Service Value AgreementService Value Agreement • June 11th, 2012
This thesis introduces a general template for SVA including two main parts namely: Service Value Catalogue and agreement generation. The study starts with an extensive literature review based on which the requirements (added-values) for SVA are identified. In this journey, interview with practitioners, internal documentations of the case study – Tieto AB – and business reports enrich the study in wide extent. The clarified added-values along with Service Value Metrics construct the first aspect of SVA, Service Value Catalogue.
