Common use of GENERAL TERMS AND CONDITIONS Clause in Contracts

GENERAL TERMS AND CONDITIONS. 7.1. The Traveller`s rights are protected by the Civil Code, the Law on the Protection of Consumer Rights, the Law on Advertising, the Law on Tourism and other laws and substatutory legal acts, as well as the present Contract. 7.2. In the event of a conflict or dissatisfaction with the improper performance or non- performance of this contract during the trip, claims must be submitted immediately (without reasonable delay) in writing or on a durable medium to the representative of the tour operator or the tour manager or, in the absence thereof – to the tour operator. 7.3. Where the contract is concluded through a travel sales agent, the Traveller may submit notices, requests or claims directly to the travel sales agent, who shall transmit the notices, requests or claims to the tour operator without unreasonable delay. When the travel sales agent receives notices, requests or claims from the Traveller, they shall be deemed to have been received by the tour operator. 7.4. The tour operator must examine the Traveller's application free of charge and, if the tour operator does not agree with the Traveller's requirements, must provide the Traveller with a detailed written reasoned reply no later than 14 days after receiving the Traveller's application. At the request of the Traveller, the tour operator must provide the Traveller with documents or other evidence justifying the tour operator's response. 7.5. Internal procedure for the examinaton of claims by the tour operator: 7.5.1. Claims made by the Traveller during the trip are settled locally by communicating with the representative of the tour operator, and no written reply to the said claims is submitted to the Traveller. 7.5.2. In the event of failure to resolve the conflict locally, the Traveller can submit claims to the tour operator in writing by e-mail xxxxxxxxxxxx@xxxxxxxxx.xx within three months from the date on which the Traveller became aware or should have become aware of the violation of his/her rights or legitimate interests. 7.5.3. A written claim signed by the Traveller or his/her representative must contain: the Traveller's name and surname, contact details (telephone number, address and / or e-mail address), date of the trip, destination, contract number, circumstances of the situation and supporting documents and evidence. If the claim is submited by a person authorised by the Traveller, he/she must also submit documents confirming the Traveller's representation. 7.5.4. Upon receipt, review of the claim and observation of certain deficiencies, he/she has the right to request the Traveller to supply the missing information, documents or evidence by informing the Traveller or the person authorised by the Traveller in writing. 7.6. The disputes concerning improper execution or non-execution of a Contract must be settled by the State Consumer Rights Protection Service at Vilniaus g. 25, 01402 Vilnius, email: xxxxxxx@xxxxx.xx, fax (0 0) 000 0000, website xxx.xxxxx.xx in accordance with the procedure established by the Law on Consumer Protection of the Republic of Lithuania. The applicstion can be submitted electronically via EGS platform xxxx://xx.xxxxxx.xx/xxx/. 7.7. Subsequent to the signature of this Contract, the substantive amendments to the Contract terms (the main part and the price of the agreed services) are possible only by written agreement of both parties. 7.8. The Contract is made in two copies - one for the tour operator and one for Traveller(s). All copies have the same legal force.

