After Contact Work (ACW) definition

After Contact Work (ACW) means the work that CSRs or Senior CSRs perform that is necessitated by and immediately follows an inbound or outbound transaction or precedes an outbound transaction. ACW may include entering data, filling out forms and making outbound contacts necessary to complete the transaction. While performing this work, the CSR or Senior CSR is unavailable to make or receive another contact.
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Related to After Contact Work (ACW)

  • Customer Contact means the individual(s), whether a contract manager, category consultant or otherwise, who are to act for the Customer as the day to day point of contact for communications from the Contractor to the Customer in relation to the Contract, being the individual(s) identified in Section 2 of the Contract Schedule or otherwise notified to the Contractor from time to time;

  • Technical Contact The Reporter designates the individual listed below as the contact person for technical or other implementation coordination issues under this Agreement. The contact person shall be the point of contact for the CMS for any technical questions that may arise during the term of this Agreement. If the Reporter changes its technical contact person, the Reporter shall notify the CMS in writing within thirty (30) working days of the transfer and provide the information listed below for the new contact person.

  • Contact adhesive means a non-aerosol adhesive that: (i) is designed for application to both surfaces to be bonded together, and (ii) is allowed to dry before the two surfaces are placed in contact with each other, and (iii) forms an immediate bond that is impossible, or difficult, to reposition after both adhesive- coated surfaces are placed in contact with each other, and (iv) does not need sustained pressure or clamping of surfaces after the adhesive-coated surfaces have been brought together using sufficient momentary pressure to establish full contact between both surfaces. “Contact Adhesive” does not include rubber cements that are primarily intended for use on paper substrates. “Contact Adhesive” also does not include vulcanizing fluids that are designed and labeled for tire repair only.

  • Contact hour means an hour of training received through direct instruction.

  • Business Contact Information means the names, mailing addresses, email addresses, and phone numbers of a party’s personnel, officers and directors and, with respect to Client, such information regarding Client’s vendors and customers that Accenture may have access to in maintaining the parties’ business relationship.