Workload means a special education teacher’s total number of minutes required for all due process responsibilities, including direct and indirect services, evaluation and reevaluation time, management of individualized education programs (IEPs), travel time, parental contact, and other services required in the IEPs.
Work Site means the site where the Work is being performed.
Configuration means State-specific changes made to the Software without Source Code or structural data model changes occurring.
Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.
Load means energy consumed by Customers together with allocated losses and unaccounted for energy;