Total Calls definition

Total Calls is the total number of Eligible Calls
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Total Calls. Answered: The number of calls answered by a person should exceed 98%.
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Examples of Total Calls in a sentence

  • Total Calls Commission Intralata/ Interstate Revenue Intralata/ Interstate Mins.

  • Calculated: Voice Drop Call Rate (%) = # of Drop Calls / Total Calls (Network based metric)3) Congestion: Measures the % of congested areas in a network where customers may experience voice/data issues during periods of high network loada.

  • Customers can ask questions, learn which REPs are serving their areas, and request educational materials.▪ Total Calls: 325,000 (Feb.

  • The Company agrees to ensure DIRECTV Care Labor Agreement Calls are no less than 5.50% of the Total Calls by the end of 2022, 5.75% of the Total Calls by the end of 2023, 6.00% of the Total Calls by the end of 2024, and 6.25% of the Total Calls by the end of 2025.

  • CALCULATION Count of inbound calls answered by a live rep - If phone queue is purely live rep and no IVR, this metric should not be reported, default to Total Calls Answered metric which is categorized as a Top KPI.

  • The Average Speed of Answer (ASA) would be the Total Speed of Answer Time, in seconds, for all Calls Handled by Live Agents divided by the Total Calls Handled by Live Agents.

  • In Wisconsin, the Percent of Total Calls Handled by the Spanish-speaking eligibility worker identifies which times of day and days of week are busiest.

  • Total Calls to Attendants is the number of callers attempting to talk to an attendant.

  • Foreningen kan tilby slik forsikring på grunnlag av (a) Estimated Total Calls som er undergitt plikt til tilskudd (“supplementary calls”), katastrofetilskudd (“overspill calls”) og opphørstilskudd (“release calls”), eller (b) på grunnlag av fast premie uten forpliktelse til tilskudd, katastrofetilskudd eller opphørstilskudd og uten rett til et eventuelt overskudd.

  • In call centers, measures such as the Average Call Duration, Percent of Total Calls Handled, and Average Answer Speed help staff to monitor workflow and make adjustments as needed.

Related to Total Calls

  • Total Capital means an amount equal to any capital, plus any surplus, undivided profits, and instruments of indebtedness authorized under section 3801.

  • Total Leverage Ratio means, with respect to any Test Period, the ratio of (a) Consolidated Total Debt as of the last day of such Test Period to (b) Consolidated EBITDA for such Test Period.

  • Consolidated Total Net Leverage Ratio means, with respect to any Test Period, the ratio of (a) Consolidated Total Net Debt as of the last day of such Test Period to (b) Consolidated EBITDA for such Test Period.

  • Consolidated Total Leverage Ratio means, as of any date of determination, the ratio of (a) Consolidated Total Indebtedness on such date to (b) Consolidated EBITDA for the period of four (4) consecutive fiscal quarters ending on or immediately prior to such date.

  • Excess Availability means, as of any date of determination, the amount equal to Availability minus the aggregate amount, if any, of all trade payables of Borrower and its Subsidiaries aged in excess of historical levels with respect thereto and all book overdrafts of Borrower and its Subsidiaries in excess of historical practices with respect thereto, in each case as determined by Agent in its Permitted Discretion.

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