Important Terms & Conditions. 1. The Comprehensive Annual Maintenance Contract (CAMC) shall be operative immediately after award of the contract. The Director, NCRB reserve the right to reject any quotation in whole or in part without assigning any reason thereof. 2. The selected firm will raise the bills on Quarterly basis and the payment shall be released in four quarterly installments. 3. The firm should have undertaken this kind of job in at least five ministries/departments 4. The bidder is required to submit authorisation letter from NEC for handling NEC Aspila EX system. 5. The rates quoted shall remain in force for the full period of contract. No demand for revision of rates on any account whatsoever shall be entertained during the period of the contract. 6. During the validity of the contract, the company will render preventive maintenance services of the equipments at the frequency of at least once in three months. The equipments will be thoroughly cleaned, tested, repaired and kept in working condition all the time. In case the machine is idle for replacement of the parts, the company will replace the parts in reasonable time which in any case will not be more than 48 hours from the registration of complaint otherwise the company will be liable to pay penalty of 500/- per day to the NCRB. The vendor is required to perform quarterly preventive maintenance of all the equipments under CAMC. In case, the same is not done then penalty of Rs.3000/- per quarter will be imposed and the amount will be deducted from CAMC payment. 7. Before taking out the equipment / system to Service Station / Workshop for repairs etc., a standby system of same or higher configuration should be installed at the site and necessary permission / Gate Pass should be obtained from NCRB. However, NCRB shall not pay any charges for standby system and will not be responsible for any damage occurred in the standby system. 8. The existing numbers of Single Telephone instruments/Plan Phones and KTS exchanges as mentioned above may change during the contract. 9. The Contractor will attend to all the calls from NCRB on all working days. The urgent, immediate and unavoidable calls are to be attended before and after the usual office time and even on holidays. However, the reasonable time would be allowed for the specific jobs on the merits of the jobs. NCRB reserves the right to decide any job as urgent or unavoidable depending upon the nature of the job. 10. There should not be loose cables hanging boards, naked l...
