APPLICATION SERVICE PROVIDER AGREEMENTService Levels • March 16th, 2017 • Natera, Inc. • Services-medical laboratories • California
This Application Services Provider Agreement (“Agreement”) is entered into this 19th day of September, 2014 (“Effective Date”) by and between DNAnexus, Inc., a Delaware corporation, with its principal place of business at 1975 W. El Camino Real, Suite 101, Mountain View, CA 94040 (“Vendor”) and Natera, Inc., with its principal place of business at 201 Industrial Road, Suite 410, San Carlos, CA 94070 (“Natera”) for the provision of services in accordance with the following terms and conditions. When used herein the term “Agreement” includes the body of this Agreement and any and all Statements of Work entered into by the Parties (as defined below) and all exhibits attached hereto. In the event of a conflict between the body of this Agreement and any Statement of Work or exhibit, the body of this Agreement will govern. Vendor and Natera may be referred to in this Agreement individually as a “Party” and together as the “Parties.” The Parties had previously entered into a Pilot Agreement (
ISSC2 Framework Agreement Schedule 3.3Service Levels • February 7th, 2014
Ultrafast Fibre UFB Services AgreementService Levels • September 13th, 2012
Help Desk - Service Level Agreement Priority Description Response and Resolution Time Compliance Rate 1 ● Major system or network down, and/or● Problem exists in five or more Engineers’ Offices, and,● No workaround exists. ● 30 minute Response● 4 hour...Service Levels • August 23rd, 2013
Note: For service level agreements, any help calls assigned to the Contractor after Help desk hours will be considered as assigned at the start of the next business day.
