Minor KPI Failure definition

Minor KPI Failure shall be as set out against the relevant Key Performance Indicator in Table 1 of Part A of Annex 1 of Schedule 2.2 (Performance Levels);

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Minor KPI Failure means as set out against the relevant Key Performance Indicator in Table 1 of Appendix 1 to Schedule 3;

Minor KPI Failure shall be as set out against the relevant Key Performance Indicator in section 3.8 Performance Management of this SOW;

Examples of Minor KPI Failure in a sentence

• Minor KPI Failure: Invoice submitted accurate but timelines are not achieved.

• Minor KPI Failure: Observations raised on the test results and or 1 additional day of testing required Serious KPI Failure: Multiple additional testing days required Severe KPI Failure: Failure which requires a re-test 4 8 10 KPI 4 Accurate and timely billing See paragraph 2 of Part E of Schedule 9 of Annex 1 of Call Off Schedule 2 (Performance Levels) Each Measurem ent Period Target Performance Lev el: All invoices submit accurate and correct first time on time.

• If Minor KPI Failure: the Observations 2 witnessed raised on the test SAT results and or 1 produces additional day of non- testing required compliant results then Serious KPI this will be Failure: 4 recorded as Multiple SAT failure additional testing days required Severe KPI Failure: 8 Failure which requires a re-test KPI 3 Defect Following Following the Target 0 Rectification the raising install of a new Performance of a defect during the or upgraded site.

• Level: On-time inspection Minor KPI Failure: 2 of the 0 – 2 months past installation.

• Following the issue of an order to upgrade Target Performance Level: On-time Minor KPI Failure: 5 – 10 days past the date Serious KPI Failure: 10 – 20 days past the date Severe KPI Failure: 20+ days past the date 0 2 4 6 No KPI 2 Handover Failure Following a successful upgrade as declared by the supplier.

• Following the request for an inspection by the supplier Target Performance Level: On-time Minor KPI Failure: 5 – 10 days past the date Serious KPI Failure: 10 – 20 days past the date Severe KPI Failure: 20+ days past the date 0 2 4 8 No KPI 3 Accurate and timely billing See paragraph 2 of Part E of Schedule 9 of Annex 1 of Call Off Schedule 2 (Performan ce Levels) Each Measurement Period Target Performance Lev el: All invoices submit accurate and correct first time on time.

• If the witnessed FAT produces non- compliant results then this will be recorded as FAT failure At point of test Target Performance Level: No observations Minor KPI Failure: Observations and or 1 test failure raised on the test results Serious KPI Failure: 2 – 5 test failures observed on the test results Severe KPI Failure: 5+ test failures observed on the test results 0 2 4 10 No KPI 3 HOTA Failure Following successful pre-testing as declared by the supplier.

More Definitions of Minor KPI Failure

Minor KPI Failure shall be as set out against the relevant Key Performance Indicator in Table 1 of Error! Reference source not found. of Error! Reference source not found. of Error! Reference source not found. (Error! Reference source not found.);

Minor KPI Failure shall be as set out against the relevant Key Performance Indicator in Paragraph 1 and/or Paragraph 3 of Attachment 2.2 (Key Performance Indicators and Subsidiary Performance Indicators Tables) of the Order Form;

Minor KPI Failure shall be as set out against the relevant Key