PORSCHE SALES & MARKETPLACE GmbH

PORSCHE SALES & MARKETPLACE GmbH

Uslovi korištenja

za Porsche Connect uslugu “Paket navigacije i infotainmenta”

(u nastavku Uslovi korištenja)

Ovi Uslovi korištenja reguliraju korištenje Porsche Connect usluge “Paket navigacije i infotainmenta”. Ovi Uslovi korištenja se primjenjuju uz Uslove i odredbe portala My Porsche, prodavnice Porsche Connect i Porsche Connect usluga kao i Porsche proizvoda (Uslovi i odredbe). U slučaju da su Uslovi i odredbe u suprotnosti s Uslovima korištenja, Uslovi korištenja će imati prednost.

“Paket navigacije i infotainmenta”

“Paket navigacije i infotainmenta” uključuje, u zavisnosti od opreme vašeg vozila i geografske dostupnosti, 18 paketa s komponentama usluga ili manje koji su opisani u nastavku. Trenutna geografska dostupnost se može pronaći u prodavnici Porsche Connect na web lokaciji xxxxx://xxxxxxx-xxxxx.xxxxxxx.xxx/xx/xx/.

Trajanje: Jedna xxxxxx

Uslov za učešće: Ako kupite novo vozilo s mogućnošću povezivanja koje ima opciju „Connect Plus“ ili ako kupite model 718 koji ima opciju „Navigation incl. Porsche Connect“ počev od maja 2018. godine, opcija „Navigation & Infotainment Package“ se može besplatno rezervisati na period od 2 godine.

Dodatni zahtjevi pri korištenju svih komponenti paketa usluga: Usluga Porsche Communication Management povezivog vozila (u nastavku PCM) xxxx biti povezana s internetom. Ukoliko se internetska veza uspostavlja pomoću PCM integrirane SIM kartice, korištenje takve internetske veze za ovaj paket usluga (ne uključujući komponente paketa usluga "Radio Plus") je uključeno u cijenu ovog paketa usluga. Ukoliko se takva internetska veza ne uspostavlja pomoću PCM integrirane SIM kartice (npr. iz razloga što vozilo nema integriranu SIM karticu ili zato što internetska veza uspostavljena pomoću PCM integrirane SIM kartice nije dostupna u svim zemljama), potreban je dodatni internetski podatkovni paket ugovoren s davaocem mobilnih usluga što može uzrokovati dodatne troškove, uključujući troškove roaminga za korištenje usluge van zemlje. Umetnite SIM karticu s odgovarajućim internetskim podatkovnim paketom u čitač SIM kartice na PCM-u ili uspostavite vezu s odgovarajućim internetskim podatkovnim paketom pomoću mobilnog telefona. Ako povezujete PCM s mobilnim telefonom, uvjerite se da vam to internetski podatkovni paket dozvoljava. Dostupnost i brzina komponenti paketa usluga zavise od dostupnosti i brzine internetske veze.

Sljedeće se odnosi na modele s funkcijom Porsche Connect osim na novi Cayenne (MY 2018), na novi Macan (MY 2018) i na novi 911 (MY 2019) (više detalja o ovom modelu pogledajte u nastavku):

1. Informacije o saobraćaju u realnom vremenu

Usluge: Sistem navigacije PCM-a koristi trenutne GPS podatke i podatke o količini saobraćaja da bi optimizirao rutu do unesenog odredišta tačnu u minutu. Količina saobraćaja će

dodatno bojama biti istaknuta na mapi: od zelene za slab saobraćaj, preko žute za sporo kretanje u saobraćaju, do crvene za gužvu u saobraćaju.

2. Ažuriranje mape na mreži

Usluge: Mape sistema PCM navigacije se mogu ažurirati putem interneta. PCM će prikazati dostupna ažuriranja.

3. Satelitska Karta

Usluge: Sistem PCM navigacije može prikazivati mapu u satelitskom prikazu. Privremenim pohranjivanjem podataka učitane mape trenutnog okruženja vozila, zadržat će se satelitski prikaz čak i ako dođe do privremenog prekida internetske veze. Vozila koja su proizvedena prije modelske godine 2019 se možda moraju ažurirati za korištenje ove usluge. Za dodatne informacije kontaktirajte svog lokalnog Porsche partnera.

4. Pretraživanje na mreži

Usluge: Uz komponentu paketa usluge "Pretraživanje na mreži" možete pronaći adrese ili posebna odredišta pomoću sistemski definiranog internetskog pretraživača. Rezultati pretraživanja djelimično uključuju dodatne informacije kao što su brojevi telefona, radno vrijeme ili ocjene drugih korisnika interneta.

5. Informacije o parkingu

Usluge: Uz komponentu paketa usluge "Informacije o parkingu", vidjet ćete najbližu dostupnu mogućnost za parkiranje na komercijalnim parking prostorima i parkiralištima (uključujući naknade za parkiranje i radno vrijeme), koju dostavlja operater, u okruženju vozila ili na navigacijskom odredištu sistema PCM navigacije. Možete izabrati lociranu mogućnost za parkiranje na sistemu PCM navigacije kao navigacijsko odredište.

6. Cijene goriva

Usluge: Uz komponentu paketa usluge "Cijene goriva", prikazat će se benzinske pumpe koje učestvuju u programu u blizini vozila, duž rute ili na navigacijskom odredištu sistema PCM navigacije, u odnosu na gorivo dotičnog povezivog vozila. Lista rezultata se može poredati po udaljenosti ili najpovoljnijoj cijeni koju su dostavili operater benzinske pumpe ili drugi korisnici. Putem besplatnog tekstualnog pretraživanja možete pretražiti čak i određenog proizvođača. Možete izabrati pronađene benzinske pumpe kao navigacijska odredišta na sistemu PCM navigacije.

7. E-punjenje

Usluge: Uz komponentu paketa usluge "E-punjenje", prikazat će se stanice za E-punjenje koje učestvuju u programu u blizini vozila, duž rute ili na navigacijskom odredištu sistema PCM navigacije. Lista rezultata se može poredati po udaljenosti ili najpovoljnijoj cijeni koju su dostavili operater stanice za E- punjenje ili drugi korisnici. Putem besplatnog tekstualnog pretraživanja možete pretražiti čak i stanice određenog dobavljača struje. Možete izabrati pronađene stanice za E- punjenje kao navigacijska odredišta na sistemu PCM navigacije. Kako bi se postigla potrebna validnost podataka u našem popisu e-punionica i/ili pouzdanost postupka punjenja na dotičnoj e-punionici, podaci o punjenju se prikupljaju anonimno i koriste za odgovarajuće ispravke i/ili dopune popisa e-punionica.

8. Novosti

8.1 Usluge: Usluge novosti koje su dostupne putem interneta preko RSS sadržaja mogu se pozvati u vozilu putem PCM-a i pročitati s pomoću glasovne funkcije.

8.2 Ograničenja korištenja: Usluga će u vožnji biti dostupna u cjelini, djelimično ili samo kada vozilo miruje i to u zavisnosti od regulativa specifičnih za određenu zemlju.

9. Diktiranje poruka

9.1 Usluge: Uz komponentu paketa usluge "Diktiranje poruka", možete kreirati SMS poruke putem glasovnog unosa na PCM- u a dolazne poruke možete ponovo reproducirati putem glasovnog izvora povezivog vozila.

9.2 Ograničenja korištenja: SIM kartica umetnuta u PCM ili mobilni telefon povezan s PCM-om zahtijevaju odvojeni paket mobilne usluge ugovoren s davaocem mobilnih usluga koji omogućava slanje i primanje SMS poruka.

10. Informacije o letovima (dostupno do xxxx 2021) Usluge: Uz komponentu paketa usluge "Informacije o

letovima", prikazat će se detaljne informacije o letovima na

PCM-u. Informacije o letovima uključuju na primjer vremena polazaka i odlazaka, terminale, aviokompanije i vrstu aviona. Pored toga, usluga će pronaći glavne aerodrome u blizini vozila koji se mogu izabrati kao navigacijska odredišta na sistemu PCM navigacije.

11. Informacije o vozovima (dostupno do xxxx 2021)

Usluge: Komponenta paketa usluge "Informacije o vozovima" prikazuje na PCM-u raspored vožnje, vremena odlazaka, brojeve vozova kao i kašnjenja i otkazivanja vozova ako su ona prijavljena.

12. Informacije o događajima (dostupno do xxxx 2021) Usluge: Uz komponentu paketa usluge "Informacije o

događajima", događaji u kategorijama kao što su pozorište,

kino, opera, festival, umjetnost, književnosti i druge se mogu pretraživati na PCM-u. U odnosu na informacije koje nam se pružaju o relevantnim događajima, prikazujemo ih na spisku poredane po udaljenosti, cijeni, vremenu ili vrsti događaja. Možete izabrati identificirane događaje kao navigacijska odredišta na sistemu PCM navigacije.

13. Vrijeme

Usluge: Komponenta paketa usluge "Vrijeme" prikazuje trenutno vrijeme i vremensku prognozu za sljedećih nekoliko sati i xxxx u obliku infografike na PCM-u. Prognoza uključuje temperaturu, broj sunčanih sati, mogućnost kiše, brzinu vjetra i upozorenja za vremenske neprilike.

14. Gracenote Online

Usluge: Komponenta paketa usluge "Gracenote Online" prikazuje informacije o pjesmama koje se reproduciraju na PCM-u.

Sljedeći paketi usluga se odnose na novi Cayenne (MY 2018), na novi Macan (MY 2018) i na novi 911 (MY 2019):

1. Tražilo

Usluge: Uz komponentu paketa usluge "Tražilo" možete pronaći adrese ili xxxxx interesovanja (npr. stanice za punjenje, benzinske pumpe, restorane, hotele i mogućnosti parkiranja) pomoću sistemski definiranog internetskog pretraživača. Rezultati pretraživanja djelimično uključuju dodatne informacije kao što su brojevi telefona, radno vrijeme, cijene goriva, cijene parkiranja ili ocjene drugih korisnika interneta. Na portalu My Porsche i u aplikaciji Porsche Connect, xxxxx interesovanja na portalu se mogu pretraživati, pohranjivati te možete upravljati njima i slati ih na PCM.

2. Glasovni pilot

2.1 Usluge: Uz komponentu paketa usluge “Glasovni pilot”, nekolicinom funkcija PCM-a i drugih paketa usluga možete upravljati putem glasovne kontrole. Putem prepoznavanja govora na mreži, podržan je prirodni jezik. Pored toga, možete kreirati SMS poruke i e-poruke putem glasovnog unosa na PCM-u a dolazne poruke možete ponovo reproducirati putem glasovnog izvora povezivog vozila. Pored toga, mogu se kontrolirati usluge medija na mreži.

2.2 Ograničenja korištenja: Rezultati prepoznavanja govora će odgovarati zahtjevu za prepoznavanje govora samo u zatraženom dijelu i mogu biti ograničeni na podržane jezike. Za uslugu kreiranja i reproduciranja SMS poruka i e-poruka putem usluge "Glasovni pilot", umetnuta SIM kartica u PCM-u ili mobilni telefon povezan s PCM-om zahtijevaju odvojeni paket mobilne usluge ugovoren s davaocem mobilnih usluga koji omogućava slanje i primanje SMS poruka. Usluga je dostupna samo na telefonima koji podržavaju standard profila SIM pristupa.

3. Navigacija Plus

Usluge: Uz komponentu paketa usluge "Navigacija Plus", izračunavanje rute na PCM-u će biti dovršeno putem izračunavanja rute na mreži.

Sistem navigacije PCM-a koristi trenutne GPS podatke i podatke o količini saobraćaja da bi optimizirao rutu do unesenog odredišta tačnu u minutu. Količina saobraćaja će dodatno bojama biti istaknuta na mapi.

Mape sistema PCM navigacije se mogu ažurirati putem interneta. PCM će označiti dostupna ažuriranja.

Sistem PCM navigacije može prikazivati mapu u satelitskom prikazu. Privremenim pohranjivanjem podataka učitane mape trenutnog okruženja vozila, zadržat će se satelitski prikaz čak i ako dođe do privremenog prekida internetske veze. Sistem PCM navigacije može prikazivati slike ulica odabranog odredišta ukoliko su dostupne.

4. Radio Plus

4.1 Usluge: Komponenta paketa usluge "Radio Plus" će vam omogućiti slušanje dostupnog prijenosa radio stanica na mreži. Xxxx xx Radio Plus omogućen, a trenutna FM radio stranica ili radio stanica Digitalnog audio emitiranja (DAB, Digital Audio Broadcasting) nije dostupna, PCM će bez problema preći na odgovarajući prijenos date radio stanice na mreži ako je dostupan. Komponenta usluge također omogućuje PCM-u prikaz metapodataka o reproduciranim pjesmama.

period odustanka, dužni ste nam platiti iznos koji je proporcionalan pruženim uslugama do momenta obavijesti o odustanku od ugovora, u odnosu na ukupnu vrijednost ugovora.

Obrazac za odustanak od ugovora

(Molimo da ispunite i pošaljete ovaj obrazac samo u slučaju da želite

odustati od ugovora)

– Za Contact Porsche - c/o Porsche Sales & Marketplace GmbH - P.O. Box 41 42, 73744 Ostfildern, Njemačka, e-mail adresa: xxxxxxxxxxxxx@xx.xxxxxxx.xxx:

– Ja / Mi (*) ovim putem dajem(o) izjavu da odustajem / odustajemo (*) od svog / našeg (*) ugovora o prodaji sljedećih proizvoda (*) / za pružanje sljedeće usluge (*),

– Naručene xxxx (*) / primljene xxxx (*),

– Naziv potrošača (ili više njih),

– Adresa potrošača (ili više njih),

– Potpis potrošača (ili više njih) (samo u slučaju ako se ovaj

obrazac podnosi na papiru),

– Datum

(*) Izbrisati prema potrebi

4.2 Ograničenja korištenja: Podatkovna veza za ovu komponentu paketa usluge zahtijeva (a) kupovinu Porsche Connect usluge "Podatkovni paket" (dostupno odvojeno u izabranim zemljama), (b) umetanje SIM kartice u PCM ili (c) vezu mobilnog telefona s PCM-om. Za opcije (b) i (c) potreban je zaseban internetski podatkovni paket što može uzrokovati dodatne troškove uključujući troškove roaminga za korištenje usluge u inostranstvu (vidi u nastavku).

5. Vijesti

Usluge: Uz komponentu paketa usluga "Vijesti", možete upravljati i dodavati na listu različite izvore vijesti, npr. RSS sažetke sadržaja ili vijesti s Twitter računa. Tada su vijesti, sadržane xx xxxxx izvora vijesti, direktno dostupne putem PCM- a i mogu se ponovo reproducirati putem glasovnog izvora.

6. Vrijeme

Usluge: Usluge novosti koje su dostupne putem interneta preko RSS sadržaja mogu se pozvati u vozilu putem PCM-a i pročitati s pomoću glasovne funkcije.

7. Radar rizika

Usluge: Komponenta paketa usluge "Radar rizika" prikazuje saobraćajne propise izabrane lokacije u obliku saobraćajni znakova, kao što su ograničenja brzine, putem infografike na PCM-u.

Pored toga se prikazuju dostupne informacije o lokalnim opasnostima, kao što su opasnosti od prevelike količine vode na cesti u obliku infografike na PCM-u.

Pravo na odustanak za korisnike

Ukoliko ste potrošač shodno odredbama odjeljka 13. Njemačkog građanskog zakonika (BGB), onda imate pravo na odustanak od ugovora u roku od 14 xxxx u slučaju zaključenja ugovora. Potrošač u skladu sa odredbama odjeljka 13. Njemačkog građanskog zakonika (BGB) podrazumijeva svaku fizičku osobu koja zaključi pravni posao u svrhe koje su uglavnom izvan njegovih okvira poslovanja ili profesije. U nastavku se nalaze upute potrošaču za korištenje njegovog prava odustanka:

Upute o odustanku Pravo na odustanak od ugovora

Imate pravo na odustanak od ovog ugovora u roku od 14 xxxx, bez navođenja bilo kojeg razloga. Pravo na odustanak ističe protekom roka od 14 xxxx od xxxx sklapanja ugovora. Kako biste ostvarili pravo na odustanak, morate nas obavijestiti (Contact Porsche - c / o Porsche Sales & Marketplace GmbH - P.O. Box 41 42, 73744 Ostfildern, Njemačka, broj telefona: 0000 000 00, e-mail adresa: xxxxxxxxxxxxx@xx.xxxxxxx.xxx) o svojoj odluci da odustajete od ovog ugovora putem nedvosmislene izjave (npr. pismom poslanim putem pošte ili e-maila). Možete koristiti priloženi obrazac za odustanak, s xxx što njegovo korištenje nije obavezno. Kako biste blagovremeno postupili, dovoljno je da pošaljete xxxx izjavu vezano za korištenje prava na odustanak prije isteka predviđenog roka za odustanak.

Učinci odustanka

Ukoliko odustanete od ovog ugovora, mi ćemo Vam odmah vrati sav xxxxx xxxx smo primili od Vas, uključujući i troškove dostave (uz iznimku dodatnih troškova nastalih uslijed Vašeg izbora dostave pored najjeftinijeg standardnog tipa dostave koji nudimo) u roku od 14 xxxx od xxxx zaprimanja Vaše odluke o odustanku od ovog ugovora. Povrat ćemo izvršiti koristeći isti način plaćanja koji ste koristili za plaćanje, osim ukoliko nije drugačije ugovoreno; u svakom slučaju, za Vas neće nastati bilo kakvi troškovi na ime takvog povrata. Ukoliko ste zahtijevali korištenje usluga tokom

PORSCHE SALES & MARKETPLACE GmbH

Uslovi Korištenja

za Porsche Connect Usluge "Porsche Connect"

(u daljem tekstu Uslovi Korištenja Porsche Connect)

Porsche Sales & Marketplace GmbH (ranije Porsche Smart Mobility GmbH), Xxxxxxxxxxxx 0, 00000 Xxxxxxxxx, Xxxxxxxx, XXX br. DE815578978 (u daljem tekstu Porsche Sales & Marketplace, PSM ili Mi) putem xxx.xxxxxxx.xxx upravlja (1) My Porsche Portalom i (2) raznim mrežnim tržišnim funkcionalnostima (u daljem tekstu Tržište) radi (i) prodaje Porsche vozila, dijelova, opreme i drugih proizvoda bilo povezanih sa vozilima ili neovisnih od njih, i (ii) pružanja usluga povezanih sa vozilima ili neovisnih od njih. Na tržištu, PSM također ima Porsche Connect Trgovinu. Za korištenje Tržišta, uključujući i Porsche Connect Trgovine, Odredbe i Uslovi za korištenje My Porsche Portala i Porsche Mrežnih Tržišnih Funkcionalnosti (uključujući i Porsche Connect Trgovinu) kao i za prodaju Porsche Connect Usluga i Porsche Sales & Marketplace Proizvoda (u daljem tekstu Uslovi) se primjenjuju. Trenutno važeću verziju Uslova možete pronaći, skinuti i isprintati u bilo koje vrijem na xxxxx://xxxxxxx-

xxxxx.xxxxxxx.xxx/xx/xx/x/xxxxxxxxxxxxxxxxxx.

