Services Service Levels Sample Contracts

Workflow Signing Cloud Services Service Levels
Services Service Levels • March 21st, 2024

These service levels provisions (“SLA”) are incorporated into any written agreement under which Entrust Corporation or one of its subsidiaries (“Entrust”) grants the right to access and use any of the Entrust offerings identified in Section 1 of this document below (each, an “Offering”) to a party (in this document, “Customer”), provided that Customer has purchased the SLA option applicable to the Offering. Such an agreement is referred to herein as the “Agreement”. Capitalized Terms not defined herein have the meanings given to them in the Agreement. Entrust may revise the SLA by posting a new version at https://www.entrust.com/legal- compliance/terms-conditions. Such new version will become effective on the date it is posted except that if the new version significantly reduces Customer’s rights, it will become effective sixty (60) days after being posted. If Customer objects in writing during that sixty (60) day period, the new version will become effective upon renewal of Customer’s

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