Member Materials definition
Examples of Member Materials in a sentence
The Contractor must include a description of the Value-Added Services offering in all Member Materials as described in section 2.05.10 of this Agreement.
In addition to modifying the Member Materials for new Members, the MCO must notify all existing Members of the Covered Services change during the timeframe specified in this subsection.
Member Materials must be available in English, Spanish, and the languages of other Major Population Groups.
All Member Materials must be available in a format accessible to the visually impaired, which may include large print, Braille, and audiotapes.
The MCO must design, print and deliver Provider Directories to the HHSC Administrative Services Contractor as described in Section 8.1.5.4. Member Materials must be at or below a 6th grade reading level as measured by the appropriate score on the ▇▇▇▇▇▇ reading ease test.
The MCO's Member Materials and other communications cannot contain discretionary clauses, as described in Section 1271.057(b) of the Texas Insurance Code.
HHSC reserves the right to require discontinuation of any Member materials that violate the terms of this Contract, including but not limited to Marketing Policies and Procedures as described in Uniform Managed Care Manual Chapter 4.3, "Uniform Managed Care Marketing Policies and Procedures." If the MCO distributes HHSC-approved Member Materials groups of Members or all Members (i.e., "mass communications,") it also must post a copy of the materials on its website.
The STATE and the MCO will develop model materials for this purpose through the collaborative MSHO Plan Member Materials Workgroup per section 3.6.4(C) above.
Member Materials – Items developed by or on behalf of the MCO to fulfill MCO program requirements or to communicate to all members or a group of members.
The MCO must obtain ODM prior approval of marketing processes, practices, and communications related to member choice of an MCO as required in Appendix E, Marketing and Member Materials.