Error Correction means the use of reasonable commercial efforts to correct Errors.
Correction as used in this clause, means the elimination of a defect.
Critical Service Failure shall have the meaning given in paragraph 5.4 of the Order Form;
Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.
Encounter means a record of a medically-related service rendered by an AHCCCS-registered provider to a member enrolled with a contractor on the date of service.