Case status definition
Examples of Case status in a sentence
Case status in the [ Satisfaction levels ] lookup is determined according to the score given by the customer.
For Support Cases classified with priority level ”Critical” or ”High”, the Customer is notified of the current Support Case status once every hour (during Business Hours) until the Support Case is resolved.
Company shall use reasonable efforts to proactively update Customer on Support Case status when there is a change in status.
Reporting to customers regarding fault tracking, handling and error reporting is treated in the following way: Case status is reported according to Table 5.1. To follow a specific case, the customer uses a unique case number assigned to the fault at the time of announcement of the fault.
Case status summary supplied to Supervisor or completed with Supervisor just prior to departure, highlightingwhat needs to be done in worker's absence.
The following key deliverables are provided by this service: · Case status: is available by calling the Nortel Call Center or through the Nortel case tracking system via the Nortel website, ▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇ · Root-cause analysis report: if applicable, target issuance is 30 days after the outage for supported loads only (see Appendix D for SLA objectives).
The following key deliverables are provided by this service: • Case status: case status available by calling the Nortel Call Center or through the Nortel case tracking system via the Nortel website, w▇▇.▇▇▇▇▇▇.▇▇▇.
If resolution of a problem involves operation, training, or released patch deployment, the Case status is changed to reflect the resolution, and SES/SIS communicates with the customer providing the information and informs the original Case owner, so they may negotiate closure of the Case.
Case status – monitor appropriate court cases to keep victims and witnesses apprised of the progress and disposition of their case.