U Porsche Connect Trgovini, korisnik također može kupiti "Porsche Connect" (u daljem tekstu Servisni Paket). Ovi Uslovi Korištenja Porsche Connect uređuju korištenje Porsche Connect, te se primjenjuju na narudžbu, korištenje i/ili obnovu Porsche Connect. Ovi Uslovi Korištenja Porsche Connect se primjenjuju pored Uslova. U slučaju da xx xxxx koja odredba Uslova u suprotnosti sa ovim Uslovima Korištenja Porsche Connect, odredbe Uslova Korištenja Porsche Connect će biti mjerodavne.

Svi termini definisani u Uslovima će imati isto značenje u ovim Uslovima Korištenja Porsche Connect. Ovo će se naročito odnositi na slijedeće termine:

- Klijent: definisano u članu 1.3 Uslova;

- Porsche Connect Trgovina i Porsche Connect Usluge:

definisano u članu 3.1.1 Uslova;

- PSM Klijent: definisano u članu 3.1.2 Uslova.

„Porsche Connect“

Usluge Porsche Connect dostupne su samo za sljedeće modele

vozila:

- Taycan

- 911 (od modelske godine 2022.)

- Cayenne (od modelske godine 2022.)

- Panamera (od modelske godine 2022.)

Napomena za Taycan:

Ponuđene usluge ovise o godini modela i ažuriranju softvera. Usluga “Otključavanje i zaključavanje” i “Sirena i žmigavac” nije dostupna za vozila godine modela 2020. godine (model godine možete prepoznati pomoću desete cifre identifikacijskog broja vozila (VIN) sa slovom L). Za vozila čija xx xxxxxx modela 2020. potrebno je ažuriranje softvera u servisu kako bi se mogla koristiti usluga Apple Podcasts (osobina usluge Prijenos medijskih sadržaja). Kontaktirajte svog zastupnika za više informacija. Za vozila modelske godine 2022. također je potrebno provesti ažuriranje

softvera u radionici, naročito zato da biste mogli upotrebljavati uslugu Spotify (funkcija usluge strujanja medijskih sadržaja). Za dodatne informacije obratite se svom prodajnom zastupniku.

Porsche Connect uključuje – ovisno o geografskoj dostupnosti – usluge pojašnjenje u nastavku. Trenutna geografska dostupnost se može pronaći na Porsche Connect Trgovini na xxxxx://xxxxxxx- xxxxx.xxxxxxx.xxx/xx/xx.

Rok trajanja: od 1 mjeseca

Besplatni period: Pri kupovini novog vozila koje se može priključiti na Connect, Porsche Connect se može besplatno uključiti za period od 36 mjeseca.

Dodatni uslovi za korištenje svih usluga navedenih u Servisnom Paketu: Porsche Uprava za Komunikaciju vozila koje se može priključiti na Connect (u daljem tekstu PCM) xxxx biti podobna za priključivanje. Ukoliko se priključivanje osigurava putem ugrađene SIM kartice u PCM, korištenje tog priključenja za ovaj Servisni Paket je uračunato u cijenu Servisnog Paketa. Ukoliko se priključivanje ne osigurava putem ugrađene SIM kartice u PCM (npr. iz razloga što priključivanja putem ugrađene SIM kartice u PCM nije dostupno u svim državama), priključivanje se može osigurati putem mobilnog telefona koji ima zadovoljavajući plan podataka. Navedeno zahtijeva poseban ugovor sa pružaocem mobilnih usluga. Ovisno o zaključenom ugovoru sa pružaocem mobilnih usluga, ovo može dovesti do dodatnih troškova, uključujući troškove roaminga kada se usluga koristi u inozemstvu. Ukoliko priključite PCM putem vašeg mobilnog uređaja, molimo da osigurate da je to dozvoljeno u skladu sa xxxxx ugovorom. Dostupnost i brzina pružanja usluga uključenih u Servisni Paket ovisi o dostupnosti i brzini podatkovne konekcije pružene xx xxxxxx pružaoca mobilnih usluga.

Sljedeće se odnosi na modele s uslugom Porsche Connect:

1. Tražilo

Opis: Putem usluge "Tražilo" možete pretraživati interesne xxxxx (npr. stanice za punjenje, pumpe, restorane, hotele i parking mjesta) putem sistemski određene mrežne platforme u predodređenoj bazi podataka. Rezultati pretrage mogu dati dodatne informacije kao što su brojevi telefona, radno vrijeme, cijenu goriva, cijenu parkinga, ili ocjene date od drugih korisnika. Interesne xxxxx također možete pretraživati, pohranjivati, mijenjati i proslijeđivati na PCM u My Porsche i u Porsche Connect Aplikaciji.

2. Glasovni Pilot

2.1 Opis: Putem usluge "Glasovni Pilot", različitim funkcijama

PCM i drugim uslugama možete upravljati putem glasovne

komande. Mrežno glasovno prepoznavanje podržava prirodni

jezik.

2.2 Ograničenja korištenja: Prepoznavanje prirodnog jezika je ograničeno na podržane jezike. Prepoznavanje jezika ne pruža uvijek traženi rezultat.

3. Navigacija Plus

Opis: Uz uslugu "Navigacija plus", izračunavanje rute koje vrši PCM u vozilu se dopunjava uslugama na mreži.

PCM sistem navigacije koristi postojeće GPS i saobraćajne podatke radi optimiziranja putanje tražene destinaciju u minut. Kada se koristi prikaz mape, ulice su označene bojom u skladu sa situacijom u saobraćaju. Mape PCM sistema navigacije se ažuriraju mrežnim putem.

PCM sistem navigacije može prikazati mapu u satelitskom prikazu. Pohranom učitane mape postojećeg okruženja vozila, satelitski prikaz će biti dostupan čak i ukoliko je konekcija privremeno onemogućena. PCM sistem navigacije može prikazati ulični prikaz date destinacije, ukoliko je dostupno.

4. Planer Punjenja (Dostupan samo u: Belgiji, Danskoj, Njemačkoj, Finskoj, Francuskoj, Velikoj Britaniji, Irskoj, Italiji, Hrvatskoj, Latviji, Nizozemskoj, Austriji, Poljskoj, Rumuniji, Švedskoj, Švicarskoj, Slovačkoj, Španiji, Češkoj, SAD-u, Kanadi, Novom Zelandu, Australiji, Malezija, Meksiko i Singapur)

4.1 Opis: Usluga “Planer Punjenja” poboljšava putnu putanju PCM sistema navigacije na osnovu izabrane destinacije, preostalog raspona, profila vožnje, dostupnih podataka o saobraćaju u stvarnom vremenu, kao i dostupnih stanica za punjenje i njihovim kapacitetom za punjenje kako bi se postiglo najkraće moguće ukupno vrijeme putovanja (vrijeme vožnje i zaustavljanja za punjenje). Potrebna zaustavljanja za punjenje su automatski uključena u putanju putovanja.

4.2 Ograničenja korištenja: Ova usluga ne prima uvijek tačne informacije, stoga informacije o dostupnosti stanica za punjenje mogu biti netačne.

5. Radio Plus

5.1 Opis: Putem usluge "Radio Plus", možete pristupiti mrežnim kanalima radio stanica. Xxxx xx Radio Plus aktiviran i prijem radio FM ili Digitalnog Audio Emitiranja (DAE) privremeno onemogućen, PCM automatski uključuje mrežni kanal te stanice (ukoliko je dostupno). Ova usluga, putem PCM, također prikazuje meta-podatke svih pjesama koje puštate.

5.2 Ograničenje korištenja: Mrežne hibridne radio funkcionalnosti su dostupne samo u određenim zemljama.

6. Vijesti

6.1 Opis: Usluga omogućava pristup najnovijim vijestima ako se pretplatite na RSS sažetke sadržaja direktno u PCM-u. Funkcija Porsche glasovni pilot može vam čitati članke. Putem traženja po ključnim riječima možete pregledati kanale na koje ste pretplaćeni radi informacija o preferiranim temama ili ključnim riječima.

6.2 Zahtjevi: Za personaliziranu upotrebu klijent se može pretplatiti na sažetke sadržaja pomoću svog Porsche ID-a. U ovom slučaju ti sažeci sadržaja dostupni su samo u vozilu.

7. Vrijeme

7.1 Opis: Usluga “Vrijeme” prikazuje trenutnu vremensku situaciju i prognozu za naredne sate i dane za postojeću lokaciju, aktiviranu destinaciju i pohranjene najdraže destinacije. Prognoza se sastoji od, na primjer, temperature,

broja sunčanih sati, mogućnosti kiše, brzine vjetra i kvalitete zraka. Moguće je i čitanje naglas, putem Glasovnog Pilota.

7.2 Ograničenje korištenja: Kvalitet zraka je dostupan samo u Kini.

8. Radar Rizika

Opis: Usluga „Radar rizika” prikazuje lokalne opasnosti, npr.

rizik od akvaplaninga, u obliku infografike u PCM-u.

9. Kontrola Vozila

Usluge: Imate mogućnost da daljinski provjerite status vašeg vozila, putem vašeg pametnog telefona. Ova usluga se sastoji od prikaza statusa vanjskog dijela (npr. status vrata), prikaza servisnih intervala ili kilometraže.

10. Kontrola Putovanja

10.1 Usluge: Imate mogućnost da daljinski provjerite podatke o putovanju vašeg vozila. Ovo uključuje: Vrijeme putovanja, putanju, prosječnu brzinu i prosječnu potrošnju za sve vrste putovanja (kratka, ponovna, duga).

10.2 Ograničenja korištenja: Dostupne informacije se ažuriraju samo nakon što se promijeni status pokretanja.

11. Sirena i žmigavac (dostupno samo za Taycan čija xx

xxxxxx modela 2021. i kasnije)

11.1 Usluge: Imate mogućnost da daljinski na kratko aktivirate sirenu ili žmigavac vašeg vozila. Primit ćete poruku sa potvrdom ili notifikaciju nakon toga.

11.2 Ograničenje korištenja: Ova usluga je dostupna samo ako vozilo stoji i ukoliko nije upaljeno, te ukoliko nisu upaljena sigurnosna svjetla. Dalja ograničenja se mogu primjenjivati u skladu sa pravilima pojedine države.

12. Zaključavanje i otključavanje (dostupno samo za Taycan čija xx xxxxxx modela 2021. i kasnije)

12.1 Usluge: Imate mogućnost da daljinski otključate i zaključate vrata i gepek vašeg vozila. Primit ćete poruku sa potvrdom ili notifikaciju nakon toga.

12.2 Ograničenje korištenja: Ova usluga je dostupna samo ukoliko vozilo stoji, ukoliko su vozačeva vrata zatvorena, vozilo je ugašeno i ključ nije umetnut u bravu za paljenje. Dalja ograničenja se mogu primjenjivati u skladu sa pravilima pojedine države.

12.3 Napomena: Korištenje funkcije otključavanja pri vašem odsustvu iz vozila povećava rizik od krađe vozila ili krađe imovine iz vozila. Radi sprječavanja neovlaštene upotrebe, četverocifreni sigurnosni kod xxxx biti unesen da otključa funkciju. Vi ćete odrediti sigurnosni kod kada se registrujete i prvi put uspostavite Porsche Connect. Sigurnosni kod može biti naknadno promijenjen putem My Porsche Portala.

13. Tražilo Vozila

13.1 Usluge: Lokacija i pozicija vašeg vozila vam mogu biti prikazane daljinski. Trenutna pozicija mobilnog uređaja koji se koristi za ovu funkciju je također prikazana na mapi. Ukoliko nije dostupna trenutna pozicija vozila (npr. jer je parkirano u podzemnoj garaži), posljednja spašena GPS pozicija se koristi. Aktiviranjem privatnog xxxxxx xxxx možete deaktivirati prenos podataka.

13.2 Ograničenje korištenja: Ova usluga je isključivo dostupna

kada prenos podataka radi bez greške. Pored toga, usluga

je u cijelosti dostupna tokom putovanja i kada vozilo nije u pokretu.

14. E-kontrola (dostupno samo za električna i hibridna

vozila)

14.1 Usluge: Na daljinu možete provjeriti stanje svog vozila i pokrenuti ili zaustaviti proces punjenja kako slijedi. Možete provjeriti status veze, preostalo vrijeme za punjenje i trenutni električni domet. Električni xxxxx xx označen kružnicom na karti. Također imate opciju optimizacije procesa punjenja visokonaponskog akumulatora vašeg vozila za određeno vrijeme polaska. Možete postaviti mjerače vremena za xxxxxxx i primiti potvrdnu poruku ili automatsku obavijest kad dođe do događaja (npr. prekinuto punjenje) i kad istekne aktivirani E-mjerač vremena.

14.2 Ograničenja upotrebe: Domet označen kružnicom na karti xx xxxx procijenjena vrijednost. Vrijednosti na karti ne odražavaju stvarne udaljenosti ruta. Stoga bi u stvarnosti lokacije xxxxx biti izvan električnog dometa čak i ako se prikazuju unutar kružnice električnog dometa. Ova je usluga dostupna isključivo za električna i hibridna vozila.

15. Kontrola klimatizacije (dostupno samo za električna i

hibridna vozila)

15.1 Usluge: Na daljinu možete provjeriti stanje sistema za grijanje i/ili klimatizaciju i aktivirati ih ili deaktivirati kako slijedi. Nakon što se grijanje i/ili klimatizacija uspješno aktivira ili deaktivira, primit ćete potvrdnu poruku ili automatsku obavijest. Također imate opciju postavljanja Mjerača vremena xxxxx uređaja na daljinu za daljinsko grijanje i/ili klimatizaciju. Nakon što se postavi, primit ćete potvrdnu poruku ili automatsku obavijest na svom mobilnom uređaju kada istekne aktivirani Mjerač vremena xxxxx uređaja.

15.2 Ograničenja upotrebe: Ova je usluga dostupna isključivo za električna i hibridna vozila.

16. Predgrijanje

16.1 Usluge: Na daljinu možete provjeriti stanje predgrijanja, aktivirati ga i koristiti funkciju mjerača vremena. Primit ćete potvrdnu poruku ili automatsku obavijest na svom mobilnom uređaju kada istekne aktivirani mjerač vremena za predgrijanje. Ova će usluga biti dostupna tek xx xxxxx polovine 2018. godine.

16.2 Ograničenja upotrebe: Ova je usluga dostupna samo za vozila s motorom s unutrašnjim sagorijevanjem koji je opremljen predgrijanjem. Ova je usluga dostupna samo kad vozilo nije u pokretu, ali se može upaliti. Dodatne informacije o upotrebi predgrijanja potražite u vlasničkom priručniku za vozilo. Mogu se primjenjivati dodatna ograničenja zbog propisa specifičnih za državu.

17. Auto Alarm

17.1 Usluge: Kada se protuprovalni alarm na vašem vozilu aktivira, primit ćete poruku ili notifikaciju. Poruka pruža informacije o alarmu i vremenski pečat. Suprotno “Paketu Sigurnosti Vozila”, xxxxx xxxx se ne obavještavaju o aktiviranju alarma.

17.2 Ograničenje korištenja: Ova usluga može poslati poruku ili notifikaciju samo ukoliko se vozilo može povezati sa Porsche- sistemima. Ukoliko se aktivira protuprovalni alarm, ali kontrolni uređaj u vašem vozilu nije priključen (npr. zato što je parkirano u podzemnoj garaži), poruka ili notifikacija će biti poslane čim se uspostavi konekcija.

17.3 Napomena: Ukoliko je vozilo podešeno na privatni xxxxx

xxxx, poruka u slučaju aktiviranja alarma neće biti poslana.

18. Alarm Lokacije

18.1 Usluge: Iz daljine možete podesiti geografsku granicu u vidu kruga. Primit ćete poruku čim vozilo izađe ili uđe u ovaj prostor. Možete održati do četiri oblasti u isto vrijeme. U slučaju događaja (vozilo izađe ili uđe u oblast) primit ćete poruku ili notifikaciju uključujući i mapu koja prikazuje lokaciju gdje xx xxxxx do događaja.

18.2 Ograničenje korištenja: Ova usluga će poslati poruku samo ukoliko je vozilo upaljeno i detektovano je kretanje točkova.

19. Alarm za brzinu

19.1 Usluge: Daljinski možete odrediti vrijednost brzine. Primit ćete poruku ukoliko brzina vozila prekorači zadatu vrijednost brzine. U datom trenutku možete imati četiri vrijednosti brzine. U slučaju događaja (vozilo prekorači zadatu vrijednost brzine) primit ćete poruku ili notifikaciju uključujući i mapu koja prikazuje lokaciju gdje xx xxxxx do događaja.

19.2 Ograničenje korištenja: Ova usluga će poslati poruku samo ukoliko je vozilo upaljeno i detektovano je kretanje točkova.

20. Alarm za Parkiranje

20.1 Usluge: Daljinski možete aktivirati ili deaktivirati Alarm za Parkiranje (kombinacija Alarma Lokacije i Alarma za Brzinu), putem postavljanja postavki za geografsku oblast i vrijednost brzine. Primit ćete poruku ukoliko vozilo izađe iz ili uđe u oblast, ili prekorači vrijednost brzine.

