Priority Levels definition

Priority Levels means the priority levels in part 8 of appendix 2;

Priority Levels means the priority levels specified in Schedule 1. Professional Services Agreement means an agreement in writing between the Company and the Customer for the provision to the Customer of professional services. Purchase Order means an order form or purchase order (howsoever expressed) submitted by the Customer to the Company. Related Bodies Corporate means as defined in the Corporations Act 2001 (Cth).

Priority Levels a category used to identify the relative importance of an incident, problem or change. Priority is based on impact and urgency, and is used to identify required times for actions to be taken;

Examples of Priority Levels in a sentence

• TNP will provide telephone and email access to the Help Desk during the Support Hours, E-Mail: xxxxxxx@xxxxxxxxxxxx.xxx Telephone: +0 000 000 0000 If the Customer has purchased Support outside of Support Hours, such Support shall be for Priority Levels 1 and 2 only as defined in section 4.9 of this Schedule 1.

• Priority Levels will be determined by bookinglab in its sole discretion and will be based upon the information provided at the time the Ticket is raised.

• For all support issues relating to Customer, Qubit will respond in accordance with Table 1: TABLE 1 Priority** Request Response Time Resolution Time*** P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

• Notice to Proceed, Priority Levels, Completion Time, Retainage, and Liquidated Damages A.

• Maintenance will not affect the guarantees in articles 4 (Priority Levels and Error Handling) and 5 (Availability).

• When Authority reports an incident to Company, Company will assign to the incident one of the below Priority Levels as determined by Authority.

• All Priority P1 calls will be referred immediately to the eRx Support Centre (see Section 6- "Priority Levels and Resolution Targets" for details).

• When Authority reports an Error to Company, Company will assign to the Error to one of the above Priority Levels as determined by Authority.

• Bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by Bookinglab Customer Support Helpdesk, for all Priority Levels.

• An example of extended telephone support coverage follows: Day of Week Hours (Central Time) Hours (local time) Priority Levels allowed Monday – Thursday 18:00 – 08:00 hours 17:00 – 09:00 hours P1 or P2 Friday 08:00 – 12:00 hours 09:00 – 13:00 hours Any priority level All other times P1 The above schedule defines when the Customer may contact the Support Services group for reporting of issues to the Company.

More Definitions of Priority Levels

Priority Levels means the amount of disruption an issue is causing as set out in section 2;

Priority Levels. Telephone: 97235376989 Fax: 97235376986

Priority Levels. (NOC Services) are to be categorized as:

Priority Levels are to be categorized as:

Priority Levels means the different levels of service provided by the Vendor as stated within the Service Level Agreement incorporated into this Agreement, for which the Vendor is required to respond and/or resolve an incident reported within their solution by Thornton or the Vendor.