Step 3. ArbitrationOnce the arbitration request has been made, if the parties agree, a mediation and conciliation process shall be used as a way to resolve the grievance prior to the arbitration hearing. The parties may choose the State Board of Mediation and Conciliation or other mutually agreed upon mediation services/agencies. Such agencies may include the “American Arbitration Association” and the “Labor Relations Connection”. If a resolution of any grievance is achieved during the mediation process, the terms of the resolution will be reduced to writing and signed by both parties. If a resolution is not achieved during the mediation process, the mediator shall issue an informal, non-binding verbal opinion. Such opinion shall not be admissible in any subsequent arbitration proceedings or litigation. Said mediator shall be exempt from arbitrator selection. In all mediation proceedings, mediator's fees and expenses shall be paid 50% by the Union and 50% by the Employer. The Union maintains the right to proceed to arbitration. Within twenty-eight (28) days of receipt of the Step 2 decision, arbitration of a grievance may be initiated subject to and in accordance with the following provisions: