ContractSoftware Assurance Agreement • October 22nd, 2018
SAGE 300, SAGE CRM, SAGE 300 CONSTRUCTION AND REAL ESTATE AND ENTERPRISE MANAGEMENT SOFTWARE ASSURANCE TERMS AND CONDITIONS OF SALE
Note: This is a standardized agreement for BizCube issued after acceptance of Quotation provided in relation to this service. No signature is required.Software Assurance Agreement • April 30th, 2018
SCOPE OF COVERAGE CATEGORY Inclusions / Exclusions Bug-Fixes Software does not work as intended based on documented feature and caused by / due to BizCube.Does not cover enhancements or functionality upgrades.Does not cover bugs introduced when third party components are changed (e.g. change in customer’s mail server or network settings) Security Patches and System Updates for OS and Database Windows update support in conjunction with infra / server / cloud providerSSL Cert renewal assistanceDoes not include the renewal cost of SSL CertificatesDoes not include other 3rd party software - only inclusive of WindowsOS and SQL Server Source-Code Currency Guarantee Micro patches to system codeDoes not include new features/functions, but include security enhancements and bug fixes Enhanced Help Desk Support*channels: Email / Phone / Website / Onsite Priority on support requests, Next Business Day response.Response time is measured from time to lodging of support request to time of first respo
SUPPLEMENTAL SCHEDULE Software AssuranceSoftware Assurance Agreement • April 15th, 2016
This Software Assurance Agreement ("SAA") is attached to and made a part of a Software License Agreement of [insert date] (“Software License Agreement”) between TimeXtender A/S, a company incorporated under the law of Denmark with company registration number 29216711 ("TimeXtender") and Customer.
