ability to take advantage of any of Howard Medical’s many service options when and where they need them.
SERVICE LEVEL AGREEMENTS (SLAs)Service Level Agreements • November 22nd, 2023
The SLAs for Telecommunications are categorized into the following sections: Trouble Resolution, System Performance, and Operations and Administration. Detailed descriptions of the State’s telecommunications SLAs are documented in the following matrix. The Contractor is required to comply with the SLAs.
Service Level AgreementsService Level Agreements • May 15th, 2012
Description: The operations of an effective and efficient enterprise-wide computing capability, whether provisioned in-house or outsourced, demands that expectations between provider and client be documented. This document is commonly referred to as a Service Level Agreement (SLA), and requires buy-in and formal approval by both the provider and the client. Of course, most CIOs are both providers and consumers of services, so we need to provide SLAs to our internal/external customers as well as expect SLAs from our providers. The SLA spells out the responsibilities of all stakeholders, the level of service to be expected, the scheduled environment/system downtimes, and the consequences (e.g. penalty payments) of not meeting the agreed-upon expectations. Overall ownership of the SLA rests with the provider. The SLA should be seen as a living document, closely tracking the changes that take place in the operational environment.
SERVICE LEVEL AGREEMENTS (“SLA”)Service Level Agreements • August 1st, 2012
SLA’s applicable to the service and the service credits available to Customer (“Service Credit”). The monthly measured SLA attributes are effective as of the first day of the second month after initial installation of a Service; however, the Network Port Availability SLA and the Reporting SLA are effective as of the Start of Service Date of the Network Port.
ContractService Level Agreements • July 25th, 2019
SERVICE LEVEL AGREEMENTSService Level Agreements • April 10th, 2019
The SLAs described below are designed to set measures against which Hughes’ performance will be evaluated and to establish a system of remedies, including liquidated damages (to be applied in the form of credits against future Service Charges), through which the Customer may receive compensation for Hughes’ failure to achieve its Service Level commitments. The SLAs specify (i) the metrics to be satisfied and reported on for Services; (ii) a numerical standard representing the minimum performance expected from Hughes (the “Service Levels”); and (iii) Customer’s remedy whenever Hughes fails to meet the Service Level. Any such credit or liquidated damages shall be the Customer’s sole and exclusive remedy for any failure by Hughes to meet these Service Levels. They will be applied only toward the monthly recurring Service Charges (exclusive of any equipment lease charges), and, for any calendar month, shall not exceed the total Services Charges for such month.
Service Level AgreementsService Level Agreements • September 20th, 2023
In this document, you will find Lengio Corporation's ("Slang") Service Level Agreements for the Learn App and the Learning Management System (the “Platforms”).
SERVICE LEVEL AGREEMENTS (SLA)Service Level Agreements • December 16th, 2008
This Service Level Agreements (“SLA”) sets forth the provisions and commitments relating to service quality between Vertex Telecom, Inc., d/b/a VTX Telecom (“VTX”), and Customer. This SLA is hereby added as a schedule to the Service Agreements (“Agreement”) between Customer and VTX.
Precise Service Level Agreements∗Service Level Agreements∗ • December 11th, 2003
Increasingly, distributed systems primitives are being used to build mission-critical applications that cross au- tonomous organizations. Examples include the use of web services in, for example, supply chain management, or com- puting on demand using distributed component or grid tech- nology as offered by IBM. Because the usefulness, and sometimes even the functioning of a business, depend not only on the functionality but also the quality of these ser- vices, for example performance and reliability, and because these qualities not only depend on the behaviour of the ser- vice but on that of the client, contracts between the provider and client of a service must contain terms governing their individual and mutual responsibilities with respect to these qualities. Such clauses are called Service Level Agreements (SLAs) and previous work has proposed specialised lan- guages to represent SLAs, for the purpose of easing their preparation, automating their negotiation, adapting services
