SERVICE LEVEL AND LICENCE AGREEMENTService Level and Licence Agreement • May 9th, 2019
This Service Level Agreement (“SLA”) is to define the scope of Application Support (and where applicable the licence for the Product as set out in the Licence Agreement annexed hereto as Annex 1, if any) to be provided by Concerto Support Services Limited (“the Company”) to (“the Customer”) and the respective obligations of the parties in relation thereto.
