RMS Attachment 6 - Support Plan Niche ResponseSupport Plan • November 15th, 2018
Note: This RMS Attachment 6, Support Plan provides the response provided as part of the Contractor's technical proposal for the New York State Police Records Management System project used as the benchmark to establish this Aggregate Agreement. The Contractor, Niche Technology Inc, and the Products offered under this Aggregate Agreement are required to adhere to the functionality contained in this response. An Authorized User should review the functionality described by the Contractor in this Attachment and should use this information as a baseline for the Statement of Work. Authorized Users should also determine if any changes are necessary to meet the specific project requirements when working with the Contractor to develop the Authorized User Agreement. Please see Attachment D, How to Use the Aggregate Agreement 18-02, for additional information when working with the Contractor to develop the Authorized User Agreement.
SUPPORT PLANSupport Plan • February 15th, 2021
Panasonic is pleased to offer a service and repair agreement to ensure ongoing quality support for KAIROS, the IT/IP video processing platform.
SWK Support Plan - Sage Pro ERPSupport Plan • March 4th, 2013
This renewable agreement shall continue for one year from purchase date and provides for unlimited telephone and remote support from SWK for your Sage Pro ERP software solution. The fee for this unlimited telephone and remote support is
Date: <date>Support Plan • March 28th, 2014
<Describe the production support model for the application. Include all groups who are involved not just AS. This could include central and distributed offices and departments. Also include a brief description of the support process flow beginning with Tier 1, a user has an issue through to Tier 4, a sys admin or DBA who has to bounce a server or make a data fix. In the description describe who is contacted, how they are contacted (e-mail, dist list, phone number, HelpSU, etc.) and frequency of contact if relevant. Be sure to reference support documentation that is available, such as a website.