20.2 Ograničenja korištenja: Ova usluga će poslati poruku samo ukoliko je vozilo upaljeno i detektovano je kretanje točkova. Ova usluga je dostupna samo putem Aplikacije.

21. Kalendar

21.1 Opis: Usluga Kalendar omogućava kalendarima trećih lica koji su dostupni putem mreže da budu direktno povezani sa PCM. Pored navedenog, kalendari odobreni za Porsche Connect Aplikaciju na pametnim telefonima mogu biti konektovani na PCM putem Porsche Connect Aplikacije. Ova usluga pruža dnevni ili sedmični pregled. Zakazani događaji vam mogu biti pročitani putem Glasovnog Pilota. Nadalje, adrese koje se nalaze u kalendaru se mogu identificirati i koristiti direktno kao destinacija za navigaciju. Direktno povezivanje na konferencijske pozive je također moguće, pri čemu je pozivanje moguće samo putem vašeg mobilnog telefona povezanog sa PCM putem Bluetooth.

21.2 Ograničenje korištenja: Mogu se koristiti samo javno dostupni mrežni kalendari. VPN konekcije nisu podržane. Direktno pozivanje konferencijskih poziva (npr. povezivanje bez unošenja PIN ili drugog ID za konferenciju) je moguće samo za podržane pozivnice za sastanke i putem Bluetooth sa PCM-povezanim mobilnim telefonom.

21.3 Neophodne stavke: U svrhu korištenja usluge u vozilu, podržani mrežni kalendar xxxx biti povezan sa Porsche ID PSM Klijenta. Connect Aplikacija xxxx biti instalirana na pametni telefon PSM Klijenta kako bi se povezala sa vozilom. Ova usluga može pristupiti kalendaru samo ukoliko je izričito za to ovlaštena u Connect Aplikaciji u postavkama operativnog sistema.

22. Prijenos medijskih sadržaja

22.1 Opis: Usluge Prijenosa muzike (Apple Music) i Podcasts (Apple Podcasts) i Spotify nude direktan i personalizirani pristup povezanoj biblioteci medija klijenta i funkcijama

Period za odustanak će proteći nakon 15 radnih xxxx od xxxx xxxx vam je Porsche Connect učinjen dostupnim za korištene (xxx aktivacije), tj. od xxxx zaključenja ugovora.

Da biste iskoristili svoje pravo na odustanak, morate nas obavijestiti (Contact Porsche - c/o Porsche Sales & Marketplace GmbH - P.O. Box 41 42, 73744 Ostfildern, Njemačka, broj telefona: 0000 000 00, email adresa: xxxxxxxxxxxxx@xx.xxxxxxx.xxx) o vašoj odluci o odustanku od ovog ugovora putem nedvosmislene izjave (npr. pismom poslanim putem pošte ili e-mail). Možete koristiti priloženi formular za odustanak, ali to nije obavezno.

Kako biste ispoštovali rok za odustanak, dovoljno je da pošaljete svoje saopćenje o korištenju prava na odustanak prije isteka vremena za odustanak.

Posljedice odustanka

Ukoliko odustanete od ovog ugovora, izvršit ćemo povrat svih naknada koje smo od vas primili, uključujući i troškove dostave (osim dodatnih troškova koji su xxxxxxx xxx rezultat vašeg izbora načina dostave koji odstupa od najjeftinijeg načina standardne dostave koji nudimo), bez odlaganja, a u svakom slučaju ne kasnije od 15 radnih xxxx od xxxx xxxx ste nas informisali o vašoj odluci da odustanete od ugovora. Povrat naknade ćemo izvršiti na isti način koji je korišten prilikom inicijalne transakcije, osim ukoliko ste izričito drugačije ugovorili; u svakom slučaju, za vas neće nastati nikakve naknade uslijed takvog povrata. Ukoliko ste zahtijevali otpočinjanje pružanja usluga tokom perioda odustanka, platit ćete nam iznos koji je proporcionalan onome što je pruženo do momenta kada ste nam saopćili svoj odustanak od ugovora, u odnosu na izmirenje cjelokupne naknade za ugovor.

odgovarajućeg trećeg pružaoca usluge Prijenosa muzike i pružaoca usluge Podcast, pod uslovom da su podržani u vozilu. Nakon početnog postavljanja klijent PSM-a više ne treba pametni telefon i može se koristiti uslugom sa svojim Porsche ID-om u svim podržanim vozilima. Osim toga, usluge se također mogu koristiti u načinu gosta ako su povezani računi trećeg pružaoca usluge. Kod odabranih pružalaca usluge ekskluzivne funkcije poput direktnog spremanja radijskih pjesama u biblioteku medija klijenta ili navigacije dostupne su preko funkcije „Glasovni pilot”.

22.2 Ograničenja korištenja: Ove se usluge mogu koristiti samo u zemljama u kojima uslugu nudi i pružatelj usluga xxxxx xxxxxx. Izuzetak se odnosi na zemlje Andoru i Bosnu i Hercegovinu, gdje se usluge ne mogu koristiti. U načinu rada za gosta usluga pružatelja usluga xxxxx xxxxxx može se koristiti samo lokalno u određenom vozilu, ali ne nekom drugom vozilu.

22.3 Zahtjevi: Za korištenje sadržaja usluge Prijenos muzike, klijent sistema PSM xxxx imati račun i aktivnu pretplatu na paket usluga. Uz to je i aktivnu pretplatu određenog pružatelja usluga xxxxx xxxxxx ako je to potrebno. Podaci koji su potrebni za korištenje usluge uključeni su u paket usluga. Za korištenje personalizirane usluge, klijent sistema PSM xxxx jednom povezati svoj račun pružatelja usluga xxxxx xxxxxx s Porsche računom.

23. Dobro xx xxxxx – Priručnik za vozače Plus

Primjerak forme za odustanak

(ispunite i pošaljite ovaj formular samo ukoliko želite da odustanete

od ugovora)

– Za Contact Porsche - c/o Porsche Sales & Marketplace GmbH

- - P.O. Box 41 42, 73744 Ostfildern, Njemačka, email adresa: xxxxxxxxxxxxx@xx.xxxxxxx.xxx

– Ja/Mi (*) ovim putem dajem/o obavještenje da Ja/Mi (*) odustajem/o od svog/našeg (*) ugovora za prodaju slijedećih dobara (*)/ pružanje slijedećih usluga (*),

– Naručenih xxxx (*)/ primljenih xxxx (*),

– Ime klijenta,

– Adresa klijenta,

– Potpis klijenta (samo ukoliko se ovo dostavlja papirnim putem),

– Datum

(*) Izbrisati xxxx xx primjenjivo

23.1 Opis: Usluga “Dobro xx xxxxx –Priručnik za vozače Plus” obuhvaća prikaz sadržaja uputa za rad u obliku dodatnih animacija, a može se dohvatiti i pomoću funkcije Glasovni pilot.

23.2 Ograničenja upotrebe: Za upotrebu usluge potrebna je

postojeća podatkovna veza u vozilu.

24. In Car-Video

24.1. Opis: usluga In-Car Video vam pruža pristup video sadržajima davaoca usluga xxxxx xxxxxx, pod uslovom da vozilo podržava te sadržaje. Osim toga, usluga se može koristiti i u načinu rada za gosta.

24.2. Ograničenje upotrebe: tokom vožnje videozapisi se mogu gledati samo na displeju suvozača (ovisno o opremi). In-Car Video se može koristiti samo u zemljama u kojima te usluge nude i davaoci usluga xxxxx xxxxxx. Prije upotrebe usluge In-Car Video xxxx xx uspostaviti podatkovna veza putem eksterne WLAN pristupne xxxxx (tethering). Za davaoca usluga xxxxx xxxxxx i neke usluge prijenosa možda će biti potrebna plaćena pretplata. Za korištenje je potreban račun za agregatora sadržaja koji podržava Porsche. Osim toga, za određene sadržaje može biti potreban dodatni račun kod davaoca usluga prijenosa, za koji će možda biti potrebno platiti naknadu.

Pravo na Odustanak Klijenta

Ukoliko je Klijent potrošač u skladu sa Članom 1. stav 3. Zakona o zaštiti potrošača Bosne i Hercegovine (“CPA”), on/ona ima pravo da odustane of ugovora u roku od 15 radnih xxxx od xxxx zaključenja ugovora. Klijent, u skladu sa članom 1. stav 3. CPA znači bilo koje fizičko lice koje kupi, stekne ili koristi proizvode ili usluge za vlastite potrebe i za potrebe kućanstva. U daljem tekstu, termin “ugovor” će značiti kupovinu Porsche Connect. U nastavku, Xxxxxxxx se daju uputstva o njegovom pravu na odustanak:

Instrukcije za odustanak

Pravo na odustanak

Imate pravo da odustanete od ovog ugovora u roku od 15 radnih xxxx bez navođenja bilo kakvog razloga.

Porsche Sales & Marketplace GmbH

Uslovi Korištenja

Za Porsche Connect usluge Porsche Intelligent Range Manager, Power Steering Plus, Porsche InnoDrive, Aktivno zadržavanje trake, Udoban pristup i Porsche Dynamic Light System Plus (dalje u tekstu svaka FoD pojedinačna usluga)

(dalje u tekstu ToU FoD pojedinačne usluge)

Porsche Sales & Marketplace GmbH (ranije Porsche Smart Mobility GmbH), Xxxxxxxxxxxx 0, 00000 Xxxxxxxxx, Xxxxxxxx, PDV br. 131905001339 (u daljem tekstu Porsche Sales & Marketplace, PSM ili Mi) putem xxx.xxxxxxx.xxx upravlja (1) My Porsche Portalom i (2) raznim mrežnim tržišnim funkcionalnostima (u daljem tekstu Tržište) radi (i) prodaje Porsche vozila, dijelova, opreme i drugih proizvoda bilo povezanih sa vozilima ili neovisnih od njih, i (ii) pružanja usluga povezanih sa vozilima ili neovisnih od njih. Na tržištu, PSM također ima Porsche Connect Trgovinu. Za korištenje Tržišta, uključujući i Porsche Connect Trgovine, Odredbe i Uslovi za korištenje My Porsche Portala i Porsche Mrežnih Tržišnih Funkcionalnosti (uključujući i Porsche Connect Trgovinu) kao i za prodaju Porsche Connect Usluga i Porsche Sales & Marketplace Proizvoda (u daljem tekstu Uslovi) se primjenjuju. Trenutno važeću verziju Uslova možete pronaći, skinuti i isprintati u bilo koje vrijeme na xxxxx://xxxxxxx-

xxxxx.xxxxxxx.xxx/xx/xx/x/xxxxxxxxxxxxxxxxxx.

Korisnik može i rezervisati FoD pojedinačne usluge (1.) "Porsche Intelligent Range Manager", (2.) "Power Steering Plus", (3.) “Porsche InnoDrive”, (4.) “Aktivno zadržavanje trake” , (5.) „Udoban pristup“ y (6.) „Porsche Dynamic Light System Plus“ u prodavnici Porsche Connect. Ovi Uslovi Korištenja FoD Jedinstvenih Usluga će biti primjenjivi na korištenje FoD Jedinstvenih Usluga, te će se primjenjivati na narudžbu, korištenje i/ili obnovu predmetne FoD Jedinstvene Usluge. Svaka od FoD Jedinstvenih Usluga će predstavljati neovisnu uslugu te može biti naručena zasebno. Ovi Uslovi Korištenja FoD Jedinstvenih Usluga se primjenjuju pored Uslova. U slučaju da xx xxxx koja odredba Uslova u suprotnosti sa ovim Uslovima Korištenja FoD Jedinstvenih Usluga, odredbe Uslova Korištenja FoD Jedinstvenih Usluga će biti mjerodavne.

Svi termini definisani u Uslovima će imati isto značenje u ovim Uslovima Korištenja FoD Jedinstvenih Usluga. Ovo će se naročito odnositi na slijedeće termine:

- Klijent: definisano u članu 1.3 Uslova;

- Porsche Connect Trgovina i Porsche Connect Usluge:

definisano u članu 3.1.1 Uslova;

- PSM Klijent: definisano u članu 3.1.2 Uslova.

Predmetne FoD Jedinstvene Usluge će biti dostupne samo u određenim zemljama. Trenutna geografska dostupnost predmetne FoD Jedinstvene Usluge se može pronaći na Porsche Connect Trgovini na xxxxx://xxxxxxx-xxxxx.xxxxxxx.xxx/xx/xx.

1. Porsche Intelligent Range Manager

1.1 Opis: FoD Jedinstvena Usluga "Porsche Intelligent Range Manager" prilagođava maksimalnu brzinu kao i hlađenje ovisno o putanji odabranoj u sistemu navigacije vozila radi dostizanja najkraćeg vremena putovanja sa maksimalnom udobnošću. Pored navedenog, sistem vam proaktivno dostavlja sugestije tokom putovanja u slučaju da bi se moglo skratiti vrijeme putovanja korištenjem drugačijih postavki vozila.

1.2 Preduslovi: Aktivan ugovor za FoD Jedinstvenu Uslugu “Porsche Intelligent Range Manager” koji (i) nije vremenski ograničen ili (ii) je u obliku mjesečne pretplate (dostupno samo za modele iz 2021.g. i kasnije). Kako bi osigurali potpuno korištenje ove usluge (tj. kako biste dobili ažurne informacije o situaciji u saobraćaju i stanicama za nadopunu), “Porsche Connect” usluga xxxx biti kupljena i aktivirana također.

1.3 Period korištenja: FoD Jedinstvena Usluga “Porsche Intelligent Range Manager” može biti kupljena kao (i) vremenski neograničena, xx xxxxx dostupna PSM Klijentu tokom cjelokupnog perioda korištenja vozila ili (ii) u obliku mjesečne pretplate (dostupno samo za modele iz 2021.g. i kasnije), koja se automatski produžava na mjesečnoj osnovi, do otkazivanja xx xxxxxx Primarnog Korisnika uz otkazni rok od 2 sedmice do kraja bilo kojeg kalendarskog mjeseca.

1.4 Aktivacija: Nakon rezervacije FoD pojedinačne usluge "Porsche Intelligent Range Manager" u prodavnici Porsche Connect, potrebna je početna aktivacija funkcije u vozilu; za ovu svrhu se vozilo xxxx povezati s mobilnom mrežom putem integrirane eSIM kartice i privatni način xxxx xxxx biti isključen sve do završetka procesa aktivacije. Za završetak aktivacije morate slijediti upute u usluzi Porsche Communication Management (dalje u tekstu PCM).

1.5 Cijena/uslovi plaćanja: Cijena i uslovi plaćanja su opisani u

Porsche Connect Trgovini.

2. Power Steering Plus

2.1 Opis: FoD Jedinstvena Usluga "Power Steering Plus" dinamički prilagođava upravljanje vašom brzinom: pri većim brzinama, volan odgovara direktno sa većom preciznošću. Pri manjim brzinama, omogućava naročito glatko manevrisanje i parking.

2.2 Preduslovi: Aktivan ugovor za FoD Jedinstvenu Uslugu

“Power Steering Plus” koji nije vremenski ograničen.

2.3 Period korištenja: FoD Jedinstvena Usluga “Power Steering Plus” može biti kupljena kao FoD Jedinstvena Usluga koja nije vremenski ograničena te xx xxxxx dostupna PSM Klijentu tokom cjelokupnog perioda korištenja vozila.

2.4 Aktivacija: Nakon rezervacije FoD pojedinačne usluge "Power Steering Plus" u prodavnici Porsche Connect, potrebna je početna aktivacija funkcije u vozilu; za ovu svrhu se vozilo xxxx povezati s mobilnom mrežom putem integrirane eSIM kartice i privatni način xxxx xxxx biti isključen sve do završetka procesa aktivacije. Za završetak aktivacije morate slijediti upute u PCM-u.

2.5 Cijena/uslovi plaćanja: Cijena i uslovi plaćanja su opisani u

Porsche Connect Trgovini.

3. Porsche InnoDrive

3.1 Opis: FoD pojedinačna usluga "Porsche InnoDrive" proširuje Prilagodljivi tempomat (ACC). Ona pruža poboljšano podešavanje brzine vožnje na osnovu brojnih podataka poput navigacijskih podataka, radara i tehnologije video senzora.

3.2 Preduslovi: aktivan ugovor za pojedinačnu uslugu funkcije na zahtjev „Porsche InnoDrive”, bilo kao (i) vremenski neograničenu uslugu ili (ii) uslugu s mjesečnim trajanjem (dostupno samo za vozila od modelske godine 2021.). Dodatno dotično vozilo xxxx biti opremljeno adaptivnim tempomatom (ACC).

3.3 Period korištenja: pojedinačna usluga funkcije na zahtjev

„Porsche InnoDrive” može se ugovoriti kao (i) vremenski neograničena pojedinačna usluga funkcije na zahtjev, xxxx xx na xxx xxxxx dostupna PSM kupcu tokom cijelog perioda korištenja vozila, ili (ii) usluga s mjesečnim trajanjem (dostupno samo za vozila od modelske godine 2021.), koja se automatski produžava svaki mjesec sve dok glavni korisnik ne raskine ugovor uz otkazni rok od 2 sedmice do kraja kalendarskog mjeseca.

3.4 Aktivacija: Nakon rezervacije FoD pojedinačne usluge "Porsche InnoDrive" u prodavnici Porsche Connect, potrebna je početna aktivacija funkcije u vozilu; za ovu svrhu se vozilo xxxx povezati s mobilnom mrežom putem integrirane eSIM kartice i privatni način xxxx xxxx biti isključen sve do završetka procesa aktivacije. Za završetak aktivacije morate slijediti upute u PCM-u. Završetak aktivacije bi trebao započeti sljedeći put kad budete koristili svoje vozilo.

3.5 Cijena/uslovi plaćanja: Cijena i uslovi plaćanja su opisani u

Porsche Connect Trgovini.

4. Active Lane Keeping

4.1 Opis: FoD pojedinačna usluga "Aktivno zadržavanje trake" proširuje Prilagodljivi tempomat (ACC). Funkcija zadržavanja trake olakšava zadržavanje vozila na sredini trake pomoću kontinuiranih podešavanja volana.

