Conciliation and mediation. Upon the occurrence of a dispute, as defined in Article 13, above, the party which considers itself aggrieved undertakes to send its reasoned claim to the other party in the form of a registered letter with acknowledgment of reception. The parties undertake to organize at least one telephone meeting to find together a concerted solution. In case of partial or complete failure of the conciliation, the parties may decide together to appeal to a mediator, independent of the parties, who will try to bring the parties together to obtain an amicable solution. The parties will record together their agreements, even partial, obtained during the phases of conciliation and mediation in writing and will implement, as soon as possible, the solutions retained. If there remains an unresolved dispute, or if the initial claim has not been answered within a reasonable period of one (1) month, the party who wishes to do so may appeal to the competent court (see article 13.2, hereinafter).