GENERAL TERMS AND CONDITIONS. 7.1. The Traveller`s traveller`s rights are protected by the Civil Code, the Law on the Protection of Consumer Rights, the Law on Advertising, the Law on Tourism and other laws and substatutory legal acts, as well as the present Contractcontract. 7.2. In the event of a conflict or dissatisfaction with the improper performance or non- performance of this contract The claims arising during the trip, claims trip the tourist must be submitted immediately (submit without reasonable delay) delay in writing or on a durable medium to the local representative of the tour operator or the tour manager or, in the absence thereof – to the tour operator. 7.3. Where the contract is concluded through a travel sales agent, the Traveller traveller may submit notices, requests or claims directly to the travel sales agent, who shall transmit the notices, requests or claims to the tour operator without unreasonable delay. When the travel sales agent receives notices, requests or claims from the Travellertraveller, they shall be deemed to have been received by the tour operator. 7.4. The tour operator must examine the Travellertraveller's application free of charge and, if the tour operator does not agree with the Travellertraveller's requirements, must provide the Traveller traveller with a detailed written reasoned reply no later than 14 days after receiving the Travellertraveller's application. At the request of the Travellertraveller, the tour operator must provide the Traveller traveller with documents or other evidence justifying the tour operator's response. 7.5. Internal procedure for the examinaton of claims by the tour operator: 7.5.1. Claims made by the Traveller traveller during the trip are settled locally by communicating with the local representative of the tour operator, and no written reply to the said claims is submitted to the Travellertraveller. 7.5.2. In the event of failure to resolve the conflict locally, the Traveller traveller can submit claims to the tour operator in writing by e-mail xxxxxxxxxxxx@xxxxxxxxx.xx within three months from xxxxxxxxxxxx@xxxxxxxxx.xx. The limitation period for submitting claims by tourists to the date on which the Traveller became aware tour operator for improper performance or should have become aware non- performance of the violation of his/her rights or legitimate interestscontract is two years. 7.5.3. A written claim signed by the Traveller or his/her representative must contain: the Traveller's name and surname, contact details (telephone number, address and / or e-mail address), date of the trip, destination, contract number, circumstances of the situation and supporting documents and evidence. If the claim is submited by a person authorised by the Travellertraveller, he/she must also submit documents confirming the Travellertraveller's representation. 7.5.4. Upon receipt, review of the claim and observation of certain deficiencies, he/she has the right to request the Traveller to supply the missing information, documents or evidence by informing the Traveller or the person authorised by the Traveller in writing. 7.6. The disputes concerning improper execution or non-execution of a Contract contract must be settled by the State Consumer Rights Protection Service at Vilniaus g. 25, 01402 Vilnius, email: xxxxxxx@xxxxx.xx, fax (0 0) 000 0000, website xxx.xxxxx.xx in accordance with the procedure established by the Law on Consumer Protection of the Republic of Lithuania. The applicstion can be submitted electronically via EGS platform xxxx://xx.xxxxxx.xx/xxx/. 7.7. Subsequent to the signature of this Contractcontract, the substantive amendments to the Contract contract terms (the main part and the price of the agreed services) are possible only by written agreement of both parties. 7.8. The Contract contract is made in two copies - one for the tour operator and one for Traveller(straveller(s). All copies have the same legal force. If the contract is concluded remotely, the tour operator shall provide the tourist with a copy of the contract or a confirmation of the contract on a durable medium without unreasonable delay after the conclusion of the contract.

GENERAL TERMS AND CONDITIONS. 7.1. The Traveller`s rights are protected by the Civil Code, the Law on the Protection of Consumer Rights, the Law on Advertising, the Law on Tourism and other laws and substatutory legal acts, as well as the present Contract. 7.2. In the event of a conflict or dissatisfaction with the improper performance or non- performance of this contract during the trip, claims must be submitted immediately (without reasonable delay) in writing or on a durable medium to the representative of the tour operator or the tour manager or, in the absence thereof – to the tour operator. 7.3. Where the contract is concluded through a travel sales agent, the Traveller may submit notices, requests or claims directly to the travel sales agent, who shall transmit the notices, requests or claims to the tour operator without unreasonable delay. When the travel sales agent receives notices, requests or claims from the Traveller, they shall be deemed to have been received by the tour operator. 7.4. The tour operator must examine the Traveller's application free of charge and, if the tour operator does not agree with the Traveller's requirements, must provide the Traveller with a detailed written reasoned reply no later than 14 days after receiving the Traveller's application. At the request of the Traveller, the tour operator must provide the Traveller with documents or other evidence justifying the tour operator's response. 7.5. Internal procedure for the examinaton of claims by the tour operator: 7.5.1. Claims made by the Traveller during the trip are settled locally by communicating with the representative of the tour operator, and no written reply to the said claims is submitted to the Traveller. 7.5.2. In the event of failure to resolve the conflict locally, the Traveller can submit claims to the tour operator in writing by e-mail xxxxxxxxxxxx@xxxxxxxxx.xx within three months from the date on which the Traveller became aware or should have become aware of the violation of his/her rights or legitimate interests. 7.5.3. A written claim signed by the Traveller or his/her representative must contain: the Traveller's name and surname, contact details (telephone number, address and / or e-e- mail address), date of the trip, destination, contract number, circumstances of the situation and supporting documents and evidence. If the claim is submited by a person authorised by the Traveller, he/she must also submit documents confirming the Traveller's representation. 7.5.4. Upon receipt, review of the claim and observation of certain deficiencies, he/she has the right to request the Traveller to supply the missing information, documents or evidence by informing the Traveller or the person authorised by the Traveller in writing. 7.6. The disputes concerning improper execution or non-execution of a Contract must be settled by the State Consumer Rights Protection Service at Vilniaus g. 25, 01402 Vilnius, email: xxxxxxx@xxxxx.xx, fax (0 0) 000 0000, website xxx.xxxxx.xx in accordance with the procedure established by the Law on Consumer Protection of the Republic of Lithuania. The applicstion can be submitted electronically via EGS platform xxxx://xx.xxxxxx.xx/xxx/. 7.7. Subsequent to the signature of this Contract, the substantive amendments to the Contract terms (the main part and the price of the agreed services) are possible only by written agreement of both parties. 7.8. The Contract is made in two copies - one for the tour operator and one for Traveller(s). All copies have the same legal force.