4.2 Preduslovi: Aktivan ugovor za pojedinačnu uslugu funkcije na zahtjev „Aktivno zadržavanje trake”, bilo kao (i) vremenski neograničenu uslugu ili (ii) uslugu s mjesečnim trajanjem (dostupno samo za vozila od modelske godine 2021.). Dodatno dotično vozilo xxxx biti opremljeno adaptivnim tempomatom (ACC).

4.3 Period korištenja: Pojedinačna usluga funkcije na zahtjev

„Aktivno praćenje” može se ugovoriti kao (i) vremenski neograničena pojedinačna usluga funkcije na zahtjev, xxxx xx na xxx xxxxx dostupna PSM kupcu tokom cijelog perioda korištenja vozila, ili (ii) usluga s mjesečnim trajanjem (dostupno samo za vozila od modelske godine 2021.), koja se automatski produžava svaki mjesec sve dok glavni korisnik ne raskine ugovor uz otkazni rok od 2 sedmice do kraja kalendarskog mjeseca.

4.4 Aktivacija: Nakon rezervacije FoD pojedinačne usluge "Aktivno zadržavanje trake" u prodavnici Porsche Connect, potrebna je početna aktivacija funkcije u vozilu; za ovu svrhu se vozilo xxxx povezati s mobilnom mrežom putem integrirane eSIM kartice i privatni način xxxx xxxx biti isključen sve do završetka procesa aktivacije. Za završetak aktivacije morate slijediti upute u PCM-u.

4.5 Cijena/uslovi plaćanja: Cijena i uslovi plaćanja su opisani u

Porsche Connect Trgovini.

5. Udoban pristup (dostupno samo od godine modela

2023)

5.1 Opis: Pojedinačna FoD usluga “Udoban pristup” omogućava da se vozilo zaključa i zaključava bez aktivne upotrebe ključeva, uključujući beskontaktno otvaranje i zatvaranje zadnjeg prtljažnika stopalom i prednjeg prtljažnika rukom.

5.2 Preduslovi: Aktivni ugovor za pojedinačnu FoD uslugu “Udoban pristup”, koji se može sklopiti ili (i) na neograničen vremenski period ili (ii) kao usluga sa mjesečnim trajanjem (dostupno samo za vozila od godine modela 2023. ili za vozila ranijih xxxxxx modela koja su mogućim zasebnim ažuriranjem softvera dovedena na nivo softvera 2023.).

5.3 Period korištenja: Pojedinačna FoD usluga “Udoban pristup” može se rezervirati ili (i) kao neograničena pojedinačna FoD usluga, xxxx xx na xxx xxxxx dostupna korisnicima PSM-a tijekom cijelog vijeka upotrebe vozila, ili (ii) kao usluga s

mjesečnim trajanjem (dostupno samo za vozila od godine modela 2021.), što se automatski mjesečno produžava sve dok je glavni korisnik ne otkaže uz rok od 2 sedmice do kraja kalendarskog mjeseca.

5.4 Aktivacija: Nakon rezervacije pojedinačne FoD usluge “Udobni pristup” u trgovini Porsche Connect Store funkcija xx xxxx aktivirati u vozilu; u tu svrhu vozilo xxxx biti povezano s mobilnom mrežom pomoću integrisanog eSIM-a, a način zaštite podataka xxxx biti isključen sve dok se ne završi proces aktivacije. Morate slijediti upute u PCM-u da biste dovršili aktivaciju.

5.5 Cijene/uslovi plaćanja: Cijene i uslovi plaćanja opisani su u

trgovini Porsche Connect Store.

6. Porsche Dynamic Light System Plus

6.1 Opis: FoD pojedinačna usluga "Porsche Dynamic Light System Plus" podešava svjetlosni domet različitim situacijama, npr. svjetlo u gradu / izvan grada / na autoputu.

6.2 Preduslovi: aktivan ugovor za pojedinačnu uslugu funkcije na zahtjev „Porsche Dynamic Light System Plus”, bilo kao (i) vremenski neograničenu uslugu ili (ii) uslugu s mjesečnim trajanjem (dostupno samo za vozila od modelske godine 2021.).

6.3 Period korištenja: pojedinačna usluga funkcije na zahtjev

„Porsche Dynamic Light System Plus” može se ugovoriti kao

(i) vremenski neograničena pojedinačna usluga funkcije na zahtjev, xxxx xx na xxx xxxxx dostupna PSM kupcu tokom cijelog perioda korištenja vozilom, ili (ii) usluga s mjesečnim trajanjem (dostupno samo za vozila od modelske godine 2021.), koja se automatski produžava svaki mjesec sve dok glavni korisnik ne raskine ugovor uz otkazni rok od 2 sedmice do kraja kalendarskog mjeseca.

6.4 Aktivacija: Nakon rezervacije FoD pojedinačne usluge "Porsche Dynamic Light System Plus" u prodavnici Porsche Connect, potrebna je početna aktivacija funkcije u vozilu; za ovu svrhu se vozilo xxxx povezati s mobilnom mrežom putem integrirane eSIM kartice i način zaštite podataka xxxx biti isključen sve do završetka procesa aktivacije. Za završetak aktivacije morate slijediti upute u PCM-u.

6.5 Cijene/uslovi plaćanja: Cijene i uslovi plaćanja su opisani u

prodavnici Porsche Connect.

7. Ažuriranja

Pružamo vam (i) FoD individualnu uslugu, na koju se možete pretplatiti mjesečno, tokom cijelog perioda korištenja ili (ii) FoD individualnu uslugu koja važi kao FoD individualna usluga bez vremenskog ograničenja, najmanje tokom zakonom predviđenog vremenskog perioda ažuriranja odgovarajuće FoD individualne usluge u mjeri propisanoj zakonom, osim ako se s vama ne postigne drugačiji dogovor u skladu sa zakonskim zahtjevima.

8. Pravo na Odustanak Klijenta

Ukoliko je Klijent potrošač u skladu sa Članom 1. stav 3. Zakona o zaštiti potrošača Bosne i Hercegovine (“CPA”), on/ona ima pravo da odustane of ugovora u roku od 15 xxxx od xxxx zaključenja ugovora. Klijent, u skladu sa članom 1. stav 3. CPA znači bilo koje fizičko lice koje kupi, stekne ili koristi proizvode ili usluge za vlastite potrebe i za potrebe kućanstva. U daljem tekstu, termin “ugovor” će značiti kupovinu jedne od FoD Jedinstvenih Usluga. U nastavku, Xxxxxxxx se daju uputstva o njegovom pravu na odustanak:

Instrukcije za odustanak

Pravo na odustanak

Imate pravo da odustanete od ovog ugovora u roku od 15 xxxx bez

navođenja bilo kakvog razloga.

Period za odustanak će proteći nakon 15 xxxx od xxxx xxxx vam je FoD Jedinstvena Usluga učinjena dostupnom za korištenje (xxx aktivacije), tj. od xxxx zaključenja ugovora.

Da biste iskoristili svoje pravo na odustanak, morate nas obavijestiti (Contact Porsche - c/o Porsche Sales & Marketplace GmbH - P.O. Box 41 42, 73744 Ostfildern, Njemačka, broj telefona: 0000 000 00, email adresa: xxxxxxxxxxxxx@xx.xxxxxxx.xxx) o vašoj odluci o odustanku od ovog ugovora putem nedvosmislene izjave (npr. pismom poslanim putem pošte ili e-mail). Možete koristiti priloženi formular za odustanak, ali to nije obavezno.

Kako biste ispoštovali rok za odustanak, dovoljno je da pošaljete svoje saopćenje o korištenju prava na odustanak prije isteka vremena za odustanak.

Posljedice odustanka

Ukoliko odustanete od ovog ugovora, izvršit ćemo povrat svih naknada koje smo od vas primili, uključujući i troškove dostave (osim dodatnih troškova koji su xxxxxxx xxx rezultat vašeg izbora načina dostave koji odstupa od najjeftinijeg načina standardne dostave koji nudimo), bez odlaganja, a u svakom slučaju ne kasnije od 15 xxxx od xxxx xxxx ste nas informisali o vašoj odluci da odustajete od ugovora. Povrat naknade ćemo izvršiti na isti način koji je korišten prilikom inicijalne transakcije, osim ukoliko ste izričito drugačije ugovorili; u svakom slučaju, za vas neće nastati nikakve naknade uslijed takvog povrata. Ukoliko ste zahtijevali otpočinjanje pružanja usluga tokom perioda odustanka, platit ćete nam iznos koji je proporcionalan onome što je pruženo do momenta kada ste nam saopćili svoj odustanak od ugovora, u odnosu na izmirenje cjelokupne naknade za ugovor.

Primjerak forme za odustanak

(Ispunite i pošaljite ovaj formular samo ukoliko želite da odustanete

od ugovora)

– Za Contact Porsche - c/o Porsche Sales & Marketplace GmbH

- P.O. Box 41 42, 73744 Ostfildern, Njemačka, email adresa: xxxxxxxxxxxxx@xx.xxxxxxx.xxx

– Ja/Mi (*) ovim putem dajem/o obavještenje da Ja/Mi (*) odustajem/o od svog/našeg (*) ugovora za prodaju slijedećih dobara uključujući FoD Jedinstvene Usluge (*)/ pružanje slijedećih usluga (*),

– Naručenih xxxx (*)/ primljenih xxxx (*),

– Ime klijenta,

– Adresa klijenta,

– Potpis klijenta (samo ukoliko se ovo dostavlja papirnim putem),

– Datum

(*) Izbrisati xxxx xx primjenjivo

Porsche Sales & Marketplace GmbH

Uslovi korištenja

za Porsche Connect Uslugu „Porsche Connect Care“

(u daljem tekstu Uslovi Korištenja Porsche Connect Care)

Porsche Sales & Marketplace GmbH (ranije Porsche Connect GmbH), Xxxxxxxxxxxx 0, 00000 Xxxxxxxx, Xxxxxxxx, PDV broj 131905001339 (u daljem tekstu Porsche Sales & Marketplace, PSM ili Mi) putem xxx.xxxxxxx.xxx upravlja (1) My Porsche Por- talom i (2) raznim mrežnim tržišnim funkcionalnostima (u daljem tesktu Tržište) radi (i) prodaje Porsche vozila, dijelova, opreme i drugih proizvoda bilo povezanih sa vozilima ili neovisnih od njih i (ii) pružanja usluga povezanih sa vozilima ili neovisnih od njih. Na tr- žištu, PSM također ima Porsche Connect Trgovinu. Za korištenje Tržišta, uključujući i Porsche Connect Trgovine, Odredbe i Uslovi za korištenje My Porsche Portala i Porsche Mrežnih Tržišnih Funkcio- nalnosti (uključujući i Porsche Connect Trgovinu) kao i za prodaju Porsche Connect Usluga i Porsche Sales & Marketplace Proizvoda (u daljem tekstu Uslovi) se primjenjuju. Trenutno važeću verziju Uslova možete pronaći, skinuti i isprintati u bilo koje vrijeme na xxxxx://xxxxxxx-xxxxx.xxxxxxx.xxx/xx/xx/x/xxxxxxxxxxxxxxxxxx.

U Porsche Connect Trgovini, korisnik također može kupiti "Porsche Connect Care". Ovi Uslovi Korištenja Porsche Connect Care će biti primjenjivi na korištenje Porsche Connect Care, te će se primjen- jivati na narudžbu, korištenje i/ili obnavljanje Porsche Connect Care. Ovi Uslovi Korištenja Porsche Connect Care se primjenjuju pored Uslova. U slučaju da xx xxxx koja odredba Uslova u suprotnosti sa ovim Uslovima Korištenja Porsche Connect Care, odredbe Uslova Korištenja Porsche Connect Care će biti mjerodavne.

Svi termini definisani u Uslovima će imati isto značenje u ovim Uslo- vima Korištenja Porsche Connect Care. Ovo će se naročito odnositi na slijedeće termine:

– Klijent: definisano u članu 1.3 Uslova;

– Primarni i Xxxxxxxxxx Xxxxxxxx: definisano u članu 3.2 Uslova;

– Porsche Connect Trgovina i Porsche Connect Usluge: defini-

sano u članu 3.1.1 Uslova.

"Porsche Connect Care"

Porsche Connect Care (u daljem tekstu Servisni Paket) je dostu-

pan za slijedeće modele vozila:

– Taycan

– Cayenne (od godine modela 2022)

– 911 (od godine modela 2022)

– Panamera (od godine modela 2022)

Međutim, Taycan modeli vozila iz 2020. godine, zahtijevaju besplatno ažuriranje softwera u ovlaštenoj Porsche radionici kako bi bila omogućena kupovina Servisnog Paketa "Porsche Connect Care" (pojedinačne usluge Servisnog Paketa možda neće biti do- stupne uprkos ažuriranju softwera). Možete identificirati Taycan mo- dele vozila iz 2020. godine po slovu L na 10-toj poziciji identifikaci- onog broja vozila (VIN). Za dodatne informacije o ažuriranju soft- wera, molimo da kontaktirate svoj Porsche Centar.

Servisni Paket je dostupan u samo određenim državama, i ovisi o mrežnoj dostupnosti. Možete pronaći trenutnu geografsku dostup-

nost Servisnog Paketa u Porsche Connect Trgovini na xxxxx://xxx- xxxx-xxxxx.xxxxxxx.xxx/xx/xx. Tu također možete pronaći geo- grafsku dostupnost različitih funkcija Servisnog Paketa u slijedećim odredbama ovih Uslova Korištenja Porsche Connect Care.

Rok važenja: 10 xxxxxx

Besplatni Servisni Paket: Servisni Paket može biti preuzet bez naknade za nova vozila koja se mogu priključiti na Connect, uključu- jući nova vozila koja se mogu priključiti na Connect koja su već kupljena.

Konektivnost: Konektivnost xxxx xx potrebna za pružanje Servis- nog Paketa se uspostavja putem ugrađene SIM kartice. Konektiv- xxxx xx integralni dio Servisnog Paketa i ne naplaćuje se odvojeno.

Porsche Connect Care uključuje razne funkcije (u daljem tekstu

Xxxxxx), koje su opisane xxxx:

1. Poziv u slučaju kvara

Nakon pokretanja, Usluga “Poziv u slučaju kvara” uspostavlja gla- sovnu i podatkovnu konekciju sa servisnim centrom povezanim sa vozilom i servisnom centru prenosi lokaciju vozila i sve relevantne podatke o vozilu. Možete lično razgovarati sa uposlenikom servis- nog centra o ovim informacijama o vozilu.

Usluga "Poziv u slučaju kvara" je neovisna od EU eCall. U slučaju nužde, EU eCall xxxx biti korišten u vašem vozilu radi kontaktiranja nadležnog hitnog pozivnog centra ili se predmetni hitni poziv auto- matski pokreće putem EU eCall, ovisno o slučaju.

1.1 Detaljan opis Usluge

1.1.1 Možete pokrenuti Uslugu bilo putem Porsche Uprave za Komunikaciju vozila koje se može priključiti na Connect (u daljem tekstu PCM) ili putem Porsche Connect Aplika- cije. Stoga, Uslugu može pokrenuti bilo koji Primarni ili Sekundarni Korisnik, kao i bilo koje lice koje ima pristup unutrašnjosti vozila. Nakon pokretanja Usluge, automat- ski se uspostavlja glasovna i podatkovna konekcija sa servisnim centrom povezanim sa vozilom. Podaci koji se dostavljaju sa vozila do servisnog centra mogu uključivati podatke kao što su identifikacioni broj vozila (VIN), model vozila, xxxxxx proizvodnje i dodatna oprema, lokaciju vozila, da li se dogodila nesreća, nivo goriva, nivo pritiska u gumama, preostali domet sa do- stupnim gorivom, status vozila i poruke koje su javljaju u vezi sa greškama (u daljem tekstu Podaci o Vozilu). Ukoliko bude potrebe, uposlenik servisnog centra će Vas pitati za vaš identifikacioni broj vozila, kako bi se mogli povući Podaci o Vozilu.

1.1.2 Tokom glasovne konekcije, uposlenik servisnog centra

će Vas pitati pitanja kako bi dalje procijenio situaciju sa

Xxxxx kvarom. U ovisnosti od situacije sa kvarom, ser- visni centar Vam može ponuditi različite opcije za po- moć, kako slijedi:

1.) Uposlenik Servisnog Centra Vam može dati savjet kako da postupite (kao npr. “Molimo dodajte ulje na najbližoj pumpi”); i/ili

2.) Ukoliko je dostupno rješavanja problema putem daljinskog popravljanja (Over The Air), uposlenik servisnog centra može pokrenuti takvo rješavanje problema. Uposlenik servisnog centra provodi analizu greške i/ili rješenja zajedno sa Xxxx i in- formiše Vas o postupku i trajanju. Ovisno o mjeri dostupnosti rješavanja problema putem daljinskog popravljanja, preduslovi i/ili ograničenja korištenja mogu postojati, kao što su: motor je ugašen, vo- xxxx xx u mirovanju, imobilizator je aktivan, prozori su zatvoreni, nije aktivno punjenje. Također je mo- guće da funkcionalnost Poziv u slučaju kvara i/ili hitni poziv ne postoji ili bude ograničen tokom rje- šavanja problema putem daljinskog popravljanja. Prije otpočinjanja sa rješavanjem problema putem daljinskog popravljanja, uposlenik servisnog cen- tra će Vas obavijestiti o svim primjenjivim pre- duslovima i/ili ograničenjima korištenja, koje mo- rate potvrditi. Ovo predstavlja samo pokušaj po- pravke problema, te xxxxx koraci mogu biti ne- ophodni; i/ili

3.) Uposlenik servisnog centra može zatražiti eksternu podršku, kao što je: asistencija u slučaju kvara ili šlepanje nefunkcionalnog vozila. Vaš poziv neće biti proslijeđen ostalim pružaocima usluga. Ukoliko Vaše vozilo xxxxx xxxxxxxx, servisni cen- tar može dostaviti Podatke o vozilu Porsche Cen- tru, nakon dobijanja Vaše prethodne saglasnosti.

