GreenOrbit Standard On-Premise SupportStandard Service Level Agreement (Sla) • October 4th, 2022
This document is a Standard Service Level Agreement (SLA) between GreenOrbit (GO) and the customer (Customer) for the provisioning of IT services required to support and sustain the Licensed Software in a On Premise deployment. This SLA remains valid until superseded or replaced by a new agreement as published on the GO website under its Terms and Conditions at GO’s sole discretion.
Standard Service Level Agreement (SLA) for openBIS Services provided by ETH Zurich Scientific IT ServicesStandard Service Level Agreement (Sla) • March 16th, 2021
Table of Contents 1. Object 22. Services 23. Support 34. Intellectual property rights 35. Costs 36. Warranty and liability 47. Validity, extension and termination 58. Extraordinary termination of this contract 59. Amendments to this contract 610. Applicable law and place of jurisdiction 6Annex A: Service details 7Annex B: General Terms and Conditions for Scientific Services of ETH Zurich 8Annex C: Cloud infrastructure provider 9
Standard Service Level Agreement (SLA)Standard Service Level Agreement (Sla) • July 11th, 2014
Availability is a measurement of the percentage of total time that a circuit is operative when measured over a rolling 365 day period from Service Delivery Point (SDP) to CoreDV’s system.
Oracle America, Inc. (“Oracle”) STANDARD SLA AND FIRMWARE ENTITLEMENTStandard Service Level Agreement (Sla) • May 11th, 2011 • California
Computer Equipment: The boards, processors, storage devices, cards, adapters, routers, switches, peripheral devices (e.g., mice, keyboards, monitors, printers, etc.), memory modules (e.g., DIMMs, SIMMs, Flash, etc.), drives (e.g., DVD, CD-ROM, tape etc.), servers, other related computer equipment, and spare or replacement parts which You receive now or in the future.
Standard Service Level Agreement (SLA) for openBIS Services provided by ETH Zurich Scientific IT ServicesStandard Service Level Agreement (Sla) • August 2nd, 2019
openBIS is a research data management (RDM) system that combines a data management platform with a digital lab notebook and a sample and protocol management system. openBIS enables scientists to meet the ever increasing requirements from funding agencies, journals, and academic institutions to publish data according to the FAIR data principles – according to which data should be Findable, Accessible, Interoperable and Reusable. The system is available in a version specific for life sciences and in a generic version, customizable for other scientific disciplines. openBIS is developed by the Scientific IT Services of Informatikdienste (ID SIS) at ETH Zurich.
