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— Article 1.0 Abbreviations and definitions 4 Article 2.0 Agreement 5 Article 3.0 Delivery 6 Article 4.0 Facilities 7 Article 5.0 Availability 8 Article 6.0 Quality level 9 Article 7.0 IP addresses 10 Article 8.0 Netiquette, obligations of the client...Standard Service Level Agreement • April 6th, 2017
Contract Type FiledApril 6th, 2017The definitions used by Comsave in the General Terms and Conditions have the same meaning in the SLA, unless the Optic Fibre Business Internet SLA explicitly deviates from this. When the definition is written with a capital letter, then it has the following meaning, in singular or multiple:
Standard Service Level Agreement (Service based SLA) for “Scientific Compute Clusters”Standard Service Level Agreement • September 26th, 2019
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Standard Service Level Agreement (Service based SLA) for “ETH Research Data Hub”Standard Service Level Agreement • September 26th, 2018
Contract Type FiledSeptember 26th, 2018Table of contents 1. Service description 32. Benefits for the customer 33. Quality 64. Monitoring 85. Options and additional features 86. Administrative 107. General guidelines 11