1.1.3 Sve usluge koje budu pružene xx xxxxxx Porsche As- sistance (koji nije dijelom Porsche Connect Care) nakon Poziva u slučaju kvara, zahtijevaju odvojen ugovor (dalje informacije o Porsche Assistance i naročito o pokrivenim servisnim komponentama mogu biti pronađene u Vašem Porsche Centru ili ih možete zatražiti od Vašeg As- sistance pružaoca usluga "AXA Assistance Deutschland GmbH/Inter Partner Assistance SA") što može generirati dodatne troškove. Servisni centar može utvrditi Porsche Assistance status Vašeg vozila.

1.1.4 Ukoliko imate pristup ili koristite proizvode ili usluge trećih lica, ugovorni uslovi primjenjivi na ove proizvode ili usluge će se primjenjivati. PSM nije odgovoran za bilo koji pristup ili korištenje ovih proizvoda ili usluga.

1.1.5 Molimo da imate u vidu da pokretanje Usluge na Vašem mobilnom uređaju putem Porsche Connect Aplikacije može, u ovisnosti od uslova ugovora za Vaš mobilni uređaj koji ste zaključili sa telekomunikacijskim pružao- cem usluga kao trećim licem, rezultirati dodatnim troš- kovima.

1.2 Ograničenja korištenja i sistemska ograničenja

1.2.1 Usluga se pruža putem telematskog uređaja instaliranog u vozilu, koje prima GPS satelitske signale i komunicira sa servisnim centrom putem bežičnih komunikacijskih sistema i mreža za komunikaciju. Uslijed prirode tehno- logije koja se koristi za funkcije Usluge i xxxx xx sadržana u telematskom uređaju, funkcionalnosti Usluge (ili dije- lova Usluge) mogu biti, s vremena na vrijeme, nedo- stupne u svim dijelovima Ugovornog područja Poziva u

slučaju kvara, u skladu sa članom 1.3 ovih Uslova Koriš- tenja Porsche Connect Care i/ili na njih mogu imati ne- gativan utjecaj fizičke okolnosti, uključujući, bez ograni- čavanja, uklanjanje ili manipulacija sa telematskim uređa- jem ili njegovom antenom, elektromagnetizam, činjenica da se vozilo nalazi u garaži, ispod nadvožnjaka ili na dru- goj lokaciji gdje su GPS ili mreže bežične komunikacije nedostupne, atmosferski uslovi i drugi negativni uzroci koji su van naše kontrole (npr. xxxxxx xx GPS ili komuni- kacionim mrežama). Naročito, rad telematskog uređaja i, stoga, pružanje funkcija Usluge u skladu sa ovim Uslo- vima Korištenja Porsche Connect Care ovisi o činjenici da xx xx GPS mreže i bežične i fiksne komunikacijske mreže, putem kojih radi telematski uređaj, operativne. Stoga, neće sve funkcije Xxxxxx biti dostupne tokom svog vremena i na bilo kojoj lokaciji, i ne može xx xxxxx- tovati da će sve funkcije Usluge moći biti korištene u bilo koje vrijeme i na bilo kojem mjestu.

1.2.2 Usluga ne uključuje osiguranje vozila ili drugo osiguranje. Molimo da imate u vidu da za Vas može postojati zakon- ska obaveza da imate osiguranje; nadalje, Xxxx xx obaveza da osigurate daljnju pokrivenost osiguranjem, u mjeri u kojoj to smatrate razumnim. Naknade koje plaćate za Uslugu nisu povezane sa vrijednosti Vašeg xx- xxxx ili bilo koje imovine u vozilu, ili vrijednosti povreda ili štete koju pretrpite Vi ili xxxxx xxxx.

1.2.3 U slučaju rješavanja problema putem daljinskog po- pravljanja (vidjeti tačku broj 2.) odjeljka 1.1.2 ovih Uslova korištenja Porsche Connect Care), uposlenik servisnog centra će izvršiti provjeru identiteta pozivaoca unaprijed.

1.3 Ugovorna teritorija

Porsche Sales & Marketplace Vam pruža Uslugu u skladu sa ovim Uslovima korištenja Porsche Connect Care u slijedećim geografskim područjima (u daljem tekstu Ugovorna po- dručja Poziva u slučaju kvara):

Andora, Austrija, Belgija, Bosna i Hercegovina, Bugarska, Ka- nada, Kina (sa ograničenom funkcionalnošću vjerovatno do jula 2021.), Hrvatska, Češka Republika, Danska, Estonija, Fin- ska, Francuska, Njemačka, Velika Britanija, Grčka, Mađarska, Irska, Italija, Japan, Latvija, Lihtenštajn, Litvanija, Luksemburg, Malta, Monako, Nizozemska, Norveška, Poljska, Portugal, Ru- munija, Slovačka Republika, Slovenija, Španija, Švedska, Švi- carska, SAD, Australija, Hong Kong, Malezija, Meksiko, Novi Zeland, Singapur, Južna Koreja i Tajvan.

2. Smart Usluga

Usluga "Smart Usluga" Vas putem Vašeg PCM ili My Porsche Portala informiše putem poruka i statusnih poruka o individualnim potre- bama održavanja i popravki za odabrane komponente vozila. Riječ je o predviđanju, posebno u područjima šasije, pogona i baterija, zasnovanom na tekućoj analizi podataka o vašem vozilu. Trudimo se da to predviđanje (i) učinimo preciznijim tokom vremena, po- sebno optimiziranjem modela predviđanja i/ili sastava korištenih po- dataka o vozilu i/ili (ii) proširimo obim pokrivenih zahtjeva za odr- žavanje ili popravke i/ili (iii) da ga proširimo na druge komponente vozila. Odgovarajući podaci o vozilu se automatski prosljeđuju Porscheovim sistemima i vaš Porsche centar može pozvati te po- xxxxx ako je potrebno. Vaš Porsche Centar Vas može proaktivno kontaktirati na osnovu Podataka o Vozilu putem xxxxxx xxxx ste oda- brali.

2.1 Ograničenja korištenja i sistemska ograničenja

Funkcionalnost Usluge postoji samo u vezi sa originalnim dije- lovima Porsche vozila.

2.2 Ugovorna teritorija

Porsche Sales & Marketplace Vam pruža Uslugu u skladu sa ovim Uslovima korištenja Porsche Connect Care u slijedećim geografskim područjima (u daljem tekstu Ugovorno po- dručje Smart Usluge):

Andora, Austrija, Belgija, Bosna i Hercegovina, Bugarska, Ka- nada, Kina, Kipar, Hrvatska, Češka Republika, Danska, Esto- nija, Finska, Francuska, Njemačka, Velika Britanija, Grčka, Mađarska, Irska, Island, Italija, Japan, Latvija, Lihtenštajn, Lit- vanija, Luksemburg, Malta, Monako, Nizozemska, Norveška, Poljska, Portugal, Rumunija, Slovačka Republika, Slovenija, Španija, Švedska, Švicarska, SAD, Australija, Hong Kong, Ma- lezija, Meksiko, Novi Zeland, Singapur, Južna Koreja i Tajvan.

3. Dobro xx xxxxx – Priručnik za vozače

Dobro xx xxxxx – Priručnik za vozače pruža vam digitalnu ver- ziju priručnika za vozače za vaše vozilo u usluzi Porsche Communication Management (PCM). Pored štampanog Priruč- nika za vozače uključenog uz vozilo, usluga pruža dodatne funkcije opisane u odjeljku 3.1.

3.1 Detaljan opis usluge

3.1.1 Usluga vam pruža sadržaj Priručnika za vozače u tekstu- alnom i vizualnom obliku (npr. slike, interaktivne grafike) u PCM-u.

3.1.2 Sve buduće promjene sadržaja Priručnika za vozače mogu se preuzeti i ažurirati.

3.1.3 Usluga također pruža proaktivne reference na Priručnik za vozače na osnovu upozorenja i informativnih poruka vozila. Ovo vam pruža detaljnije informacije o porukama o greškama.

3.1.4 Usluga dopušta i istovremenu upotrebu Priručnika za vozače koja ne ovisi od uređaja. To znači da se stranice zabilježene i odabrane kao favoriti u vozilu, kao i nedavno posjećene, prikazuju na digitalnim izlaznim kanalima kompanije Porsche AG, ovisno o državi (pod pretpostav- kom da je vozilo dostupno na mreži, kao i da je pri- javljeno u izlazne kanale).

3.1.5 Pored toga, usluga “Dobro xx xxxxx – Priručnik za vozače” također se mogu dohvatiti pomoću funkcije Glasovni pi- lot.

3.2 Ograničenja korištenja i sistemska ograničenja

Xxxxxxx Xxxxxxxxxx za vozače opisan u odjeljku 3.1.1 je također dostupan izvan mreže u PCM-u i aplikaciji My Porsche (potrebno preuzimanje). Za sve druge funkcije potrebna je po- datkovna veza. Prikaz sadržaja Priručnika za vozače u obliku dodatnih animacija je dio usluge Dobro xx xxxxx - Priručnik za vozače plus, xxxx xx dio paketa usluga Porsche Connect koji se može zasebno rezervisati.

3.3 Područje ugovora

Porsche Sales & Marketplace vam pruža uslugu u skladu s ovim uslovima korištenja u sljedećim geografskim područjima (dalje u tekstu područje ugovora):

Albanija, Andora, Austrija, Belgija, Bosna i Hercegovina, Bugarska, Češka, Danska, Estonija, Finska, Francuska, Gibral- tar, Grčka, Hrvatska, Irska, Island, Italija, Japan, Kanada, Kina, Kipar, Latvija, Lihtenštajn, Litvanija, Luksemburg, Mađarska, Malta, Monako, Nizozemska, Njemačka, Norveška, Poljska, Portugal, Rumunija, Rusija, Sjedinjene Države, Slovačka, Slo- venija, Španija, Švedska, Švicarska, Velika Britanija, Australija, Hong Kong, Južna Koreja, Malezija, Meksiko, Novi Zeland, Sin- gapur i Tajvan.

4. Ažuriranja softvera na mreži

Ažuriranje softvera na mreži se instalira u vaše vozilo pomoću be- žične tehnologije, bez potrebe za posjetom radionici. Xxxxxx se ažu- riranja preuzimaju u pozadini, nakon čega ih možete instalirati u bilo koje vrijeme, na primjer nakon parkiranja vozila preko noći.

4.1 Detaljan opis usluge

Redovnim provođenjem ažuriranja vozilo će biti opremljeno najnovi- jom verzijom softvera, a ažuriranja se provode na sličan xxxxx xxx i već poznati procesi ažuriranja na drugim medijima/uređajima. Ako je za vaše vozilo dostupno ažuriranje, ono će se preuzeti u pozadini. Kada se preuzimanje uspješno završi, bit će vam ponuđeno da in- stalirate to ažuriranje u sistem PCM vašeg vozila. Da biste pokrenuli instalaciju, morate provesti navedene korake u sistemu PCM (npr. parkirati vozilo, uključiti parkirnu kočnicu, itd.). Vozilo se ne može koristiti dok je ažuriranje u toku. Nakon uspješnog ažuriranja primit ćete poruku u sistemu PCM.

4.2 Ograničenja korištenja i sistemska ograničenja

Funkcije opisane pod 4.1. dostupne su vam u sistemu PCM u svakom trenutku, pod uslovom da se vaše vozilo može povezati odnosno da ima pouzdanu vezu mobilnog telefona. Instaliranje ažu- riranja softvera na mreži ne može funkcionirati ako se vaše vozilo nalazi u privatnom načinu rada. Ostali preduslovi (npr. sigurno parkiranje vozila ili vozilo nije na stanici za e-punjenje) su specifični za ažuriranje i prikazuju vam se u sistemu PCM prije svake instala- cije.

5. Ažuriranja

Tokom perioda pružanja paketa usluga, koji odgovara trajanju ugovora za paket usluga, stavit ćemo vam na raspolaganje ažu- riranja barem u obimu propisanom zakonom, osim ako se s vama ne sklopi drugačiji dogovor u skladu sa zakonskim zahtjevima.

6. Korištenje Podataka

U vezi sa kupovinom Servisnog Paketa, određeni podaci – potenci- jalno i lični podaci – mogu biti prikupljani radi pružanja date Usluge. Ovisno o Usluzi, može biti neophodno, na primjer, za pružanje te usluge prikupiti i obrađivati podatke o komponentama (npr. 12V ba- teriji, oštricama brisača) i analizirati te podatke.

Porsche Sales & Marketplace može koristiti te podatke – potenci- jalno u anonimnom obliku – za (i) usluge upravljanja i poboljšanja kvalitete i sigurnosti Servisnog Paketa i/ili PSM Proizvoda (uključu- jući Porsche vozila), i (ii) za druge komercijalne svrhe. Korištenje određenih podataka za svrhe upravljanja i poboljšanja kvalitete i si- gurnosti Servisnog Paketa i/ili PSM Proizvoda (uključujući Porsche vozila) može biti aktivirano i deaktivirano korištenjem odgovarajućih funkcionalnosti u Porsche vozilu i/ili putem My Porsche Portala.

Za xxxx navedene svrhe, ti podaci također mogu biti preneseni xx xxxxx Porsche pravna lica ili xxxxx xxxx xxxx xx angažovani xx xxxxxx Porsche Sales & Marketplace ili drugih Porsche pravnih lica u ovom kontekstu i – u mjeri u kojoj su podaci anonimni – na ostala xxxxx xxxx.

Korištenje tih podataka će biti u skladu sa primjenjivim zakonima o zaštiti podataka. U mjeri u kojoj je nephodno po zakonu, Porsche Sales & Marketplace će pribaviti potrebna odobrenja. Dalje informa- cije mogu biti pronađene u informacijama o zaštiti podataka i pri- vatnosti na xxxxx://xxxxxxx-xxxxx.xxxxxxx.xxx/xx/xx/x/xxxxxxx.

7. Pravo Klijenta na Odustanak

Ukoliko je Klijent potrošač u skladu sa članom 1. stav 3. Zakona o zaštiti ličnih podataka Bosne i Hercegovine (“CPA”), on/ona ima

o vašoj odluci da odustajete od ugovora. Povrat naknade ćemo izvršiti na isti način koji je korišten prilikom inicijalne transakcije, osim ukoliko ste izričito drugačije ugovorili; u svakom slučaju, za vas neće nastati nikakve naknade uslijed takvog povrata. Ukoliko ste zahtijevali otpočinjanje pružanja usluga tokom perioda odustanka, platit ćete nam iznos koji je proporcionalan onome što je pruženo do momenta kada ste nam saopćili svoj odustanak od ugovora, u odnosu na izmirenje cjelokupne naknade za ugovor.

pravo da odustane od ugovora u roku od 15 xxxx od xxxx za- ključenja ugovora u slučaju zaključenja ugovora. Potrošač u skladu sa članom 1. stav 3. CPA znači bilo koje fizičko lice koje kupi, stekne ili koristi usluge za vlastite potrebe i za potrebe kućanstva. U daljem tekstu, termin “ugovor” znači kupovinu Servisnog Paketa "Porsche Connect Care". U nastavku, Xxxxxxxx se daju instrukcije o njegovom/njenom pravu na odustanak:

Instrukcije za odustanak

Pravo na odustanak

Imate pravo da odustanete od ovog ugovora u roku od 15 xxxx bez navođenja bilo kakvog razloga.

Period za odustanak će proteći nakon 15 xxxx od xxxx xxxx Xxx je Servisni Paket učinjenim dostupnim za korištenje (xxx aktivacije), tj. od xxxx zaključenja ugovora.

Da biste iskoristili svoje pravo na odustanak, morate nas obavijestiti (Contact Porsche- c/o Porsche Sales & Market- place GmbH - P.O. Box 41 42, 73744 Ostfildern, Njemačka, broj telefona: 0000 000 00, email adresa: smartmobi- xxxx@xx.xxxxxxx.xxx) o vašoj odluci o odustanku od ovog ugovora putem nedvosmislene izjave (npr. pismom poslanim putem pošte ili e-mail). Možete koristiti priloženi formular za odustanak, ali to nije obavezno. Kako biste ispoštovali rok za odustanak, dovoljno je da pošaljete svoje saopćenje o koriš- tenju prava na odustanak prije isteka vremena za odustanak.

Posljedice odustanka

Ukoliko odustanete od ovog ugovora, izvršit ćemo povrat svih naknada koje smo od vas primili, uključujući i troškove dostave (osim dodatnih troškova koji su xxxxxxx xxx rezultat vašeg izbora načina dostave koji odstupa od najjeftinijeg načina xxxx- dardne dostave koji nudimo), bez odlaganja, a u svakom slučaju ne kasnije od 15 xxxx od xxxx xxxx ste nas informisali

Primjerak forme za odustanak

(ispunite i pošaljite ovaj formular samo ukoliko želite da

odustanete od ugovora)

– Za Contact Porsche - c/o Porsche Sales & Marketplace GmbH - P.O. Box 41 42, 73744 Ostfildern, Njemačka, email adresa: xxxxxxxxxxxxx@xx.xxxxxxx.xxx

– Ja/Mi (*) ovim putem dajem/o obavještenje da Ja/Mi (*) odustajem/o od svog/našeg (*) ugovora za prodaju sli- jedećih dobara (*)/ pružanje slijedećih usluga (*),

– Naručenih xxxx (*)/ primljenih xxxx (*),

– Ime klijenta,

– Adresa klijenta,

– Potpis klijenta (samo ukoliko se ovo dostavlja papirnim putem),

– Datum

(*) Izbrisati xxxx xx primjenjivo

Porsche Sales & Marketplace GmbH

Terms of Use

for the Porsche Connect Service “Navigation & Infotainment Package”

(hereafter referred to as TU)

These Terms of Use govern the use of the Porsche Connect “Navigation & Infotainment Package”. These Terms of Use apply in addition to the Terms and Conditions for My Porsche Portal, the Porsche Connect Store and the Porsche Connect Services as well as Porsche Products (T&C). Insofar a provision of the T&C conflicts with these Terms of Use, the Terms of Use shall prevail.

“Navigation & Infotainment Package”

The “Navigation & Infotainment Package” includes - dependent on the equipment of your vehicle and the geographic availability - 18 package of services components described hereafter or less. The current geographic availability can be found in the Porsche Connect Store at xxxxx://xxxxxxx-xxxxx.xxxxxxx.xxx/xx/xx/.

