Common use of Payment and complaint conditions Clause in Contracts

Payment and complaint conditions. 6.1 The prices of the Ticket and the Long-term Fare are determined by the PIT Tariff in Czech crowns including VAT. If the User is eligible for a discount in accordance with the PIT Tariff, then he applies it already at the time of the purchase of the Ticket. The Operator does not charge the User with any additional related fees. The price of eventual data services, which the User uses for accessing the mobile app PIDLítačka, is not included in the price of the purchase. 6.2 After the payment of the relevant fee by the User, the MCS system issues the Ticket and sends it via data communication to the mobile app PIDLítačka. The Ticket contains information regarding the price, the time and zone validity, the identification code and control elements for the transport control. In the case of purchasing a Long-term Fare, this information is assigned to the selected identifier and then the passenger can use this identifier. 6.3 A ticket that is purchased via the mobile app PIDLítačka is saved in the electronic system of the Operator for any later control from the carrier or the User. 6.4 In the mobile app PIDLítačka, it is only possible to pay cashless by payment cards via a payment gateway. A registered user has the right to use the functionality of managing payment cards, within which the Operator permits him to assign specific payment cards to his account or to remember a selected payment card for other payments. The Operator also permits cashless payments via the services ApplePay, Google Pay (from the day of announcement), MasterPass. The Operator also reserves the right to add other cashless payment methods, which he will announce to the Users and the general public on the Web. 6.5 The Operator issues invoices to the Users for the purchase of Tickets or Long-term Fares by Law 235/2004 Coll., regarding value-added tax. It is possible to request the invoice retroactively for the period of 10 years via the e-mail address that is stated on the Web or via the Infoline. 6.6 The Operator explicitly warns about the reservation of the law in accordance with paragraph 1.6 of Article 1 of these Conditions, which also apply to the case when the Operator finds out that the Ticket was purchased via the mobile app PIDLítačka on the basis of illegal activities of the User or a third person, or the purchased Ticket is used by the User or by a third person for the purpose of illegal activities. 6.7 The User has the right to issue a complaint regarding the Ticket for the reason when the Ticket has defects due to the operation of the mobile app PIDLítačka. These defects are especially: 6.7.1 After the purchase, the Ticket is not displayed in the mobile app PIDLítačka. 6.7.2 It is not possible to activate the Ticket. 6.7.3 The Ticket has not become valid after activation. 6.7.4 The Ticket shows all the needed signs for the performance of proper transport control, yet the transport control has not been successful. 6.8 The user does not have the right to issue a complaint regarding the events and acts that are related to transport, the price of the Ticket in accordance with the PIT Tariff, the correct input of Zone Validity of the Ticket and the choice of the transport tariff of the purchased Ticket, if it was purchased on the basis of a recommendation within the functionality of searching for connections according to paragraph 1.2.1 of these Conditions. 6.9 The User enforces the right to issue a complaint against the Operator within the deadline of 30 days from the origin of the reason for the complaint. 6.10 Consistent with the provision of § 2 Paragraph 1, Letter a) Law No. 634/1992 Coll., regarding consumer protection, as amended, the consumer is a natural person that does not act within his business activities or within an individual performance of his occupation. If the User is a consumer, the Operator resolves the complaint immediately, in complicated cases within three business days. This period does not include an appropriate time by the type of service that is needed for expert assessment of the defect. 6.11 The Operator resolves the complaint, including the removal of the defect, without unnecessary delay, at the latest 30 days from the application of the complaint. After the enforcement of the complaint, it is possible to extend the 30 day period after an agreement with the User – that kind of extension cannot last for an indefinite period or an unreasonably long period. After the expiry of the period, or of the extended period, it is considered that the defect truly existed and the User has the same right as if it was a defect that could not be removed. 6.12 In the case of a recognition of the complaint claim, the Operator resolves the complaint by returning the whole amount of the fare to the User, cashless to the account from which the payment for the Ticket was done.