GENERAL TERMS AND CONDITIONS. 7.1. The Traveller`s rights are protected by the Civil Code, the Law on the Protection of Consumer Rights, the Law on Advertising, the Law on Tourism and other laws and substatutory legal acts, as well as the present Contract. 7.2. In the event of a conflict or dissatisfaction with the improper performance or non- performance of this contract during the trip, claims must be submitted immediately (without reasonable delay) in writing or on a durable medium to the representative of the tour operator or the tour manager or, in the absence thereof – to the tour operator. 7.3. Where the contract is concluded through a travel sales agent, the Traveller may submit notices, requests or claims directly to the travel sales agent, who shall transmit the notices, requests or claims to the tour operator without unreasonable delay. When the travel sales agent receives notices, requests or claims from the Traveller, they shall be deemed to have been received by the tour operator. 7.4. The tour operator must examine the Traveller's application free of charge and, if the tour operator does not agree with the Traveller's requirements, must provide the Traveller with a detailed written reasoned reply no later than 14 days after receiving the Traveller's application. At the request of the Traveller, the tour operator must provide the Traveller with documents or other evidence justifying the tour operator's response. 7.5. Internal procedure for the examinaton of claims by the tour operator: 7.5.1. Claims made by the Traveller during the trip are settled locally by communicating with the representative of the tour operator, and no written reply to the said claims is submitted to the Traveller. 7.5.2. In the event of failure to resolve the conflict locally, the Traveller can submit claims to the tour operator in writing by e-mail xxxxxxxxxxxx@xxxxxxxxx.xx within three months from the date on which the Traveller became aware or should have become aware of the violation of his/her rights or legitimate interests. 7.5.3. A written claim signed by the Traveller or his/her representative must contain: the Traveller's name and surname, contact details (telephone number, address and / or e-mail address), date of the trip, destination, contract number, circumstances of the situation and supporting documents and evidence. If the claim is submited by a person authorised by the Traveller, he/she must also submit documents confirming the Traveller's representation. 7.5.4. Upon receipt, review of the claim and observation of certain deficiencies, he/she has the right to request the Traveller to supply the missing information, documents or evidence by informing the Traveller or the person authorised by the Traveller in writing. 7.6. The disputes concerning improper execution or non-execution of a Contract must be settled by the State Consumer Rights Protection Service at Vilniaus g. 25, 01402 Vilnius, email: xxxxxxx@xxxxx.xx, fax (0 0) 000 0000, website xxx.xxxxx.xx in accordance with the procedure established by the Law on Consumer Protection of the Republic of Lithuania. The applicstion can be submitted electronically via EGS platform xxxx://xx.xxxxxx.xx/xxx/. 7.7. Subsequent to the signature of this Contract, the substantive amendments to the Contract terms (the main part and the price of the agreed services) are possible only by written agreement of both parties. 7.8. The Contract is made in two copies - one for the tour operator and one for Traveller(s). All copies have the same legal force.