Term: 1 year

Inclusive term: In case of the purchase of a new Connect-able vehicle including the option “Connect Plus” or the purchase of a 718 model from May 2018 onwards including the option “Navigation incl. Porsche Connect”, the “Navigation & Infotainment Package” can be booked free of charge for a term of 2 years.

Additional requirement of use for all service package components: The Porsche Communication Management of a Connect-able vehicle (hereinafter PCM) has to be connected to the internet. To the extent such internet connection is established using the PCM’s integrated SIM-card, the use of such internet connection for this package of services (excluding the service package component “Radio Plus”) is included in the price of this package of services. To the extent such internet connection is not established using the PCM’s integrated SIM-card (i.e. because the vehicle is not equipped with an integrated SIM-card or because the internet connection using the PCM’s integrated SIM-card is not available in every country), a separate contract with a mobile services provider on an internet data plan is required, which may accrue additional costs, including roaming costs for using the service abroad. Either a SIM-card with a respective internet data plan may be plugged into the SIM-card reader of the PCM, or a connection with a mobile phone with respective internet data plan can be established. If you connect the PCM with your mobile phone, please make sure that this is permitted by your internet data plan. The availability and speed of the service package components are subject to the availability and speed of the internet connection.

For models featuring Porsche Connect except the new Cayenne (MY 2018), the new Macan (MY 2018) and the new 911 (MY 2019) (more details on this model see below) the following applies:

1. Real Time Traffic Information

Services: The navigation system of the PCM is using current GPS data and data on volume of traffic to optimize the route to the entered destination by the minute. The volume of traffic

will additionally be highlighted in colours in the displayed map: going from green for low traffic, to yellow for slow moving traffic, to red for traffic jams.

2. Online Map Update

Services: The maps of the PCM navigation system can be updated via the internet. The PCM will display available updates.

3. Satellite Map

Services: The PCM navigation system can display the map in satellite view. By a buffering of loaded map data of the current surroundings of the vehicle the display of the satellite view will be kept even if the internet connection is temporarily interrupted. Vehicles up to model year 2019 may need an update in order to be able to use the service. For more information, please contact your Porsche partner.

4. Online Search

Services: With the "Online Search" service package component, you can find addresses or special destinations using a system-defined internet search engine. Partly, the search results include in addition further information like phone numbers, opening hours or ratings by other internet users.

5. Parking Information

Services: With the "Parking Information" service package component, you will be displayed the nearest available parking possibilities of integrated commercial parking facilities and car parks (including parking fees and opening hours), reported by the operators, in the surroundings of the vehicle or at the navigation destination of the PCM navigation system. The located parking possibility can be selected for the PCM navigation system as navigation destination.

6. Fuel Prices

Services: With the service package component "Fuel Prices", participating gas stations in the surrounding of the vehicle, on the route to or at the navigation destination of the PCM navigation system will be displayed suitable to the type of fuel of the respective Connect-able vehicle. The results list can be sorted by distance or most favourable price reported by the gas station operator or other users. Via free text search also a specific brand can be searched purposefully. Found gas stations can be selected as navigation destination of the PCM navigation system.

7. E-Charging

Services: With the service package component “E-Charging”, participating E-Charging stations in the surrounding of the vehicle, on the route to or at the navigation destination of the PCM navigation system will be displayed. The results list can be sorted by distance or most favourable price reported by the E-charging operator or other users. Via free text search also stations of a particular power supplier can be searched purposefully. Found E-Charing stations can be selected as navigation destination on the PCM navigation system. In order to ensure the necessary data validity in our E-Charging directory and/or the reliability of the charging process at the respective E-Charging, charging data is collected anonymously and used for appropriate corrections and/or additions to the E-Charging directory.

8. News

8.1 Services: News services that are available via the Internet using RSS feeds can be called up in the vehicle via PCM and read out using the voice function.

8.2 Restrictions of use: The service will be available during the ride fully, partly or only when the vehicle is stationary, depending on country-specific provisions.

9. Message Dictation

9.1 Services: With the service package component "Message Dictation" SMS messages can be drafted via voice entry in the PCM and incoming messages can be played back via the voice output of the Connect-able vehicle.

9.2 Restrictions of use: The SIM card inserted in the PCM or the mobile phone connected with the PCM requires a separately offered mobile service plan with a mobile service provider which allows sending and receiving SMS.

10. Flight Info (available until June 2021)

Services: With the service package component "Flight Info", detailed flight information will be displayed in the PCM. The flight information includes, for example, arrival and departure times, terminals, airlines and type of aircraft. Furthermore, the service will find major airports in the surroundings of the vehicle which can be selected as navigation destination of the PCM navigation system.

11. Train Info (available until June 2021)

Services: The service package component "Train Info" shows in the PCM timetables, departure times, train numbers as well as delays and train cancelations if these were reported.

12. Event Info (available until June 2021)

Services: With the service package component "Event Info", events in categories as theatre, cinema, opera, festival, arts, literature and others can be searched in the PCM. As far as we were provided with information concerning the relevant event, such will be displayed in a list sorted by distance, price, time or type of event. Identified events can be selected as navigation destination of the PCM navigation system.

13. Weather

Services: The service package component "Weather" displays the current weather situation and the forecast for the next hours and days in the form of an infographic in the PCM. The forecast includes temperature, number of hours of sunshine, probability of rain, wind speed and weather warnings.

14. Gracenote Online

Services: The service package component "Gracenote Online" displays information about the songs you play on the PCM.

For the new Cayenne (MY 2018), the new Macan (MY 2018) and the new 911 (MY 2019) the following service packages apply:

1. Finder

Services: With the service package component “Finder", you can find addresses or points-of-interest (e.g. charging stations, gas stations, restaurants, hotels and parking possibilities) using a system-defined internet search engine. Partly, the search results include in addition further information like phone numbers, opening hours, fuel prices, parking prices or ratings by other internet users. Also on My Porsche Portal and the Porsche My Porsche App, POIs can be searched, saved, managed and sent to the PCM.

2. Voice Pilot

2.1 Services: With the service package component "Voice Pilot", several functions of the PCM and of other service package components can be operated by voice control. Through online speech recognition, natural language can be supported. Additionally, SMS and E-Mail messages can be drafted via voice entry in the PCM and incoming messages can be played back via the voice output of the Connect-able vehicle. Furthermore, online media services can be controlled.

2.2 Restrictions of use: The speech recognition result will match the speech recognition request only for a portion of the requests and is limited to supported languages. For the service of drafting and playing SMS and E-Mail messages via the service “Voice Pilot”, the SIM card inserted in the PCM or the mobile phone connected with the PCM requires a separately offered mobile service plan with a mobile service provider which allows sending and receiving SMS. The service is only available with phones supporting the SIM access profile standard.

3. Navigation Plus

Services: With the service package component "Navigation Plus” the PCM’s on-board route calculation will be complemented by an online route calculation.

The navigation system of the PCM is using current GPS data and data on volume of traffic to optimize the route to the entered destination by the minute. The volume of traffic will additionally be highlighted in colours in the displayed map.

The maps of the PCM navigation system can be updated via the internet. The PCM will indicate available updates.

The PCM navigation system can display the map in satellite view. By a buffering of loaded map data of the current surroundings of the vehicle the display of the satellite view will be kept even if the internet connection is temporarily interrupted. The PCM navigation system can display street pictures of a selected destination where available.

4. Radio Plus

4.1 Services: The service package component "Radio Plus" will enable you to listen to available online streams of radio stations. When Radio Plus is enabled and the current FM or Digital Audio Broadcasting (DAB) radio station is no longer available, the PCM will switch seamlessly to the respective online stream of such radio station, if available. The service component also enables the PCM to display meta data about the songs you play.

such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

4.2 Restrictions of use: The data connection for this service package component requires (a) the purchase of the Porsche Connect Service “Data Package” (available separately in selected countries) or (b) inserting a SIM-card into the PCM or

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

– To Contact Porsche - c/o Porsche Sales & Marketplace GmbH

- P.O. Box 41 42, 73744 Ostfildern, Germany, e-mail address: xxxxxxxxxxxxx@xx.xxxxxxx.xxx:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

– Ordered on(*)/received on (*),

– Name of consumer(s),

– Address of the consumer(s),

– Signature of the consumer(s) (only if this form is notified on paper),

– Date

(*) Delete as appropriate

(c) a mobile phone connected with the PCM. For options (b) and (c) a separate contract with an internet data plan is required, which may accrue additional costs, including roaming costs for using the service abroad (see also above).

5. News

Services: News services that are available via the Internet using RSS feeds can be called up in the vehicle via PCM and read out using the voice function.

6. Weather

Services: The service package component "Weather" displays the current weather situation and the forecast for the next hours and days in the form of an infographic in the PCM. The forecast includes temperature, number of hours of sunshine, probability of rain, wind speed and weather warnings.

7. Risk Radar

Services: The service package component “Risk Radar” displays selected local traffic regulations in the form of traffic signs, e.g. speed limitations, in an infographic in the PCM.

It further displays available information on local hazards, e.g. aquaplaning risk, where available in the form of an infographic in the PCM.

Right of withdrawal for consumers

If you are a consumer according to Sec. 13 of the German Civil Code (BGB), you have a right of withdrawal for a period of 14 days in case of the conclusion of the contract. Consumer pursuant to Sec 13 of the German Civil Code (BGB) means every natural person who enters into a legal transaction for purposes that predominantly are outside his/her trade, business or profession. In the following, the Customer is instructed on his/her right of withdrawal:

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Contact Porsche - c/o Porsche Sales & Marketplace GmbH - P.O. Box 41 42, 73744 Ostfildern, Germany, phone number: 0000 000 00 , e-mail address: xxxxxxxxxxxxx@xx.xxxxxxx.xxx) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of

PORSCHE SALES & MARKETPLACE GmbH

Terms of Use

for the Porsche Connect Services "Porsche Connect" (hereafter referred to as ToU Porsche Connect)

Porsche Sales & Marketplace GmbH (formerly Porsche Smart Mobility GmbH), Xxxxxxxxxxxx 0, 00000 Xxxxxxxxx, Xxxxxxx, VAT no. DE815578978 (hereafter referred to as Porsche Sales & Marketplace, PSM or We) operates under xxx.xxxxxxx.xxx (1) the My Porsche Portal and (2) various online marketplace functionalities (hereafter referred to as Marketplace) for the (i) sale of Porsche vehicles, parts, equipment and other vehicle related and vehicle independent products and (ii) provision of vehicle related and vehicle independent services. On the Marketplace, PSM also operates the Porsche Connect Store. For the use of the Marketplace including the Porsche Connect Store, the Terms and Conditions for the use of My Porsche Portal and Porsche's Online Marketplace Functionalities (incl. the Porsche Connect Store) as well as the sale of Porsche Connect Services and Porsche Sales & Marketplace Products (hereafter referred to as T&C) apply. The current version of the T&C can be accessed, downloaded and printed at any time at xxxxx://xxxxxxx- xxxxx.xxxxxxx.xxx/xx/xx/x/xxxxxxxxxxxxxxxxxx.

In the Porsche Connect Store, the user may also book "Porsche Connect" (hereafter Service Package). These ToU Porsche Connect govern the use of Porsche Connect and apply to the order, use and/or renewal of Porsche Connect. These ToU My Posche Apply in addition to the T&C. Insofar as a provision of the T&C conflicts with these ToU Porsche Connect, the ToU Porsche Connect prevail.

Any terms defined in the T&C shall have the same meaning in these ToU Porsche Connect. This shall in particular apply to the following terms:

- Customer: defined in section 1.3 of the T&C;

- Porsche Connect Store and Porsche Connect Services: defined in section 3.1.1 of the T&C;

- PSM Customer: defined in section 3.1.2 of the T&C.

„Porsche Connect“

Porsche Connect is only available for the following vehicle models:

- Taycan

- 911 (from model year 2022)

- Cayenne (from model year 2022)

- Panamera (from model year 2022)

Note on Taycan:

The services offered vary depending on the model year and software update. For vehicles of the model year 2020 (you can identify the model year from the tenth digit of the vehicle identification number (VIN) with the letter L), the "Lock & Unlock" service and the "Horn & Indicator" services are not available. For the vehicles model year 2020 a software update in the workshop is required to use in particular the service Apple Podcasts (feature of Media Streaming service). Please contact your dealer for further information. Model year 2022 vehicles also require a software update in

the workshop, in particular to enable use of the Spotify service (media streaming service function). Contact your dealer for further information.

Porsche Connect includes – depending on the geographic availability – the services described in the following. The current geographic availability can be found in the Porsche Connect Store at xxxxx://xxxxxxx-xxxxx.xxxxxxx.xxx/xx/xx.

Term: from 1 month

Free-of-charge inclusive period: When buying a new Connect- able vehicle, Porsche Connect may be booked free-of-charge for 36 months.

Further requirements for the use of all services included in the Service Package: The Porsche Communication Management of a Connect-able vehicle (hereafter referred to as PCM) must have connectivity. If the connectivity is provided via the embedded SIM card of the PCM, the use of such connectivity for this Service Package is included in the price of the Service Package. If the connectivity is not provided via the embedded SIM card of the PCM (e.g. because connectivity via the embedded SIM card of the PCM is not available in all countries), connectivity may be established using a mobile phone with an appropriate mobile data plan. This requires a separate contract with a mobile service provider. Depending on the contract concluded with the mobile phone provider, this may result in additional costs, including roaming costs when the service is used abroad. If you connect the PCM via your mobile phone, please ensure that this is permitted according to your mobile plan. The availability and speed of the services included in the Service Package depends on the availability and speed of the data connection provided by your mobile service provider.

The following applies to models with Porsche Connect::

1. Finder

Description: With the service "Finder" you can search for points of interest (e.g. charging stations, petrol stations, restaurants, hotels, and parking spaces) via a system-defined online search engine in a pre-defined database. The search results may provide additional information such as telephone numbers, opening hours, fuel prices, parking fees, or ratings by other users. Points of interest may also be searched, stored, managed and forwarded to the PCM in My Porsche and in the My Posche App.

2. Voice Pilot

2.1 Description: With the service "Voice Pilot", various functions of the PCM and other services can be operated by voice command. The online voice recognition supports the natural language.

2.2 Restrictions of use: The recognition of the natural language is limited to the supported languages. The voice recognition does not always provide the desired results.

3. Navigation Plus

Description: With the "Navigation Plus" service, route calculation by the PCM in the vehicle is supplemented by online services.

The online route description "remembers" your habits and suggests routes and destinations

The PCM's navigation system uses current GPS and traffic data to optimize the route to the entered destination to the minute. In the map view, the roads are marked in color according to the traffic situation. The maps of the PCM navigation system are updated online.

The PCM navigation system can display the map in satellite view. By caching the loaded map data of the current vehicle environment, the satellite view will be maintained even if the connectivity is interrupted temporarily. The PCM navigation system can display street views of a selected destination, if available.

4. Charging Planner (Only available in: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Latvia, Netherlands, Poland, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom, USA, Canada, New Zealand, Australia, Malaysia, Mexico and Singapore)

4.1 Description: The service "Charging Planner" improves the travel route of the PCM navigation system based on the destination chosen, the remaining range, the driving profile, available real-time traffic information as well as available charging stations and their charging capacity to achieve the shortest total travel time possible (driving time and charging stops). Required charging stops are automatically included in the travel route.

4.2 Restrictions of use: This service does not always receive precise information and therefore the availability of the charging stations can be inaccurate.

5. Radio Plus

5.1 Description: With the service "Radio Plus", you can access the online channels of radio stations. When Radio Plus is activated and the reception of the radio sources FM or Digital Audio Broadcasting (DAB) is temporarily impaired, the PCM automatically switches to the corresponding online channel of that station (if available). Via the PCM, the service also displays metadata of all songs you play.

5.2 Restrictions of use: The online and hybrid radio functionalities are available in selected countries only.

6. News

6.1 Description: The service allows to call up the latest news by subscribing to RSS feeds directly in the PCM. With the Voice Pilot you can have the articles read to you. Via keyword search, the subscribed channels may be browsed for information on preferred topics or keywords.

6.2 Requirements: For a personalized use the customer can subscribe to feeds under his or her Porsche ID. In this case, these feeds, are available in the vehicle only.

7. Weather

7.1 Description: The service "Weather" displays the current weather situation and the forecast for the following hours and days for the current position, the activated destination as well

as any stored favorites. The forecast comprises for example temperature, number of hours of sunshine, probability of rain, wind speed and air quality. Reading aloud via Voice Pilot is possible, too.

7.2 Restrictions of use: The air quality is displayed in China only.

8. Risk Radar

Description: The service "Risk Radar" displays local hazards

e.g. risk of aquaplaning as infographic in the PCM.

9. Car Control

Services: You have the option to check the status of your vehicle remotely on the smartphone. The service comprises the display of the outer casing status (e.g. status of the doors), the display of service intervals or the mileage.

10. Trip Control

10.1 Services: You have the option to check the trip data of your vehicle remotely. This includes: Driving time, route, average speed and average consumption for all types of journey (short, recurring, long).

10.2 Restrictions of use: Accessible information is updated only after the ignition status has changed.

11. Horn & Indicator (available for the Taycan only from model year 2021)

11.1 Services: You have the option to briefly activate the horn or the indicators of your vehicle remotely. You receive a confirmation message or a push notification after the process.

11.2 Restrictions of use: This service is only available if the vehicle is stationary and the ignition and the hazard lights are switched off. Further restrictions may apply according to country-specific regulations.

12. Lock & Unlock (available for the Taycan only from model year 2021)

12.1 Services: You have the option to remotely lock and unlock the doors and the trunk of your vehicle. You receive a confirmation message or a push notification after the process.

12.2 Restrictions of use: This service is only available if the vehicle is stationary, the driver's door is closed, the ignition is switched off and the key is not inserted into the ignition lock. Further restrictions may apply according to country- specific regulations.

12.3 Note: Using the unlock function in your absence from the vehicle increases the risk of vehicle theft or theft of items placed in the vehicle. To prevent unauthorized use, a four- digit security code must be entered to use the unlock function. You will determine the security code when you register and set up Porsche Connect for the first time. The security code can be changed subsequently in the My Porsche Portal.

