Critical Service Failure definition

Critical Service Failure shall have the meaning given in paragraph 5.4 of the Order Form;

Critical Service Failure. Means a failure to achieve a Service Level where such a level of failure has been designated as a Critical Service Failure at paragraph 5.4 of the Order Form (Schedule 4 – Order Form and Call- Off Terms).

Critical Service Failure means any critical service failure(s) specified in Annex B to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

Examples of Critical Service Failure in a sentence

• The Authority may terminate this Framework Agreement by serving notice on the Supplier in writing with effect from the date specified in such notice in the event of a Critical Service Failure.

• The Authority may terminate this Framework Agreement by serving notice on the Supplier in writing with effect from the date specified in such notice in the event of a Critical Service Failure as set out in paragraph 5.4 of the Order Form.

• The Authority may terminate this Contract by serving notice on the Supplier in writing with effect from the date specified in such notice where a Critical Service Failure has occurred.

• The Supplier shall provide the Services to meet or exceed the Service Levels and any failure to meet the Service Levels shall entitle the Customer to Service Credits calculated in accordance with the provisions of schedule 5 or in the event of a Critical Service Failure shall give rise to a right for the Customer to terminate the Contract with immediate effect upon giving written notice to the Supplier.

• The Customer may terminate this Contract by serving notice on the Supplier in writing with effect from the date specified in such notice where a Critical Service Failure has occurred.

More Definitions of Critical Service Failure

Critical Service Failure means the government of the United Kingdom (including the Northern Ireland Assembly and Executive Committee, the Scottish Executive and the National Assembly for Wales), including, but not limited to, government ministers and government departments and particular bodies, persons, commissions or agencies from time to time carrying out functions on its behalf; shall have the meaning ascribed to it in Appendix B to Part A of Schedule 6: Service Levels and Performance Monitoring of the Call Off Agreement;

Critical Service Failure shall have the meaning ascribed to it in paragraph 5.4 of the Order Form; "Crown" means the government of the United Kingdom (including the Northern Ireland Assembly and Executive Committee, the Scottish Executive and the National Assembly for Wales), including, but not limited to, government ministers and government departments and particular bodies, persons, commissions or agencies from time to time carrying out functions on its behalf;

Critical Service Failure shall link to a specified threshold of service level performance and of a critical service failure occurs, provides the Customer with a right to terminate the Contract. The intention is to provide certainty over what level of service would trigger a termination right;

Critical Service Failure shall have the meaning given in paragraph 1.1 of the Framework Agreement;

Critical Service Failure shall have the meaning given in the Master Contract Schedule and/or any other Contract Document;

Critical Service Failure has the meaning given in paragraph 5.17 of Part B of Schedule 2.2 (Performance Measures and Monitoring);

Critical Service Failure means a critical service failure as set out in Paragraph 4.4 of a Contracting Body’s completed Order Form;