13. Car Finder

13.1 Services: You can have the location and position of your vehicle displayed remotely. The current position of the mobile end device used for this function is also displayed on a map. If no current position of the vehicle is available (e.g. because it is parked in an underground garage), the most recently

saved GPS position is used. By activating the privacy mode, you can deactivate the transfer of data.

13.2 Restrictions of use: This service is exclusively available when data transfer works failure-free. Other than that, the service is fully available during the journey and when the vehicle is stationary.

14. E-Control (only available for electric and hybrid vehicles)

14.1 Services: You can remotely check the status of your vehicle and start or stop the charging process as follows. You can check the connection status, the remaining charging time and the current electric range. The electric range is indicated by a circle on the map. You also have the option of optimising the charging process of the high-voltage battery of your vehicle for a certain departure time. You can set departure timers and receive a confirmation message or push notification when events occur (for example, charging interrupted) and when an activated E-Timer has expired.

14.2 Use restrictions: The range indicated by the circle on the map is only an estimated value. The values on the map do not reflect the actual route distances. Therefore, in reality, locations could be beyond the electric range even if they appear within the electric range circle. This service is available exclusively for electric and hybrid vehicles.

15. Climate (only available for electric and hybrid vehicles)

15.1 Services: You can remotely check the status of the heating and/or air conditioning system and activate or deactivate them as follows. Once the heating and/or air conditioning has been successfully activated or deactivated, you will receive a confirmation message or a push notification. You also have the option to remotely set the Climate Timer for remote heating and/or air conditioning. Once it is set, you will receive a confirmation message or a push notification on your mobile device when an activated Climate Timer has expired.

16. Pre-heater

16.1 Services: You can remotely check the status of the pre- heater, activate it and use a timer function. You receive a confirmation message or a push notification on your mobile device once an activated timer for the pre-heater has expired. This service will be available only from the second half of 2018.

16.2 Use restrictions: The service is only available for vehicles with combustion engine equipped with a pre-heater. The service is only available when the vehicle is stationary, but the ignition may be switched on. For further information on using the pre-heater, please refer to the owner's manual for the vehicle. Further restrictions may apply as a result of country-specific regulations.

17. Car Alarm

17.1 Services: You receive a message or a push notification when the anti-theft alarm of your vehicle is triggered. The message provides information on the triggered alarm and a timestamp. Contrary to the "Car Security Package", no third parties are informed about the triggered alarm.

17.2 Restrictions of use: This service can only send a message or a push notification if the vehicle can connect to the Porsche-systems. If the anti-theft alarm is triggered but the control unit of your vehicle has no connectivity (e.g. because it is parked in an underground garage), the message or the push notification is sent as soon as connectivity is available.

Note: If the vehicle is set to privacy mode, no message is sent in case of an alarm.

18. Location Alarm

18.1 Services: You can set a geographic border remotely in the form of a circle. You receive a message as soon as the vehicle leaves or enters this area. You can maintain up to four areas at the same time. In the case of an event (the vehicle leaves or enters an area), you receive a message or a push notification including a map displaying the location where the event took place.

18.2 Restrictions of use: This service will only send a message if the ignition is switched on and a wheel movement is detected.

19. Speed Alarm

19.1 Services: You can remotely set a speed value. You receive a message if the speed of the vehicle exceeds the set speed value. You can maintain up to four speed values at the same time. In the case of an event (the vehicle exceeds a speed value), you receive a message or a push notification including a map displaying the location where the event took place.

19.2 Restrictions of use: This service will only send a message if the ignition is switched on and a wheel movement is detected.

20. Valet Alarm

20.1 Services: You can activate or deactivate the Valet Alarm (a combination of Location Alarm and Speed Alarm) remotely with presettings for a geographic area and a speed value. You receive a message if the vehicle leaves or enters the area or exceeds the speed value.

20.2 Restrictions of use: This service will only send a push message if the ignition is switched on and a wheel movement is detected. The service is only available via the App.

21. Calendar

21.1 Description: The service Calendar allows third-party calendars available online to be directly linked to the PCM. Additionally, calendars approved for the My Posche App on the smartphone may be connected to the PCM via the My Posche App. The service offers a daily or a weekly view. Appointments can be read to you by the Voice Pilot. Furthermore, addresses contained in calendar entries can be identified and used directly as navigation destination. Direct dial-in to conference calls is also possible, whereas the dial- in can only take place via your mobile phone connected to the PCM via Bluetooth.

21.2 Restrictions of use: Only publicly available online calendars can be connected. VPN connections are not supported. The direct dial-in to conference calls (i.e. dial-in without entering a PIN or other conference ID) is only possible for supported meeting invitation formats and via Bluetooth with the PCM- connected mobile phone.

21.3 Requirements: In order to use the service in the vehicle, a supported online calendar must be linked to the Porsche ID of the PSM Customer. The Connect App must be downloaded on the PSM Customer's smartphone to be connected with the vehicle. The service can only access the smartphone calendar if access to the calendar is authorized explicitly for the Connect App in the settings of the operating system.

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 15 business days without giving any reason.

The withdrawal period will expire after 15 business days from the day on which Porsche Connect is made available to you for use (activation day), i.e. from the date of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Contact Porsche- c/o Porsche Sales & Marketplace GmbH - P.O. Box 41 42, 73744 Ostfildern, Germany, phone number: 0000 000 00, email address: xxxxxxxxxxxxx@xx.xxxxxxx.xxx) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 15 business days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

22. Media Streaming

22.1 Description: The music streaming (Apple Music) and podcasts (Apple Podcasts) and Spotify services offer direct and personalised access to the customer’s linked media library and features of the respective third-party music streaming provider and podcast provider, provided they are supported in the vehicle. After the initial setup, the PSM customer no longer needs their smartphone and can use the service with their Porsche ID in all supported vehicles. The services can also be used in guest mode if third-party provider accounts are linked. Exclusive features such as direct storage of radio titles in the customer-specific media library or navigation via Voice Pilot are available with selected providers.

22.2 Restrictions of use: These services may only be used in countries where the service is also offered by the third-party provider. An exception applies to the countries of Andorra and Bosnia-Herzegovina, where the services cannot be used. In guest mode, the service of a third-party provider may only be used locally in the respective vehicle, but not in any other vehicle.

22.3 Requirements: In order to use the contents of the service Music Streaming, the PSM Customer must have an account as well as an active subscription of the Service Package. Additionally an active subscription of the respective third- party provider is necessary. The data required for using the service are included in the Service Package. In order to be able to use the service in a personalized manner, the PSM Customer must link his/her third-party account to the Porsche account once.

23. Good to know – Driver's Manual Plus

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

– To Contact Porsche - c/o Porsche Sales & Marketplace GmbH

- P.O. Box 41 42, 73744 Ostfildern, Germany, email address: xxxxxxxxxxxxx@xx.xxxxxxx.xxx

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

– Ordered on (*)/received on (*),

– Name of the consumer(s),

– Address of the consumer(s),

– Signature of the consumer(s) (only if this form is notified on paper),

– Date

(*) Delete as appropriate

23.1 Description: The "Good to know – Driver's Manual Plus" service includes display of the contents of the Driver's Manual in the form of additional animations and can also be called up via the Voice Pilot.

23.2 Use restrictions: Use of the service requires an existing data connection in the vehicle.

24. In-car video

24.1 Description: the in-car video service gives you access to video content from a third-party provider, provided that it is supported by the vehicle. The service can also be used in guest mode.

24.2 Usage restriction: while driving, videos can only be viewed on the front passenger display (depending on equipment). In-car video can only be used in countries where the services are offered by the third-party provider. Before in-car Video can be used, a data connection must be established via an external Wi-Fi hotspot (tethering). The third-party provider and some streaming services may require a paid subscription. To use this service, an account with a content aggregator supported by Porsche is required. Furthermore, an additional account with a streaming provider – which may be subject to a fee – may be required for certain content.

Right of Withdrawal for Consumers

If the Customer is a consumer pursuant to Article 1, Paragraph 3 of the Consumer Protection Act of Bosnia and Herzegovina (“CPA”), he/she has a right of withdrawal for a period of 15 business days from the date of the conclusion of the contract. Consumer pursuant to Article 1, Paragraph 3 of the CPA means any natural person who buys, acquires or uses products or services for his/her personal needs and for the needs of his/her household. Hereafter, the term "contract" means the purchase of Porsche Connect. In the following, the Customer is instructed on his/her right of withdrawal:

Porsche Sales & Marketplace GmbH

Terms of Use

for the Porsche Connect services Porsche Intelligent Range Manager, Power Steering Plus, Porsche InnoDrive, Active Lane Keeping, Comfort Access and Porsche Dynamic Light System (hereinafter each FoD individual service)

(hereinafter ToU FoD individual services)

Porsche Sales & Marketplace GmbH (formerly Porsche Smart Mo- bility GmbH), Xxxxxxxxxxxx 0, 00000 Xxxxxxxxx, Xxxxxxx, VAT no. 131905001339 (hereafter referred to as Porsche Sales & Mar- ketplace, PSM or We), operates under xxx.xxxxxxx.xxx (1) the My Porsche Portal and (2) various online marketplace functionalities (hereafter referred to as Marketplace) for the (i) sale of Porsche vehicles, parts, equipment and other vehicle related and vehicle in- dependent products and (ii) provision of vehicle related and vehicle independent services. On the Marketplace, PSM also operates the Porsche Connect Store. For the use of the Marketplace including the Porsche Connect Store, the Terms and Conditions for the use of My Porsche Portal and Porsche's Online Marketplace Functional- ities (incl. the Porsche Connect Store) as well as the sale of Porsche Connect Services and Porsche Sales & Marketplace Products (here- after referred to as T&C) apply. The current version of the T&C can be accessed, downloaded and printed at any time at xxxxx://xxx- xxxx-xxxxx.xxxxxxx.xxx/xx/xx/x/xxxxxxxxxxxxxxxxxx.

The user can also book the FoD individual services (1.) "Porsche Intelligent Range Manager", (2.) "Power Steering Plus", (3.) “Porsche InnoDrive”, (4.) “Active Lane Keeping”, (5.) “Comfort Access” (6.) “Porsche Dynamic Light System Plus” in the Porsche Connect Store. These ToU FoD Single Services shall govern the use of these FoD Single Services and shall apply to the order, use and/or re- newal of the respective FoD Single Service. Each FoD Single Ser- vice shall represent an independent service and may be ordered separately. These ToU FoD Single Services shall apply in addition to the T&C. Insofar as a provision of the T&C conflicts with these ToU FoD Single Services, the ToU FoD Single Services shall prevail.

Any terms defined in the T&C shall have the same meaning in these ToU FoD Single Services. This shall in particular apply to the follow- ing terms:

- Customer: defined in section 1.3 of the T&C;

- Porsche Connect Store and Porsche Connect Services: de- fined in section 3.1.1 of the T&C;

- PSM Customer: defined in section 3.1.2 of the T&C.

The respective FoD Single Services are available in specific coun- tries only. The current geographic availability of the respective FoD Single Services can be found in the Porsche Connect Store at xxxxx://xxxxxxx-xxxxx.xxxxxxx.xxx/xx/xx.

1. Porsche Intelligent Range Manager

1.1 Description: The FoD Single Service "Porsche Intelligent Range Manager" adjusts the maximum speed as well as the air conditioning depending on the route selected in the vehi- cle’s navigation system in order to achieve the shortest travel time with maximum comfort. In addition, the system proac- tively provides you with guidance during the trip if your travel time could be reduced using a different vehicle setup.

1.2 Requirements: An active contract for the FoD Single Service

"Porsche Intelligent Range Manager" either (i) not limited in

time or (ii) as a monthly contract term (available only for vehi- cles model year 2021 and onwards). To ensure full use of this service (i.e. to get the latest information on the traffic situation and charging stations), "Porsche Connect" must be booked and activated as well.

1.3 Period of use: The FoD Single Service "Porsche Intelligent Range Manager" may be booked as a FoD Single Service (i) either not limited in time and therefore available to the PSM Customer for the entire period of use of the vehicle or (ii) as a monthly contract term (available only for vehicles model year 2021 and onwards), which prolongs automatically on a monthly basis, until terminated by the Primary User with a 2 weeks notice to the end of any calendar month.

1.4 Activation: After booking the FoD individual service "Porsche Intelligent Range Manager" in the Porsche Connect Store, ini- tial activation of the function in the vehicle is required; for this purpose, the vehicle must be connected to the mobile network via the integrated eSIM and private mode must be switched off until the activation process is completed. You must follow the instructions in Porsche Communication Management (hereinafter PCM) to complete the activation.

1.5 Prices/payment terms: The prices and payment terms are described in the Porsche Connect Store.

2. Power Steering Plus

2.1 Description: The FoD Single Service "Power Steering Plus" dynamically adjusts the steering to your speed: At high speeds, the steering responds directly and with greater pre- cision. At low speeds, it enables particularly smooth maneu- xxxxxx and parking.

2.2 Requirements: An active contract for the FoD Single Service

"Power Steering Plus" not limited in time.

2.3 Period of use: The FoD Single Service "Power Steering Plus" may be booked as a FoD Single Service not limited in time and therefore available to the PSM Customer for the entire period of use of the vehicle.

2.4 Activation: After booking the FoD individual service "Power Steering Plus" in the Porsche Connect Store, initial activation of the function in the vehicle is required; for this purpose, the vehicle must be connected to the mobile network via the inte- grated eSIM and private mode must be switched off until the activation process is completed. You must follow the instruc- tions in the PCM to complete the activation.

2.5 Prices/payment terms: The prices and payment terms are described in the Porsche Connect Store.

3. Porsche InnoDrive

3.1 Description: The FoD individual service "Porsche InnoDrive" expands Adaptive Cruise Control (ACC). It offers improved driving speed regulation based on multiple data, such as nav- igation data, radar and video sensor technology.

3.2 Prerequisites: An active contract for the "Porsche InnoDrive"

FoD individual service, which can be concluded either (i) for an

unlimited period or (ii) as a monthly contract term (only availa- ble for vehicles from model year 2021). The vehicle in ques- tion must also be equipped with Adaptive Cruise Control (ACC).

3.3 Period of use: The "Porsche InnoDrive" FoD individual service can be booked either (i) as a time-unlimited FoD individual ser- vice, making it available to the PSM customer for the entire period of use of the vehicle, or (ii) as a monthly contract term (only available for vehicles from model year 2021), which is automatically renewed on a monthly basis until it is cancelled by the main user with a notice period of 2 weeks to the end of a calendar month.

3.4 Activation: After booking the FoD individual service "Porsche InnoDrive" in the Porsche Connect Store, initial activation of the function in the vehicle is required; for this purpose, the vehicle must be connected to the mobile network via the inte- grated eSIM and private mode must be switched off until the activation process is completed. You must follow the instruc- tions in the PCM to complete the activation. Completion of the activation should be initialised the next time you use your ve- hicle.

3.5 Prices/payment terms: The prices and payment terms are described in the Porsche Connect Store.

4. Active Lane Keeping

4.1 Description: The FoD individual service "Active Lane Keeping" expands Adaptive Cruise Control (ACC). The lane keeping func- tion helps to keep the vehicle in the centre of the lane using continuous steering adjustments.

4.2 Prerequisites: An active contract for the "Active Lane Keep- ing" FoD individual service, which can be concluded either (i) for an unlimited period or (ii) as a monthly contract term (only available for vehicles from model year 2021). The vehicle in question must also be equipped with Adaptive Cruise Control (ACC).

4.3 Period of use: The "Active Lane Keeping" FoD individual ser- vice can be booked either (i) as a time-unlimited FoD individual service, making it available to the PSM customer for the entire period of use of the vehicle, or (ii) as a monthly contract term (only available for vehicles from model year 2021), which is automatically renewed on a monthly basis until it is cancelled by the main user with a notice period of 2 weeks to the end of a calendar month.

4.4 Activation: After booking the FoD individual service "Active Lane Keeping" in the Porsche Connect Store, initial activation of the function in the vehicle is required; for this purpose, the vehicle must be connected to the mobile network via the inte- grated eSIM and private mode must be switched off until the activation process is completed. You must follow the instruc- tions in the PCM to complete the activation.

4.5 Prices/payment terms: The prices and payment terms are described in the Porsche Connect Store.

5. Comfort Access (available from model year 2023

only)

5.1 Description: The FoD individual service "Comfort Access" permits unlocking and locking of the vehicle without active use of the key, including contactless opening and closing of the rear hatch by means of a foot gesture and the front luggage compartment by means of a hand gesture.

5.2 Prerequisites: An active contract for the FoD individual ser- vice "Comfort Access", which is either (i) valid for an unlim- ited period or (ii) a monthly contract term (available for vehi- cles from model year 2023 only – or for vehicles from ear- lier model years that were brought to the software status 2023 by a possible separate software update).

5.3 Period of use: The FoD individual service "Comfort Access" may be booked either (i) as an FoD individual service valid for an unlimited period, making it available to the PSM cus- tomer for the entire period of use of the vehicle or (ii) as a monthly contract term (available for vehicles from model year 2021 only) that is automatically renewed on a monthly

basis until it is cancelled by the main user with a notice pe- riod of two weeks to the end date of a calendar month.

5.4 Activation: After booking the FoD individual service "Com- fort Access" in the Porsche Connect Store, initial activation of the function in the vehicle is required; for this purpose, the vehicle must be connected to the mobile network via the in- tegrated eSIM and data protection mode must be switched off until the activation process has been completed. You must follow the instructions in the PCM to complete the acti- vation.

5.5 Prices/payment terms: The prices and payment terms are described in the Porsche Connect Store.

6. Porsche Dynamic Light System Plus

6.1 Description: The FoD individual service "Porsche Dynamic Light System Plus" adjusts the light range to different situa- tions, for example city / country / motorway lighting.

6.2 Prerequisites: An active contract for the "Porsche Dynamic Light System Plus" FoD individual service, which can be con- cluded either (i) for an unlimited period or (ii) as a monthly contract term (only available for vehicles from model year 2021).

6.3 Period of use: The "Porsche Dynamic Light System Plus" FoD individual service can be booked either (i) as a time-unlimited FoD individual service, making it available to the PSM cus- tomer for the entire period of use of the vehicle, or (ii) as a monthly contract term (only available for vehicles from model year 2021), which is automatically renewed on a monthly ba- sis until it is cancelled by the main user with a notice period of 2 weeks to the end of a calendar month.

6.4 Activation: After booking the FoD individual service "Porsche Dynamic Light System Plus" in the Porsche Connect Store, initial activation of the function in the vehicle is required; for this purpose, the vehicle must be connected to the mobile network via the integrated eSIM and data protection mode must be switched off until the activation process is completed. You must follow the instructions in the PCM to complete the activation.

6.5 Prices/payment terms: The prices and terms of payment are described in the Porsche Connect Store.

7. Updates

We will provide you with updates to the relevant FoD individual service to at least the extent required by law (i) throughout the entire period of use in the case of an FoD individual service that is booked as a monthly contract term or (ii) for at least the period required by law in the case of an FoD individual service booked as an unlimited FoD individual service, unless otherwise agreed with you in accordance with the legal re- quirements.

8. Right of Withdrawal for Consumers

If the Customer is a consumer pursuant to Article 1, Paragraph 3 of the Consumer Protection Act of Bosnia and Herzegovina ("CPA"), he/she has a right of withdrawal for a period of 15 days from the date of the conclusion of the contract. Con- sumer pursuant to Article 1, Paragraph 3 of the CPA means any natural person who buys, acquires or uses products or services for his/her personal needs and for the needs of his/her household. Hereafter, the term "contract" means the booking of one of the FoD Single Services mentioned above. In the following, the Customer is instructed on his/her right of withdrawal:

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 15 days without giving any reason. The withdrawal period will ex-

pire after 15 days from the day on which the FoD Single Ser- vice is made available to you for use (activation day), i.e. from the date of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Contact Porsche - c/o Porsche Sales & Marketplace GmbH - P.O. Box 41 42, 73744 Ostfildern, Germany, phone number: 0000 000 00 , email address: xxxxxxxxxxxxx@xx.xxxxxxx.xxx) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your com- munication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 15 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in pro- portion to what has been provided until you have communi- cated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

– To Contact Porsche - c/o Porsche Sales & Marketplace GmbH - P.O. Box 41 42, 73744 Ostfildern, Germany, e- mail address: xxxxxxxxxxxxx@xx.xxxxxxx.xxx

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (includ- ing FoD Single Service) (*)/for the provision of the follow- ing service (*),

– Ordered on (*)/received on (*),

– Name of the consumer(s),

– Address of the consumer(s),

– Signature of the consumer(s) (only if this form is notified on paper),

– Date

(*) Delete as appropriate

Porsche Sales & Marketplace GmbH

Terms of Use

for the Porsche Connect Service „Porsche Connect Care“

(hereafter referred to as ToU Porsche Connect Care)

Porsche Sales & Marketplace GmbH (formerly Porsche Connect GmbH), Xxxxxxxxxxxx 0, 00000 Xxxxxxxxx, Xxxxxxx, VAT no. 131905001339 (hereafter referred to as Porsche Sales & Mar- ketplace, PSM or We) operates under xxx.xxxxxxx.xxx (1) the My Porsche Portal and (2) various online marketplace functionalities (hereafter referred to as Marketplace) for the (i) sale of Porsche vehicles, parts, equipment and other vehicle related and vehicle in- dependent products and (ii) provision of vehicle related and vehicle independent services. On the Marketplace, PSM also operates the Porsche Connect Store. For the use of the Marketplace including the Porsche Connect Store, the Terms and Conditions for the use of My Porsche Portal and Porsche's Online Marketplace Functiona- lities (incl. the Porsche Connect Store) as well as the sale of Porsche Connect Services and Porsche Sales & Marketplace Pro- ducts (hereafter referred to as T&C) apply. The current version of the T&C can be accessed, downloaded and printed at any time at xxxxx://xxxxxxx-xxxxx.xxxxxxx.xxx/xx/xx/x/xxxxxxxxxxxxxxxxxx.

In the Porsche Connect Store, the user may also book "Porsche Connect Care". These ToU Porsche Connect Care govern the use of Porsche Connect Care and apply to the order, use and/or xxxx- wal of Porsche Connect Care. These ToU Porsche Connect Care apply in addition to the T&C. Insofar as a provision of the T&C con- flicts with these ToU Porsche Connect Care, the ToU Porsche Con- nect Care prevail.

Any terms defined in the T&C shall have the same meaning in these ToU Porsche Connect Care. This shall in particular apply to the following terms:

– Customer: defined in section 1.3 of the T&C;

– Primary and Secondary User: defined in section 3.2 of the T&C;

– Porsche Connect Store and Porsche Connect Services: de- fined in section 3.1.1 of the T&C.

"Porsche Connect Care"

Porsche Connect Care (hereafter referred to as Service Package) is available for the following vehicle models:

– Taycan

Taycan vehicles of the model year 2020, however, require a free software update in an authorized Porsche workshop to be able to book the Service Package "Porsche Connect Care" (individual servi- ces of the Service Package may not be available despite this soft- ware update). You can recognize Taycan vehicles of the model year 2020 by the letter L at the 10th position of the vehicle identification number (VIN). For further information on the software update, ple- ase contact your Porsche Center.

The Service Package is only available in certain countries and de- pends on the network availability. You can find the current geo- graphical availability of the Service Package in the Porsche Connect Store at xxxxx://xxxxxxx-xxxxx.xxxxxxx.xxx/xx/xx. You will also find the respective geographical availability of the various functions

of the Service Package in the following provisions of these ToU Porsche Connect Care.

Term: 10 years

Free Service Package: The Service Package can be booked free of charge for new Connect-able vehicles, including new Connect- able vehicles that have already been purchased.

Connectivity: The connectivity that is required to provide the Ser- vice Package is established by an embedded SIM card. The con- nectivity is an integral part of the Service Package and is not char- ged separately.

Porsche Connect Care includes various functions (hereinafter refe- rred to as Services), which are described below:

1. Breakdown Call

After having been triggered, the Service "Breakdown Call" esta- blishes a voice and data connection to the service center assigned to the vehicle and transmits your vehicle location and all relevant vehicle information to the service center. You can speak personally with an employee of the service center about these vehicle informa- tion.

The Service "Breakdown Call" is independent of the EU eCall. In emergencies, the EU eCall must be used in your vehicle to contact the responsible emergency call center or a corresponding emer- gency call is triggered automatically via the EU eCall, respectively.

1.1 Detailed description of the Service

1.1.1 You can trigger the Service either via the Porsche Communication Management of a Connect-able vehicle (hereinafter referred to as PCM) or via the Porsche Con- nect App. The Service can therefore be triggered by every Primary and Secondary User, as well as by anyone who has access to the vehicle interior. After triggering the Service, a voice and data connection is automatically established from the vehicle to the assigned service cen- ter. The data sent by the vehicle to the service center can include information such as the vehicle identification number (VIN), vehicle model, year of production and op- tional equipment, vehicle location, occurrence of an ac- cident, fuel level, tire pressure, remaining range with the available fuel, vehicle status and error messages (here- inafter referred to as Vehicle Data). If necessary, the service center employee will ask you for your vehicle identification number, so that the Vehicle Data can be retrieved.

1.1.2 During the voice connection, the service center em- ployee will ask you questions to further assess your breakdown situation. Depending on the particular

breakdown situation, the service center can offer you va- rious help options as follows:

1.) Service center employees can give advice on how to proceed (such as "Please add oil at the nearest petrol station"); and/or

2.) If troubleshooting via remote repair (Over The Air) is available, the service center employee can con- duct such troubleshooting. The service center em- ployee carries out the fault analysis and/or correction together with you and informs you about the process and its duration. Depending on the extent of the troubleshooting via remote re- pair, preconditions and/or restrictions on use may exist, such as: the engine is switched off, the ve- hicle is at a standstill, immobilizer is active, win- dows are closed, no active charging. It is also pos- sible that the Breakdown Call and/or emergency call functionality does not exist or is limited during the troubleshooting via remote repair. Prior to starting the troubleshooting via remote repair, the service center employee will notify you of any such preconditions and/or restrictions on use, which must then be confirmed by you. This constitutes just an attempt to fix the problem, so further steps may be necessary; and/or

3.) Service center employees can request external support, such as: breakdown assistance or towing the non-functional vehicle. Your call will not be forwarded to other service providers. If your vehi- cle needs to be repaired, the service center can forward the Vehicle Data to a Porsche Center, sub- ject to your prior consent.

1.1.3 Any services that are provided by Porsche Assistance (which is not part of Porsche Connect Care) after the Breakdown Call require a separate contract (further in- formation about Porsche Assistance and in particular about the covered service components can be found at your Porsche Center or be requested at your Assistance service provider "AXA Assistance Deutschland GmbH/In- ter Partner Assistance SA") which could trigger additio- nal costs. The service center can determine the Porsche Assistance status of your vehicle.

1.1.4 If you have access to or use third-party products or ser- vices, the contractual terms applicable to these produ- cts or services apply. PSM is not responsible for any ac- cess to or usage of these products or services.

1.1.5 Please note that the triggering of the Service on your mobile device via the Porsche Connect App may, depen- ding on the terms of the mobile phone contract, which you have concluded with a telecommunications provider as a third party, result in additional costs.

1.2 Restrictions on use and system restrictions

1.2.1 The Service is provided via a telematics unit installed in the vehicle, which receives GPS satellite signals and communicates with the service center via wireless communication systems and communication networks. Due to the nature of the technologies that are used for the functions of the Service and are contained in the te- lematics unit, the functions of the Service (or parts of the Service) may from time to time not be available in all parts of the Contractual Area Breakdown Call pursuant to section 1.3 of these ToU Porsche Connect Care and/or be negatively affected through physical cir- cumstances, including, but not limited to, the removal or

manipulation of the telematics unit or its antenna, electromagnetism, the vehicle being in a garage, in an underpass or in another location where the GPS or wire- less communication networks are not available, at- mospheric conditions and other negative causes beyond our control (e.g. failure of the GPS or the communication networks). In particular, the operation of the telematics unit and, thus, the provision of the functions of the Ser- vice in accordance with these ToU Porsche Connect Care depends on the fact that the GPS networks and the wireless and fixed communication networks, with which the telematics unit is operated, are operational. There- fore, not all functions of the Service are available at all times and everywhere, and it cannot be guaranteed that all functions of the Service can be used anytime and anywhere.

1.2.2 The Service does not include vehicle insurance or any other insurance. Please note that you may be legally required to take out insurance; furthermore, it is your responsibility to procure further insurance protection, in- sofar as you consider it reasonable. The fees paid for the Service are unrelated to the value of the vehicle or any property in the vehicle, or to the cost of injury or damage that you or others may suffer.

1.2.3 In the event of a troubleshooting via remote repair (see number 2.) of section 1.1.2 of these ToU Porsche Con- nect Care), the service center employee will carry out a verification of the identity of the caller in advance.

1.3 Contractual territory

Porsche Sales & Marketplace provides you with the Service in accordance with these ToU Porsche Connect Care in the following geographical areas (hereinafter referred to as Con- tractual Area Breakdown Call):

Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China (with limited functionality presumably until July 2021), Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Ro- mania, Slovak Republic, Slovenia, Spain, Sweden, Xxxxxxx- land, USA, Australia, Hong Kong, Malaysia, Mexico, New Ze- aland, Singapore, South Korea and Taiwan.

2. Smart Service

The Service "Smart Service" informs you in your PCM and in the My Porsche Portal through messages and status displays about indivi- dual maintenance and repair needs for selected vehicle compo- nents. It is a prediction, especially in terms of the chassis, drive train and batteries, and is based on ongoing evaluations of your vehicle data. We endeavour (i) to make the prediction more precise over time, particularly by optimising the prediction models and/or the composition of the vehicle data used and/or (ii) to expand the scope of the maintenance and repair needs covered and/or (iii) to expand this scope to other vehicle components. The corresponding vehicle data is automatically transmitted to Porsche's systems and your Porsche Centre can retrieve this data if required. Your Porsche Center can contact you proactively based on this Vehicle Data via the channel you have selected.

2.1 Restrictions on use and system restrictions

The functionality of the Service exists only in relation to origi- nal Porsche vehicle components.

4. Online software update

2.2 Contractual territory

Porsche Sales & Marketplace provides you with the Service in accordance with these ToU Porsche Connect Care in the following geographical areas (hereinafter referred to as Con- tractual Area Smart Service):

Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hun- xxxx, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithu- ania, Luxembourg, Malta, Monaco, Netherlands, Norway, Po- land, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, USA, Australia, Hong Kong, Malaysia, Mexico, New Zealand, Singapore, South Korea and Taiwan.

3. Good to know – Driver's Manual

Good to know - Driver's Manual provides you with a digital version of the driver's manual for your vehicle in Porsche Communication Management (PCM). In addition to the printed Driver's Manual in- cluded with the vehicle, the service offers additional functions de- scribed in section 3.1.

3.1 Detailed description of the service

3.1.1. The service provides you with Driver's Manual content in text and visual form (i.e. images, interactive graphics) in PCM.

3.1.2. Any future changes to the contents of the Driver's Man- ual can be downloaded and updated.

3.1.3. The service also provides proactive references to the Driver's Manual based on the vehicle's warning and infor- mation messages. This provides you with more detailed information on the error messages.

3.1.4. The service also permits device-independent and syn- chronous use of the digital Driver's Manual. This means that pages bookmarked and selected as favourites in the vehicle, as well as those most recently visited, are also displayed on the digital output channels of Porsche AG, depending on country (assuming online availability of the vehicle, as well as login to the output channels).

3.1.5 In addition, "Good to know – Driver's Manual" can also be called up via the Voice Pilot.

3.2 Use and system restrictions

The Driver's Manual content described in 3.1.1 is also available of- fline in PCM and the My Porsche App (download required). All other functions require a data connection. The display of Driver's Manual content in the form of additional animations is part of the Good to know – Driver's Manual Plus service, which is part of the Porsche Connect service package that can be booked separately.

3.3 Contract territory

Porsche Sales & Marketplace provides you this service in accord- ance with these terms of use in the following geographical areas (hereinafter referred to as the contract territory):

Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bul- garia, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Great Britain, Hun- xxxx, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portu- gal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Xxxxxxx- land, United States, Australia, Hong Kong, Malaysia, Mexico, New Zealand, Singapore, South Korea and Taiwan.

The Online Software Update is installed in your vehicle using over- the-air technology, without a workshop visit being required. Updates are downloaded in the background and can then be installed by you at any time, for example, when parking the vehicle overnight.

4.1 Detailed description of the service

Regularly performing the updates means that the vehicle always has the latest software version. The updates are carried out in a similar manner to the update processes that you already know from other media/devices. If an update is available for your vehicle, it will be downloaded in the background. Once successfully downloaded, the update will be available for you to install in your vehicle's PCM. To start the installation, you must carry out the steps listed in the PCM (e.g. park the vehicle, switch on the handbrake, etc.). The vehicle cannot be used while the update is being carried out. You will re- ceive a message in the PCM once the update has been successfully installed.

4.2 Use and system restrictions

The functions described in 4.1 can be accessed in the PCM at any time, provided that your vehicle has connectivity, i.e. a reliable mo- bile phone connection. It is not possible to install an Online Software Update if your vehicle is in private mode. Additional requirements (e.g. parking the vehicle safely or not connecting the vehicle to a charging station) are update-specific and will be displayed in the PCM before each installation.

5. Updates

During the service package availability period, which coincides with the term of the service package contract, we will provide you with updates to at least the extent required by law, unless otherwise agreed with you in accordance with the legal requirements.

6. Usage of data

In connection with the booking of the Service Package, certain data

- potentially also personal data - may be collected in order to per- form the respective Service. Depending on the Service, it may, for example, be necessary for the provision of such Service to collect and process data of components (e.g. 12 V battery, wiper blades) and to analyze such data.

Porsche Sales & Marketplace may use such data - potentially in an anonymized form - for (i) the purpose of managing and improving quality, safety and security of the Service Package and/or PSM Pro- ducts (including Porsche vehicles), and (ii) for other commercial pur- poses. The usage of certain data for the purpose of managing and improving quality, safety and security of the Service Package and/or PSM Products (including Porsche vehicles) can be activated and deactivated using appropriate functionalities in the Porsche ve- hicle and/or My Porsche Portal.

For the above purposes, such data may also be transferred to other Porsche entities and other third parties that are engaged by Porsche Sales & Marketplace or other Porsche entities in this con- text and - to the extent such data is anonymized - to other third parties.

The usage of such data will be in compliance with applicable data protection law. Where required by law, Porsche Sales & Market- place will obtain the relevant consents. Further information can be found in the data protection and privacy information at xxxxx://xxx- xxxx-xxxxx.xxxxxxx.xxx/xx/xx/x/xxxxxxx.

7. Right of Withdrawal for Consumers

type of standard delivery offered by us), without undue delay and in any event not later than 15 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial trans- action, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbur- sement. If you requested to begin the performance of the ser- vices during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in com- parison with the full coverage of the contract.

If the Customer is a consumer pursuant to Article 1, Paragraph 3 of the Consumer Protection Act of Bosnia and Herzegovina ("CPA"), he/she has a right of withdrawal for a period of 15 days from the date of conclusion of the contract in case of the conclusion of the contract. Consumer pursuant to Article 1, Paragraph 3 of the CPA means any natural person who buys, acquires or uses products or services for his/her personal needs and for the needs of his/her household. Hereafter, the term "contract" means the purchase of the Service Package "Porsche Connect Care". In the following, the Customer is instructed on his/her right of withdrawal:

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 15 days without giving any reason.

The withdrawal period will expire after 15 days from the day on which the Service Package is made available to you for use (activation day), i.e. from the date of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Contact Porsche- c/o Porsche Sales & Marketplace GmbH

- P.O. Box 41 42, 73744 Ostfildern, Germany, phone number: 0000 000 00, email address: smartmobi- xxxx@xx.xxxxxxx.xxx) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

– To Contact Porsche- c/o Porsche Sales & Marketplace GmbH - P.O. Box 41 42, 73744 Ostfildern, Germany, email address: xxxxxxxxxxxxx@xx.xxxxxxx.xxx

– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

– Ordered on(*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate